McDonald's in Orlando

“This McDonald's in Orlando can be quite good, although experiences vary depending on who is working. Some days, the service is excellent, but on others, it leaves much to be desired. The tables are often dirty, and we find ourselves wiping them down. It's also been over a year since the ceiling near the playroom was repaired, which shows there’s room for improvement.“

“I just want to say this McDonald's has the best morning service you can find! These ladies have the best attitude, specially Lora she is friendly, happy, helpful ready to go! Makes the start of your day have such a positive vibe. I was so happy about being able to purchase the FIFA promotion with out any issues, everything on point including the food and the cups are so beautiful 😍. Even though this is not the closest McDonald's to me on Narcoossee I will definitely drive a few miles down just for the service.
Thank you to all!“

“McDonald's food is McDonald's food, but the difference here is the employees. We chose to not use the kiosk to order (because they are impersonal) and the person taking our order was amazingly friendly. Eddie delivered our food (several deliveries due to multiple parties) and he was friendly, too. We saw who we assume to be the owner in the lobby and he handled a guest issue quickly and effectively (no shirt no shoes). Nice to see management that cares. Whatever this store is doing, keep it up. Plus, they have chocolate ice cream!!“

“This is McDonald's so my expectations is low normally, but my god does this crew blow any expectation out of the water. I work near by and it a quick grab sometimes for lunch and everytime, they are all insanely kind and commentating. Always have a smile and very helpful.“

“27503-02480-22325-07304-00116-6
Kim was awesome and gave us a very good customer experience- Kim was very helpful and kind and very welcoming - she is a great asset to the company

Kid-friendliness: Food was specially tailored for their taste“

“🤩Outstanding Manager and Customer Service – Lizzie

I would like to recognize Lizzie for her excellent performance and outstanding customer service at McDonald’s. She truly goes above and beyond to make customers feel welcomed, respected, and valued.

Lizzie demonstrates strong leadership, professionalism, patience, and genuine care for both her customers and her team. She handles situations with a positive attitude and makes sure that customers receive the best possible experience. Her attention to detail and willingness to help make a noticeable difference.

Managers like Lizzie are a wonderful representation of McDonald’s. Her dedication, hard work, and commitment to excellent service deserve to be recognized and appreciated. I sincerely hope her leadership and exceptional performance are acknowledged because she is truly an asset to the restaurant.“

“Service was a little slow this particular Tripp but overall customer service is pretty good and the food is usually hot and fresh. I don't know what they did with the air conditioner but it was also boiling hot to where I had to go eat out of my car to try and cool off.“

“Nayjah always but always has the best customer serve every time we come she always happy always , always with a smile on her face ive never been at any McDonalds that has her attitude and u come here almost everyday thank you nayjah hope im spelling it right.“

“Update: this McDonald's is very well run. The girl behind the counter today really hustles, is very friendly and attentive. Best service I've had in a McDonald's in a long time. This is a very busy McDonald's at most times of the day, obviously because it's in a very busy and large Walmart. However, the service I had here this morning was excellent the food was very good and this place is clean. Based upon some reviews I've read looks like there has been some good improvement here.“

“So far this is the better McDonald's option in the area, the food still good, and a good place for kid to play

But the space for kids to play had to much echo and can be a bit annoying

Still, this a good McDonald's“

“Very friendly, accurate order, and had my meal prepared when I arrived to pick it up (used app to order ahead). I wish all others operated as smoothly and had as nice of an exterior as this one does (covered drive-thru, specifically)--great for customers and employees. Thank you for being a positive encounter while visiting on vacation.“

“I'm not a fan of Mc Donald's. That's just me. But if you like it this was a good one. Food hot, Atmosphere clean,and service well that's actually why this is being written about outstanding. Feeding the crew and this was fast and close. Hot neatly put together looked like someone might care back there. Remember I'm not an Mc Donald's person so this is for you McDonald's fans. All's I'm saying is this is a good one. The Stars are for the people that are fans.“

“We ate there, and the food was good, basically what you expect from McDonald’s. The main downside was that the place felt better for takeout than for eating inside. The dining area was not very cozy, so the overall dine-in experience was just okay.“

“Mind blowing McDonald’s they do pizza pasta, omelettes biscuits, and gravy Philly cheesesteaks cheesecake never been in a McDonald’s like this Minor small issue with waiting for a dine in food to be delivered to go in 20 minutes. I had to complain.“

“Went at 2:30 am

Pros
Food was fresh/ hot
Given an extra cookie

Cons
Drive thru screen (first lane) was/ is broken
Service - Mediocre but, polite
Wait time - 5 to 10 mins.“

“This is my favorite McDonalds… everyone is always so nice. I regret my decisions when I go to other ones… So I was so sad today to find a bad seed. Hopefully it does not spread… she let me sit there for way too long just to tell me she couldn’t help me. Which is fine, things happen. But why didn’t she check on me from the beginning? She walked away and came back multiple times. Intuitionally face away so she knew I was there… Idk. Everyone else, love you, don’t follow her lead.“

“Great experience every time I come here! The staff is always friendly, the food is hot and fresh, and my order is usually ready quickly. The restaurant is clean, and the employees do a great job keeping everything running smoothly, even when it’s busy. Definitely one of the better McDonald’s locations, and I’ll keep coming back. Keep up the great work!“

“I picked up a delivery order from this location and the customer told me she had food allergies. Her order had already been made. I asked Joshua if he can remake it and with no attitude and no hesitation he remade the order for her and it was a lunch order AFTER they already switched to breakfast. Joshua isnt only a great employee but an amazing human being. Thank you Joshua!“

“Placed a mobile order at 10:22pm I sat in the designated curbside area until 10:50pm watched the crew get drive thru cars in and out as I waited. I drove to the drive thru and sat another 10 minutes. The only reason why I didn’t give 0 stars is because the manager acknowledged I waited entirely too long for a medium fry, 4 piece nugget, and a McDouble. The manager compensated me 2 blueberry pies and an upgraded my medium fry to a large for the wait. That was much appreciated being that I had a nurse watching my son at Orlando health as I got him dinner!!!!“

“I don’t usually leave good reviews for fast food, but my experience today was impeccable. I believe the person at the first window. Her name was Maaliyah, but I could have it wrong. The Manager’s name was Benson if I recall and jenijah at the second window. Prayerfully I got everyone’s name right but they were super friendly. I did not know how to use the reward system and she was so patient at that first window and still asked me was there anything else I needed? This is the level of Customer Service that all McDonald’s need to follow. She was extremely patient with me and did everything I needed to ensure I got a Great order and when I got to the second window, she immediately knew what I did and was able to gather my separate orders into one. so whomever the manager on shift I believe again his name was benson. Good job at running your crew.“

“The only problem they make you wait in the front because they only focus on the drive tru they need to focus on both at the same time the customers in the front lobby and the drive tru sometimes I be waiting a long time in the lobby because all they doing is giving orders to drivetru“

“I just want write a review to thank the young girl Joi at the register counter ! She seen that my drink was taking too long and instantly corrected it! Although she seemed pretty sad I hope that she is okay. I witnessed a lot of employees standing around in the back on their phones , while my drink took 12 minutes to come out. I hope I’ll come back to this location and see the young girl again! Thank you joi 😊“

“Hello, good afternoon. I stopped by this McDonald’s this afternoon to make a purchase. The older gentleman working at the first window has a very poor attitude toward customers; he is a condescending person. The young women working there, however, are very pleasant. I have been coming to this McDonald’s for a long time. I am a resident of the area, and I have never experienced any kind of issue here before.“

“While dining during lunch June 3, the manager (Gianna) was helping an elderly customer. After giving the customer his order, he had difficulty moving due to his back. Gianna, without hesitation came over the counter and assisted the customer by physically helping him walk to his car until he is safely seated inside.“

“They messed up an order one late night for me and this restaurant/corporate offered replacement sandwiches of any choice and a drink. Stuff happens so it’s never a big deal to me but it was nice of them to do that and show care. Staff is always nice“

“They were really helpful and nice. Great customer service. I went on Aug 26 around 6pm. The manager and employee that was the counter were so helpful. I have been to this location before and didn’t get the best experience from other managers/employees but today they were great.“

“Another location that actually abides by the kiosk and delivers the food to where the table marker, unlike 8990 Turkey Lake Road where they call your name and shoo you away for having groceries inside of a Walmart. I’m coming to this location instead—I’ll take the longer drive for being treated better than garbage.“

“We just went through the drive thru and had the most polite experience we have had at any McDonalds. The young man working the drive thru was very kind and even greeted my husband by name. His name tag was obscured by the safety vest, so we were unable to get the name correct, but it was something like Jacanel. Please recognize this young man for his excellent service.“

“Walk in, used automated order machine. Friendly staff, and asked if I needed help.
Food prepared exactly as ordered.
Upgraded review to 5 stars.
Now service is different much better during daytime versus night time staff, that's my personal review.“

“Unbelievable service. Although I just came for a few cups of ice, Ms Lawanda went above and beyond to accommodate me. She cleaned my canister and filled them without a hesitation or attitude. She treated me with service as if I was a paying customer. I truly appreciate you. Thank you!!!! Visiting from Cocoa Beach“

“When walking into the restaurant you never get a greeting from the employees. If you want to pay at the register you will stand there more than 5 minutes waiting for someone to come and take your order.
Employees there are very rude and unhappy to be there working.“

“Waw Exceptional service, the employees were kind, polite & helpful.
Maybe its because its in lake Nona lol but I was pleasantly surprised with this treatment, the customer service👌🏼. Every single one of the employees, from the girl who took the payment, the girl who gave us the food was so nice too. 10/10. The girls on this shift nailed it.“

“Crystal is wonderful and has a good sense of humor. This location has the best refresher drinks of any McDonald’s location in Sarasota. When I was doing Uber/Lyft driving in hot Florida summer, I would specifically drive to this location because they make refreshers best - especially the Mango Pineapple 🍍 🥭 🍹“

“Kiara makes my iced coffee every morning with so much love! 🥰 she puts the perfect amount of whipped cream, caramel, and vanilla every single time ☕️💛 She really helps me start my day off right. her drinks and her energy are amazing. I honestly don’t even want iced coffee from anywhere else unless she makes it. She’s amazing and definitely deserves a raise 👏✨“

“The McDonalds app wasn’t working but it took my points but I called and spoke to a manager & she was very nice about it & still help me redeem the sandwich & I just wanted to say thank you for the customer service and patience 💗“

“The staff here are attentive, and fast!

The food is on point! 🥇

I got a Mcchicken and medium fries and both were on point!

Thank you for all the sauce!

I love tons of sauce; anyone who knows me knows how much i love sauce, so thanks for the extra sauce!“

“Not all McDonald's are like this one. The food is always fresh and there is a park for the children. Recommended.

Not all McDonald's are like this one. The food is always fresh and there is a park for the children. Recommended“

“My convenient spot yes it can be slow sometimes but it’s because it’s a very busy tourist area but for after all the shopping 🛍️ and walking and burning all the calories with family and kids can get you very hungry so making a mobile order on the McDonald’s app and making a quick stop at the drive thru is been a lifesaver and time🙏🏼🙏🏼🙏🏼“

“The service Jennifer provided was truly exceptional … 1000/10! I watched her interact with the guest before me, and she was incredibly kind, attentive, and went above and beyond. When it was my turn, she treated me with that same warm, welcoming hospitality. Absolutely outstanding!“

“This is probably one of the best McDonald’s I have ever lived by. I only do the drive thru but the team is always so nice and friendly. I rarely have to wait for my food. Never have issues with my order.
Tonight I did have to wait a little bit which was fine since I had a semi large order but they were so nice and even gave me an extra pie for the wait.“

“Andrea provided exceptional customer service at the drive-thru. She was professional, courteous, and efficient from start to finish. Even during a busy period, she maintained a positive attitude, ensured my order was accurate, and made the entire experience quick and pleasant.

Great customer service can make all the difference, and Andrea truly went above and beyond. McDonald’s is fortunate to have team members like her representing the brand. Thank you for the outstanding service I’ll definitely be returning!“

“Today, I fell off my scooter and scraped myself when picking up my food earlier.
These two cleaning ladies, Meri and another whose name starts with A (sorry I can’t spell it), noticed me right away and even asked the manager if they could help clean my wound. They got me band-aids, rubbing alcohol and tissues immediately.
It was so thoughtful of them, I really appreciate their kindness!“

“This place is truly an unforgettable experience… just not for the reasons you’d hope. 😂

The food is questionable, the tables look like they haven’t met a cleaning cloth in a while, and the staff seems to be competing in a “Who Can Smile the Least” championship.

BUT… there is one shining star in this culinary adventure. One legend. One hero. SANDU. 🐐❤

Sandu is not just an employee. Sandu is the heart, soul, and entire life support system of this establishment. I’m convinced the whole franchise is being held together by Sandu’s patience and pure determination.

The day Sandu quits, I genuinely believe the building will pack its bags and leave with him.

My suggestion? A complete rebrand. Forget everything else and open a new restaurant called “McSandu” — where the food is delicious, the tables are clean, and every customer is treated like royalty.

5 stars for Sandu. The rest of the place is still under review. ⭐😂

Love you, Sandu. Never change. ❤“

“I’ve been coming to this McDonald’s location about once a month, and I’ve always had a great experience. They consistently get my order right and have never messed it up. The service is reliable, and I appreciate the attention to detail.

I also really enjoy being able to sit down, relax, and chill here. It’s a comfortable, welcoming place for anyone who wants to work on their computer, get something done, or just take a break. The atmosphere is peaceful and makes it a great spot to unwind. Keep up the excellent work!⭐❤💸“

“I came into this McDonald's for the first time to order a McMuffin with a coffee and to tell you that they cook the muffin to perfection for me this morning like no other store has done in years the staff at the window who presented me with my coffee did a great job attending me and the coffee was super good thank you guys for taking care of your customers and making sure that the food is cooked and prepped right“

“This is actually my first time ever leaving a review for McDonald's, and I'm only doing it because of Deja.

I stopped by on a Friday night just minutes before closing, when most people are tired and ready to go home. Despite that, Deja greeted every customer with a genuine smile, incredible patience, and a positive attitude. It's obvious this location has to deal with its share of difficult customers, but she never let that affect the way she treated anyone.

Deja is the kind of manager every company hopes to have. She leads by example, goes above and beyond, and delivers the kind of customer service that's becoming harder and harder to find. She made me feel genuinely welcome, even though I walked in right before closing.

Employees like Deja deserve to be recognized and rewarded. Please give her a raise—she has absolutely earned it.

Thank you, Deja, for reminding me that exceptional customer service still exists. You made such an impression that you inspired me to leave my very first McDonald's review.“

“Elizabeth is a god-send! Best customer service I've ever gotten here in the 9 years I've been coming here!! Told her the fries were cold and trash and she replaced them with fresh hot fries and was sweet/friendly the whole interaction! Give this woman a raise!!! Honestly I usually leave here upset about the whole experience, but Elizabeth made my day and I wish more employees had an attitude like hers!!!“

“What can I say about McDonald's that hasn't already been said. This particular McDonald's the people are really nice. I swing through here to get breakfast every morning after I drop my wife off, but I usually swing through some McDonald's to get a sausage biscuit which is less than $2 by the way on my way to work so that's pretty cool. Funny thing is is how many McDonald's there are between universal and Disney? My God it's crazy. There's a lot there's like seven or eight of them. It's ridiculous“

“Food was a race against time and space for both great kindness and profound cruelty and a half ago on August 29th a water softener company came out to my house the guys name isn't working on cashing out of our family 😀 so much do I need to get a new one for both of the gas and a trusted Lyra made you should change your password“

“My only complaint was that my meal was $5.21 and I couldn't find a penny so gave her a nickel. She just ignored the 4 cents change even though it clearly printed on the receipt. My husband says I should know the new rules now that we aren't making Penny's anymore.“