McDonald's in Orlando

“I came at 4am as an early morning snack not expecting much. The crew were all really kind and patient and definitely made the experience better. The food was also very pleasant and overall this was one of my best experiences I have ever had at mcdonald’s!“

“I just want to say this McDonald's has the best morning service you can find! These ladies have the best attitude, specially Lora she is friendly, happy, helpful ready to go! Makes the start of your day have such a positive vibe. I was so happy about being able to purchase the FIFA promotion with out any issues, everything on point including the food and the cups are so beautiful 😍. Even though this is not the closest McDonald's to me on Narcoossee I will definitely drive a few miles down just for the service.
Thank you to all!“

“I go here more than I would like to admit. I started going here because it's the closest thing to my job and come to find out it's always super fast to order through the app and pick up my food. It's always hot, fresh and the staff has ALWAYS been so friendly and kind. I was skeptical with the previous reviews. But I've had nothing but a great experience all the times I've been here over the last few months. And definitely won't shop coming to this location!!!“

“i’d eat at this mcdonald’s everyday if i wasn’t worried about becoming obese and early heart failure! food is always fresh and hot for me. service is always in a timely manner. manager jerimiah is always kind and has a smile. i wish jerimiah could take my order every day i come! if i see him working i know im going to have a good meal! give that man a raise!!!“

“27503-02480-22325-07304-00116-6
Kim was awesome and gave us a very good customer experience- Kim was very helpful and kind and very welcoming - she is a great asset to the company

Kid-friendliness: Food was specially tailored for their taste“

“Excellent experience at this McDonald’s! The place was very clean and well organized, creating a pleasant environment for the whole family. The playground is a great feature for kids, well maintained and safe. The restrooms were also very clean and had a pleasant smell, showing great attention to hygiene. I would like to highlight the excellent service from Yandaliz, who was extremely polite, attentive, and helpful, making the visit even better. I will definitely come back again!”“

“Update: this McDonald's is very well run. The girl behind the counter today really hustles, is very friendly and attentive. Best service I've had in a McDonald's in a long time. This is a very busy McDonald's at most times of the day, obviously because it's in a very busy and large Walmart. However, the service I had here this morning was excellent the food was very good and this place is clean. Based upon some reviews I've read looks like there has been some good improvement here.“

“McDonald's food is McDonald's food, but the difference here is the employees. We chose to not use the kiosk to order (because they are impersonal) and the person taking our order was amazingly friendly. Eddie delivered our food (several deliveries due to multiple parties) and he was friendly, too. We saw who we assume to be the owner in the lobby and he handled a guest issue quickly and effectively (no shirt no shoes). Nice to see management that cares. Whatever this store is doing, keep it up. Plus, they have chocolate ice cream!!“

“I just have to give a huge shoutout to Jayla at McDonald’s! From the moment I walked in, she completely changed the experience. Her energy was so positive and welcoming — you can genuinely tell she loves what she does. In a world where customer service can feel rushed or robotic, Jayla stood out in the best way possible.“

“The food was hot and ready this morning. I got my food pretty quick. Nahya was my cashier this morning and she was amazing. She really helped me and got me through my order pretty quick. She was so lovely and had an amazing attitude, it honestly made my morning. I absolutely loved my experience here. Thank you guys and thank you Nahya and the rest of her morning crew.“

“I recently visited the drive thru at this location and ordered my usual. Not only did I receive all of my items hot, fresh and as requested (extra mayo, add pickles, upgrade the drink) but I received superb & friendly service from an associate named Aeris.

Excellent service and overall experience.“

“Great experience every time I come here! The staff is always friendly, the food is hot and fresh, and my order is usually ready quickly. The restaurant is clean, and the employees do a great job keeping everything running smoothly, even when it’s busy. Definitely one of the better McDonald’s locations, and I’ll keep coming back. Keep up the great work!“

“We ate there, and the food was good, basically what you expect from McDonald’s. The main downside was that the place felt better for takeout than for eating inside. The dining area was not very cozy, so the overall dine-in experience was just okay.“

“Keke that works the morning Drive thru always make my ice coffee on point nobody can do it like Keke every time she make it that be it and my day be on go!' Thank you for your service and taking the time out to make my ice Carmel and vanilla iced coffee right!!! Definitely recommend yall to go visit Keke for a GOOD WAKE!!!“

“I went to the store, placed my order at the kiosk, and waited.
After eating, I placed another order for a dessert. I then waited 20 minutes for a simple ice cream.

I decided to ask an employee about it, but she practically ignored me and said that since I had ordered through the kiosk, I just had to wait.

After another 10 minutes passed (30 minutes total), I asked another employee, who also practically ignored me. Only after I insisted did she say she would check on it.

I waited a few more minutes and realized she did not seem to care much about the situation.

Meanwhile, I noticed another employee who was being very proactive, walking around the restaurant and apparently doing her job with genuine effort and willingness to help. I approached her and explained the situation once again.

In less than two minutes, she located my forgotten order and solved the problem.

Her shirt said “DIANA.” She was wearing a white shirt and had oriental features.

Employees like her should be valued more — people who are proactive, know how to work well, and know how to deal with customers properly.

For Diana: 10/10 service. I truly hope the store recognizes her effort, because I could clearly see that it was not only with me.“

“I just want write a review to thank the young girl Joi at the register counter ! She seen that my drink was taking too long and instantly corrected it! Although she seemed pretty sad I hope that she is okay. I witnessed a lot of employees standing around in the back on their phones , while my drink took 12 minutes to come out. I hope I’ll come back to this location and see the young girl again! Thank you joi 😊“

“The manager tall guy was extremely professional all while making orders on the line and serving customers definitely not something you see every day I was impressed by his service and attitude and attention to the customer. It made me feel very warm and wholesome to have the interaction I did.“

“Hello, good afternoon. I stopped by this McDonald’s this afternoon to make a purchase. The older gentleman working at the first window has a very poor attitude toward customers; he is a condescending person. The young women working there, however, are very pleasant. I have been coming to this McDonald’s for a long time. I am a resident of the area, and I have never experienced any kind of issue here before.“

“Shoutout to the late night crew working on Tuesday 1/27 at closing. Not only was the woman at the box super friendly and did understand my Spanglish attempt for my mobile order # …the order was fresh and nothing was missing or incomplete. I’ve come a few times before but this was the best lunch break experience. Thank you closing crew!

- Dee“

“This is my favorite McDonalds… everyone is always so nice. I regret my decisions when I go to other ones… So I was so sad today to find a bad seed. Hopefully it does not spread… she let me sit there for way too long just to tell me she couldn’t help me. Which is fine, things happen. But why didn’t she check on me from the beginning? She walked away and came back multiple times. Intuitionally face away so she knew I was there… Idk. Everyone else, love you, don’t follow her lead.“

“Walk in, used automated order machine. Friendly staff, and asked if I needed help.
Food prepared exactly as ordered.
Upgraded review to 5 stars.
Now service is different much better during daytime versus night time staff, that's my personal review.“

“We just went through the drive thru and had the most polite experience we have had at any McDonalds. The young man working the drive thru was very kind and even greeted my husband by name. His name tag was obscured by the safety vest, so we were unable to get the name correct, but it was something like Jacanel. Please recognize this young man for his excellent service.“

“McDonald's breakfast is great. But at this McDonald's be prepared for long lines and long waiting in the drive thru. Because orders are either missing or done wrong. Other times orders are done right and friendlier customer service. Employers and employees needs to attend customers with equality (race or color), respect, understanding, Courteous and kindness. They also need to know how to deal with certain situations and not to overreact under pressure and escalate any situations under any circumstances. People always comes in with some kind of aggressions because others don't know what they're going through with their own lives, employees just needs to know how to assess the situation when it arrives. And not jump into any conclusions to make matters worse. Learn to D'escalate.“

“This is my go-to McDonalds in the area. The building is sleek-looking and modern and looks inviting from the outside. Special or limited time items are displayed on the windows which is very convenient. Service is good and staff are friendly and attentive. Food quality is excellent and fountain machines are always working unlike other establishments. However, self-service screens routinely do not work even after being restarted. It's best to order from the counter, though if you are a recurring customer and are trying to earn points on the app, make sure to remember to tell them your number. Generally quite clean although sometimes there is discarded trash on the floors typically later on in the day in the afternoon. Overall good experience.“

“Cristhian
It is rare to find someone who provides service with such joy, kindness, attentiveness, and speed. Your professionalism, friendliness, and dedication turned a simple experience into something truly special. People like you make all the difference and deserve to be recognized. Congratulations on the excellent work!“

“The only problem they make you wait in the front because they only focus on the drive tru they need to focus on both at the same time the customers in the front lobby and the drive tru sometimes I be waiting a long time in the lobby because all they doing is giving orders to drivetru“

“Not all McDonald's are like this one. The food is always fresh and there is a park for the children. Recommended.

Not all McDonald's are like this one. The food is always fresh and there is a park for the children. Recommended“

“When walking into the restaurant you never get a greeting from the employees. If you want to pay at the register you will stand there more than 5 minutes waiting for someone to come and take your order.
Employees there are very rude and unhappy to be there working.“

“Abbey, Jack, and Cassandra really made things right for me after having some issues with my food. This location consistently struggles with accuracy (dinner and lunch) but they are ALWAYS NICE which is why I gave them 5 stars. Good customer service goes a long way.“

“While dining during lunch June 3, the manager (Gianna) was helping an elderly customer. After giving the customer his order, he had difficulty moving due to his back. Gianna, without hesitation came over the counter and assisted the customer by physically helping him walk to his car until he is safely seated inside.“

“I have come to this location multiple times and every time I've had great, well made food, excellent service, and I haven't had a problem as far as this review was posted. Staff is excellent and if there is ever a problem (from others I've seen such as missing food or something needs to be changed) they take care of it professionally and exceptionally. Patience and kindness towards them goes a long way. Will always come back to this location.“

“I just finished up at the drive thru and pulled over to do this google review. I could not get my order right and i changed it twice. The girl on the speaker was so patient and so kind. I apoligized for my mistakes and she replied ' its sunday and i understand, take your time, your day is going to get better from here" I asked who i was speaking with and she said her name was Destiny. Kindness and great customer service is almost nonexistent anymore. People always take the time to leave bad reviews and hardly ever take the time to leave good ones. Destiny is awesome and Mcdolads should be proud that you work for them!“

“Kiara makes my iced coffee every morning with so much love! 🥰 she puts the perfect amount of whipped cream, caramel, and vanilla every single time ☕️💛 She really helps me start my day off right. her drinks and her energy are amazing. I honestly don’t even want iced coffee from anywhere else unless she makes it. She’s amazing and definitely deserves a raise 👏✨“

“The McDonalds app wasn’t working but it took my points but I called and spoke to a manager & she was very nice about it & still help me redeem the sandwich & I just wanted to say thank you for the customer service and patience 💗“

“The service Jennifer provided was truly exceptional … 1000/10! I watched her interact with the guest before me, and she was incredibly kind, attentive, and went above and beyond. When it was my turn, she treated me with that same warm, welcoming hospitality. Absolutely outstanding!“

“This McDonald's was amazing! The employees were very helpful with directions and quite friendly! Our order was just as requested! This is probably the cleanest McDonald's we've been to in many months!
As I entered here, there was a man with a briefcase looking under several tables. An employee approached him and asked if he was looking for a plug for a device! I have NEVER observed this kind of service at any McDonald's! She then directed him to the plug area. The employees actually seemed to enjoy their jobs and being together! So, my husband rewarded them with few jokes! I was pleased that we chose just the right time to stop here! A successful stop for all involved!“

“Andrea provided exceptional customer service at the drive-thru. She was professional, courteous, and efficient from start to finish. Even during a busy period, she maintained a positive attitude, ensured my order was accurate, and made the entire experience quick and pleasant.

Great customer service can make all the difference, and Andrea truly went above and beyond. McDonald’s is fortunate to have team members like her representing the brand. Thank you for the outstanding service I’ll definitely be returning!“

“The ladies here are amazing! They move in unison, treat each other and the guests with respect, and get the food out as quick as they can. Great teamwork. It’s really cool to see how well they treat each other, even in the middle of a rush. They are really respectful to the guests as well. Keep it up, ladies!“

“This is probably one of the best McDonald’s I have ever lived by. I only do the drive thru but the team is always so nice and friendly. I rarely have to wait for my food. Never have issues with my order.
Tonight I did have to wait a little bit which was fine since I had a semi large order but they were so nice and even gave me an extra pie for the wait.“

“My convenient spot yes it can be slow sometimes but it’s because it’s a very busy tourist area but for after all the shopping 🛍️ and walking and burning all the calories with family and kids can get you very hungry so making a mobile order on the McDonald’s app and making a quick stop at the drive thru is been a lifesaver and time🙏🏼🙏🏼🙏🏼“

“Hot and fresh food. Clean facility. Friendly staff. Had to use the kiosk to place an order, that's not my personal preference but it worked. Only stopped here while traveling to have a quick breakfast. This McDonald's was very quiet and peaceful.“

“This was easily one of the worst McDonald’s visits I’ve had. The order was wrong, the food was cold, and it looked like it had been sitting around for way too long. Fries were stale, the burger was sloppy, and nothing tasted fresh.

On top of that, the service was painfully slow even though the place wasn’t busy. Employees seemed uninterested and unorganized, and no one acknowledged the mistake with my order. The dining area was messy, which didn’t exactly inspire confidence in the cleanliness of the kitchen.

McDonald’s is supposed to be quick and consistent, but this location failed on both. If you’re in a hurry or expecting even basic quality, I’d honestly recommend going somewhere else. Definitely not coming back.“

“Today, I fell off my scooter and scraped myself when picking up my food earlier.
These two cleaning ladies, Meri and another whose name starts with A (sorry I can’t spell it), noticed me right away and even asked the manager if they could help clean my wound. They got me band-aids, rubbing alcohol and tissues immediately.
It was so thoughtful of them, I really appreciate their kindness!“

“This McDonald's is good I'm giving a five star review because the morning manager is a sweetheart and when I come in I get treated well I would say if you're looking for a job or good customer service this would be the type in the morning to afternoon“

“I came into this McDonald's for the first time to order a McMuffin with a coffee and to tell you that they cook the muffin to perfection for me this morning like no other store has done in years the staff at the window who presented me with my coffee did a great job attending me and the coffee was super good thank you guys for taking care of your customers and making sure that the food is cooked and prepped right“

“I recently had a significant issue at this location involving a mobile order error and billing discrepancy. However, I am pleased to say that the management team took my concerns seriously. After reaching out, they contacted me promptly, addressed the initial experience, and resolved the errors. It is refreshing to see a management team that values customer feedback and works quickly to make things right. Thank you for the professional follow-up!“

“I have never written a review for a McDonald's, but after years of stopping by this location every week or so on my commute to work, I feel compelled to share my exceptional experience. The morning drive-thru is consistently swift and seamless, thanks to the stellar team. What truly brightens my day is the radiant Ms. Jocelyn, who takes the time to review my order and offer valuable savings with a warm and genuine smile. Her effervescent personality is contagious, and her dedication to her role is evident in the way she tackles every task, whether it's interacting with customers or ensuring the area is spotless. Her positivity is a beacon of excellence, and I wouldn't be surprised if she one day takes on a leadership role, perhaps even as a store manager. Thank you for making my day.“

“Elizabeth is a god-send! Best customer service I've ever gotten here in the 9 years I've been coming here!! Told her the fries were cold and trash and she replaced them with fresh hot fries and was sweet/friendly the whole interaction! Give this woman a raise!!! Honestly I usually leave here upset about the whole experience, but Elizabeth made my day and I wish more employees had an attitude like hers!!!“

“To be honest I have been to several McDonalds throughout my entire life… This one surprised me.

I don’t know how to describe it but it simply was better. I liked it and totally caught me off guard. Keep it that way McD’s!“

“I don’t know why people leaved less than 5*, very clean, tasty and fast. I live in this area and there is always like that. Thank you. Not young woman and man over there doing very good job with cleans tables and floor. Please give them some bonus.
Good job .“