Customers` Favorites
Customers` Favorites
“I spoke with 2 people yesterday who assured me that my complaint and refund would be handled in a timely manner by the location that the problem occurred and still have not been contacted. I was on a road trip home and stopped at a location near Des Moines, Iowa. We stopped on 3/11/2025. I placed an order online at 4:22 pm. We pulled in shortly after and proceeded to follow the instructions of pulling into a stall, checking in on the app and putting in the stall number. The progress bar showed the order was sent to the kitchen. About 20 minutes had gone by and still no food had come out, the drive thru line was moving slowly, so I didn't want to bother the employees if they were short staffed or overwhelmed. 40 minutes had now gone by and I decided to hit the red order/call button. After about 2 or 3 minutes, a lady got on the intercom and asked what I wanted. I proceeded to explain I had checked in for a mobile order and then she right away told me to come inside. I thought that was a bit strange since it's employees only and the kitchen where non-workers should not be allowed for sanitary reasons. Once I came in, she asked what I wanted to order. I explained that I had placed a mobile order and had been waiting 40 minutes. She then scrolls through the screen and tells me that they don't have ice cream. If they knew this as soon as the order was sent, why did someone not come out and tell us. 2 items that were placed had ice cream in it, so I asked if they could just refund those. She then tells me that they can't refund anything and that I would have to request it in the app. I then ask if I can just get a soda to replace the specialty float they couldn't make. She reluctantly said yes after asking if I was going to request a refund for both items they didn't have. After explaining that I have been waiting for 40 minutes, not one of the 4 employees in the store offered an apology or an explanation why my food and drinks had been sitting and not brought out. The girl who initially told me to come inside, instead of grabbing the drinks and handing me my food, she proceeds to complain about the shift and tells the other employees to clean up and she leaves. The guy working the drive thru is saying how the day had been slow, which if that's the case, why am I being asked to come into the kitchen to grab my own food after 40 minutes. I eventually had to ask for my bag of food and multiple drinks because, although it's painfully obvious that I am inside the location that I should not be in, waiting for food that apparently has been made but nobody wanted to bring out, even though that is their litteral job. I get my food and by the time I get back to my car after all is said and done, it has now been 50 minutes from the time I placed my order. Needless to say, the food was cold, soggy and gross and the drinks were completely watered down. But after the interaction that was just had, I wasn't about to ask for it to be remade because at this point I had been in my car with 4 kids driving already for 6 hours, with 4 more to go and this had already set us back almost an hour longer than planned. I contacted someone by phone as well as the texting option and both stated they could not process a refund but would escalate my complaint and have the management contact me. I stated multiple times I did not wish to speak with anyone from the stores location due to the extreme unprofessionalism of the staff. The food was not able to be eaten on top of items I did not receive and feel that it is more than reasonable to expect a full refund.“
Customers` Favorites
“The girls at Sweet Swirls today were so accommodating! We brought in, from Rock Creek, 12 residents in at once. They listened, took their time, and made sure every order was right. We appreciate it so much!“
Customers` Favorites
“Delicious, locally owned and operated. Remembers their customers and are always gracious and welcoming. Way better than any other ice cream shop.“
Customers` Favorites
“We stopped by Al's for the first time last night, and while it was a bit out of our way, it was absolutely worth the drive! The drive thru was packed,(good for the business!) but surprisingly, the line went fast. The service was great and the ice cream was phenomenal and fairly priced! We will definitely be back.“
Customers` Favorites
“I love this place so much!! The ice cream is always fresh and delicious. I know the owners because I use to have their kids in daycare and they are such a sweet family. Definitely my favorite ice cream shop in the area!“
Customers` Favorites
“Fun gathering place with great summer treats!“
Customers` Favorites
“Great little place. Fun selections and very tidy.“
“Nice variety of ice cream flavors with many non dairy, GF, and vegan options. Their cake was absolutely delicious. Nice clean and spacious store front and great customer service!“
Customers` Favorites
“This is the BEST place in Ankeny for ice cream! It’s all homemade, friendly staff and such a cute place!“
Customers` Favorites
“Best ice cream in the Des Moines area.“
Customers` Favorites
“This place is amazing! The flavors were all so delicious I could hardly pick one! 😋“
Customers` Favorites
“This place is the best i honestly can’t believe ive never heard of this place before, my car broke down on the side of the road due to a popped tire, this girl with glasses waiting outside to clock in walked out of her own car to lend me a hand and completely changed my tire on her own in return i offered her 80 bucks but she said no and it was just a kind gesture i went inside got a couple of snacks for my nicks and the food is just so amazing they can’t stop eating it.“
Customers` Favorites
“We submitted a large order for a 500+ person annual event--very impressed with the communication, professionalism, and high-quality of the chocolate, personalized with our logo and packaged as gifts, for our guests. Chocolaterie Stam will definitely top of our list for future gifts as a special treat!“
Customers` Favorites
“We loved having Outside Scoop as a vendor at our event! They were friendly, professional, and their ice cream was a favorite with attendees of all ages. A great addition to the event—we’d happily welcome them back anytime! 🍦😊“
Customers` Favorites
“SO good I got the pecan hot chocolate + the chicken tamales with the salsa verde. 11/10 seriously! I can’t wait to come back and try the ice cream!🥰🖤“
“Had an awesome first visit!! I had the Dole Whip & my son had a Pina Colada shake. Both were delicious!!! 🍍 What a great spot!!“
Customers` Favorites
“Service and product was exceptional! I tried the lavender latte which was fantastic and well prepared by the barista. Chocolate is also very tasty here.“
Customers` Favorites
“Favorite local ice cream!!“
Customers` Favorites
“Hubby and I decided to take a getaway weekend to Des Moines, Iowa. We stumbled upon Mollys frozen!! The cookie ice cream sandwich was outstanding!!! Hubby has the lemon cheesecake ice cream! He said 5 stars!!! Thanks for having us Iowa!! The root beer was so refreshing !!“
“Had kpop demon hunters ice cream. 1 scoop demon marks. 1 scoop Jinu greater Rumi. Another person in my party had the Soda pop flavor.“
Customers` Favorites
“Ice cream was excellent as always!!“
Customers` Favorites
“SO good I got the pecan hot chocolate + the chicken tamales with the salsa verde. 11/10 seriously! I can’t wait to come back and try the ice cream!🥰🖤“
Customers` Favorites
“Would highly recommend I have came here 3x now and never any issues. I got a cookie that’s suppose to have a lemon on them and they were quick to fix the mistake would recommend to anyone. There is a bunch of cookie places but this trumps all them!“
Customers` Favorites
“As Senator Grassley says, it's a good place for u kno what. I agree.“
Customers` Favorites
“I have come to this location many times and the employees are always very friendly and efficient!! The only downside to this crumbl bakery would be the location it is in such a bad spot and the parking is always super busy and very tight. I’ve almost been hit multiple times by people parking basically on top of my car.“
Customers` Favorites
“Bullseye because this place doesn’t miss! Had a craving for fried chicken and decided to grab some fried fish as well. Not a lot of talking over dinner tonight, just lip-smacking and humming some negro spirituals! There was a little glitch with the phone ordering and had to wait a little longer than expected due to the dinner rush, but hey, it was so worth it in the end. Price was right, portions were sufficient and the food was hot n ready. Wings, fish, greens, mac n cheese, and sweet potatoes!!“
Customers` Favorites
“because the Ice cream is the best 👌 🍦🍦“
Customers` Favorites
“The lady that works there is very nice and I like the Facebook deals they offer.“
Customers` Favorites
“10/10 kids loved it and the workers make it just that much better!“
Customers` Favorites
“Vegan menu! Tortas were soft and delicious and the nachos were the best I ever had!“
Customers` Favorites
“They have the best coffee and yummy food!!“
Customers` Favorites
“It’s nothing fancy, but the ice-cream is always delicious. I like that there’s always new flavors but often your tried and true are always there. We really like the ice cream pizzas for birthdays. I like that I can pick up a quart to bring home too. Don’t expect frills. Just good ice cream.“
Customers` Favorites
“Great service. We were asked if we qualify for the senior discount. No one had ever asked us that before. We do. So, received a 10% discount. The blizzards were good but looks like the medium size is not as big as in the past. Not surprising
Parking: No problem this time.“
Customers` Favorites
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“A special place to create great memories 🍦🍨“