“It's a pretty new McDonald's. It's close by near the house. My food is always fresh. I do appreciate that and they're very respectful people. They hire at that location for McDonald's some kinda quite impressed some hiccups here in there but it's a good small spot and I hope it stays great for now it's cool !“
“This McDonalds is excellent. The service is so friendly, kind, efficient, food is always hot, and you move quickly through the drive through. Whoever is running this franchise should be commended and other McDonalds should look to this location as to how to properly hire folks, move the line quickly, while the meals remain fresh and hot. Great Job!“
“The women were Very kind also the person working to drive through this morning. It was extremely busy and I was able to get my food and it quickens sufficient manner. The only downside is the manager had a very ill will tone towards the woman who took my payment. He was very rude to her and I don't. Can dome any type of root mist when it comes to an employee? Who's actually doing your job and providing really good customer service. I think that he should be investigated he was a bald man with glasses caucasian.“
“I stopped at this one after the one on Main St told me they could not honor my mobile order due to a system failure. I have been to this location in the past and never have any issues. They saved me this night as I was hungry and on my way home. Got my food fast and it was delicious.“
“First class McDonald's even when I rushed them come here anytime over the others. They will get your food hot and right every single time! The next thing you know I was in a hurry and I had 5 minutes to eat and they came through. Don't judge a South Park McDonald's by the location!“
“Its been a lonnnnnggggg time since I have visited a McDonald's where the service had been great. My niece loves MD and I go 4 her. I have 2 say, the ppl at this particular site they are doing things right. I hope they keep the momentum going.....Thank yall 4 ur Service.“
“This location has improved dramatically. Take the critical reviews about staff with a grain of salt. This location was primarily hoodlum staff and many customers were hood too. It's likely they resent the change. I recall being threatened in drive thru by a female manager, over a wrong order, a few years back...lol. During that time, you never knew what your experience would be. It was just "hood". Definitely, not a McDonald's you could enjoy as you would anywhere else. I abandoned this McDonald's some time back, for the one on Monroe Rd. However, I was told by several people it wasn't hood anymore and the service improved. Well, after a couple test visits during the day and night. The information I received was correct. It is now back on the list as a "go to" McDonald's.“
“Good place to get a quick mealVegetarian options: There are few dishes that can be consumed. But there are combos that can be put together to enjoy.Parking: There are many spaces because it is a shopping centerKid-friendliness: Good family atmosphereWheelchair accessibility: Can be entered without problems with wheelchairs“
“Ine if my favorite Macdonald's location fast good service most of the time we I stop at this Macdonalds my time is lim6 because. I'm trying to get to work for my shift they never fail on getting me in and out through there drive through I greatly appreciate it and my order is always “
“I’m a regular customer and I go to this McDonald’s every morning to get my iced hazelnut coffee they are always nice and friendly. Way more better than the other McDonald’s I been to. All the other McDonald’s are always out of expresso. With an attitude cause I ask for it but not here. Thank all yall. I can’t say I had a bad experience here. ❤️“
“I have never ever had a bad experience here! I go out of my way to go to this location. My order has never been wrong. My fries are always hot and perfectly salted. My drink has the perfect amount of ice. The drive-thru is always quick, and surprisingly, my food is being held out the second window before I’m done paying. I don’t know if it’s good magic or some voodoo, but keep up the good work. It has to boil down to awesome management.“
“I don't understand where any bad reviews are coming from, but my visit on April 6th, 2024 at 8:30 p.m was perfect. The manager on duty was in complete control and the staff was attentive and extremely courteous. Give that young man a raise. He definitely understands employees are only as good as the people picked to lead them.10 stars!!“
“The bacon egg and cheese biscuit is good ... but not real good. The lobby digital menu is good ... but not real good. I must say that it consistently offers good service... unlike some of the employees taking my order. The dining room is pretty nice, and it was clean.I tried the sausage and egg biscuit on a subsequent visit and it was 4.5 stars.The coffee is always 5 stars.“
“**English:**"McDonald's is always on point! There's absolutely nothing to complain about – I love it! Every visit reaffirms my love for their quick, delicious, and consistently excellent service and food. Whether it's the classic chicken nuggets or their crispy fries, everything tastes just as I expect, making each meal a satisfying experience. It's clear why McDonald's is a go-to for so many; they never disappoint!"**Spanish:**"McDonald's never fails! I have absolutely nothing to complain about, I love it! Every visit reaffirms my love for their fast, delicious and consistently excellent food and service. Whether it's the classic chicken nuggets or their crispy fries, everything has the flavor I expect, making every meal satisfying. It's clear why McDonald's is the go-to place for many; they never disappoint!"“
“I went inside on my way to church for an egg mcmuffin. I couldn't believe the delivery drivers that showed up and got ahead of me. I literally had to grab someone's attention to ask if I needed to go through the drive thru in order to get my meal. I got my sandwich in a few minutes.“
“We grabbed a quick bite to eat before heading to the Duke Blue Devils game. Food was quick, great, and cheap! In a day and age where everything is expensive and every day can be a struggle.......there needs to be places like McDonald's to take the kids and have a fun time;“
“This location was clean. The food was fresh and hot. The fires were actually salted like old school mcdonalds which is hard to find now. You know what now I'm giving 4 stars because of the fries lol. After I ate my meal I wanted a vanilla cone. Ordered from kiosk and was in my hand in 60 seconds. Unfortunately I dropped it before I can leave the counter lol but the manager quickly scooped it up and gave me another on in less than 30 seconds. Great staff def one of the better Mcdonald locations around the charlotte area. Now.....about inflation and these rising prices that's another story.“
“Just confirming this does have a play place. We stopped on a road trip to let the kids get some energy out. Typical McDonald’s experience otherwise. Main restroom does not have a changing table unfortunately but the family restroom in the play area does (wish I would have known).Kid-friendliness: Has a play place and changing area in family restroom in play area.“
“What a difference from most McDonald's! On the way home from the airport, my sons picked McDonald's to grab lunch. The drive thru was packed so we decided to go inside to eat. I was so impressed by how clean it was. The food was good and hot, the employees were friendly, and they never stopped cleaning the entire time we were there. This is by far one of, if not the nicest McDonald's we've been to. We'll definitely be back to this location.“
“I made my order and expected three fries for meals and separately. I expected a small fry on the drive-through. I asked why did I get only three fries if there was supposed to be four orders of fries the guy told me they ran out of the small size boxes for the french fries so therefore they gave me a large fry, but the purpose was. I had three meals with french fries and separately. I ordered a small fries they did not give me my small fries before ordering I asked if the ice cream machine was working because we wanted McFlurry they said it was not working. Unfortunately it was out of order while we were waiting on the drive-through to get our order. What is two people come out the inside with a sundae I thought the ice cream machine was not working so I guess that’s fine. I asked if I could get a caramel frappe and he said the machine wasn’t working they switch their hours to 24 hours and seven days a week. The summer is around the corner and the ice cream machine is not working and the caramel frappe machine is also not working, millions of customers they get they can fix their machines and buy a carton boxes for each french fries and if not just give everybody large for the french fries. I will have to cut down on McDonald’s from this location. Unfortunately I dislike that I ordered about Four orders of fries and only three and I asked and then he still did it so it’s OK Customer and I know they don’t care because they get more every day. I will just buy next-door at the Dunkin’ Donuts. They never Mess up my order at least not yet“
“Mostly come here late night, occasionally in the early afternoons. The food is always fresh and the service is great. There was a young man running food out to vehicles and making sure we had our drinks. All around a very solid McDonald’s.“
“The breakfast line was long however my food did come out correct that's not always a certainty with all McDonald's so over all not to bad of an experience just be prepared to wait a bitParking: These more than enough spots to park at as well as a long drive thru space for the drive thru to not get in the way of parking/exiting cars“
“The best service I've had at a McDonald's or at a fast food restaurant in a long time. I was greeted and treated very nicely not just by one employee but by everyone in the restaurant. This was new years day, so I highly doubt any of them were very excited to be working, but nonetheless they were all very pleasant. It's now the 25th of January and I still remembered the impression they left, so much so that I am now writing a review.“
“***UPDATE REVIEW****On the same day that I sent the review I received a call from the store manager. A very polite young man that was very humble and heard me out. He asked me to come back to the store and replace the meals at not cost. On 1/27/24 went back again I have to say that the service was way more efficient and the manager made sure that our meals were delivered better than before. They still didn’t get the special or right but at least the customer service was better than before. I would suggest you that if you decide to visit this store make sure to check the food before leave just to make sure that they get it correct.***ORIGINAL POST***I visited the location today, but they seemed uncooperative. The order, placed at the kiosk with specific details, had issues—no receipt printed. After a call, I picked up the order, realizing they got it wrong. Replacing apple slices with extra kids meals resulted in small fries. When addressing the issue, the employee’s attitude was dismissive. Though I got replacements, they were only half-filled. The omitted apple slices and extra items I paid for were missing. No napkins were provided. I felt overcharged and frustrated due to both the order mistakes and the employee’s attitude.“
“This location has the friendliest staff! They are located right near a high school and at 2 it’s loaded with teens and the staff never changes their attitude. I wouldn’t typically leave a review for a fast food stop but at a time where customer service has declined this location is a pleasant change.“
“Above average service and experience the majority of the time. Of course all establishments have off days as do individuals (employees). However my experience with this location has left me with the feeling that the good out weighs the bad and that's what is important to me. Also, remember to be tolerant and patient with people having a bad day at work. They're Just trying to make a living as the rest of us do. Stay golden all you well customer service workers!! And thank you.“
“This is one of my favorite store , but in rush hours it takes long time to get order if you are inside store , but if it's drive thru it doesn't take that long , they doing great anyways and I definitely understand they short of stuff, so I go back each time because they never get me disappointed .“
“I frequent this McDonald's regularly & great starting with the order service to getting your order has come near to perfection. Food is hot, fresh, needed condiments I have requested in your bag. The workers are friendly & pleasant.“
“By far the best McDonald’s in Charlotte. Exceptional customer service, Very friendly and pleasant staff who are willing to go above for their customers. Food is always fresh and hot with a picture perfect look!!! Would highly recommend this location.“
“I go here 3 times a week. The person that takes the order. Doesn't put for the people making the drinks to put light ice in my drink. I ask for it almost every time. I ask for my receipt. She has a nasty attitude. I think it should be automatic to give a receipt. She is hispanic.“
“Nice modern interior, kept clean and presentable. Food was served quickly. The fries were too hot to eat. Amazing! Got to like that! Not any fault to the restaurant, but I'm not a big fan of the extra sauce on the Big Mac. Taste good but sloppy and things slide all around before you can get it eaten. Kind of a mess. Still. My favorite McDonald's sandwich though!“
“I went here today after such a horrible day at work. Went to the drive thru and the customer service experience from Martina was AMAZING!! In my line of work customer service is priority and she gave that throughout my entire experience, THANK YOU!“
“Every time we have been to this McDonald’s it has always been clean inside and the food is fresh and hot . The employees are always happy and nice .Parking: There’s always parking availableKid-friendliness: Kids are always welcomeWheelchair accessibility: They have a way wheelchair can get in the store“
“I will say today was a very busy day but the manager stood good under pressure she was amazing! Gave great customer service and reassured customers that she had everything under control! She definitely deserves a raise!!!! It takes a lot to run a store, Please customers while maintaining great professionalism! And this is coming from a Business Owner!!!!!“
“Absolutely love going to this McDonald's.. they have all new management the place is always clean and the staff are friendly and get your food to you very quickly. If you don't want to use the kiosk they are available and welcoming to serve you. I'll always be going back to this McDonald's.“