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“I work at CLT airport and this my favorite McDonald restaurant in the Charlotte area. The customer service is great and food quality is consistent. Kudos Sabina, I was new to using the lobby kiosk and when I asked her for help, she stepped right in to assist us.“
“You can order via app at table, via kiosk, or at counter. I order at the counter. The young lady was polite, yet very quiet.
You get a table tent with a number on it. They don't give you a cup. They bring the drink out with the food. So, if'n you're thirsty, hang tight, no drink machines in the dinning area. So if you run out of drink, hang tight, you'll have to wait for someone behind the counter to get more.
I used to enjoy going into McD's, yet after today, I'll reserve comments until after i eat.
I got the Big Breakfast with Hotcakes. Everything was hot and actually delicious. For $9.72, it was very good. I believe I'll return.
By the way, the design of the parking lot and drive-thru is a bit different. You are pretty much guaranteed to have to walk thru the drive-thru line.“
“Some of the best biscuits of all the McDonald's i go to.
The manager was very friendly even though they won't you to use the kiosh he took my order with a smile.
Would definitely recommend this one at least for breakfast on the go 5 stars for my visit today.“
“The quality of McDonald’s food due to its franchise understanding varies from place to place. This place had very badly done nuggets. it might not be their fault due to high rush of customers and just enough number of cooks dealing those orders.
Five stars to the staff and the atmosphere though.“
“I came in later than my normal on a friday evening. .Because I was just so hungry, and I went inside and Corey the young gentleman was just so nice and made my experience so much better.I love a staff that really likes what they do and takes care of their customer.“
“This Mcdonalds is honestly one of the best I have ever been to.
They’re actually so professional and dare I say “upscale?”
I have been placing orders on mobile app and doing pickup.
they know my name! when it wasnt ready they just asked me to pull up to the drive thru spot and the next CSR said my name correctly, again!
it feels like a Nordstrom or Jetblue and Im lovin’ it!“
“Whoever the young lady was with the slick black pony tail and cappuccino beige complexion working the front register 2/22/26 at 10:25 am, has amazing customer service.
I kid you not in a span of literally 80 seconds of her finishing a transaction, getting my order info for Logan M. #..783, she was asked about sugar for some woman’s flowers, a customer returning for a second drink tray and an irate woman about a minute sauce issue. But with each customer she was kind, patient and did not show a hint of stress.
Please give her recognition or take note of her amazing working under high pressure skills.“
“came here after work and ordered a mcdouble. the cashier ruby was very nice and helped me make sure it came with no cheese. removed a star because the place was absolutely filthy. would come again as long as i dont need to step a foot inside.“
“this is my regular Mickie D's! even when they're slammed, they have been sure to ask what I was waiting for and go about getting my mobile order! my food has always been correct and staff is very professional! I especially love the sweet little older Spanish lady in the mornings, if she isnt a manager, she absolutely should be lol“
“It’s a McDonalds, food and experience is hit or miss but usually decent when I visit. I’m writing this as I had an order that was placed through the mobile app and the store was closed. I reached out to corporate about the charges which ended up being refunded. However, the manager of this location went out of her way to email me and send an offer for the inconvenience. I really appreciated the extra effort from her, which I haven’t gotten from other places and I wanted to recognize her.
Thank you Shanta!“
“Went for breakfast and ordered a Bacon, Egg & Cheese Biscuit. The food was good, the cashier was great, and all in all, it was a nice visit. I don't normally eat in restaurants nowadays, but I had to treat myself. I'm glad I did. I definitely recommend this McDonald's.“
“THE best experience I've ever had at a McDonald's. We ordered Chinese food that cancelled on us after waiting 2 hours through DoorDash. So I had to run out last minute to feed 10 people. Everything else was closed so I landed at McDonald's at 6:55pm on Christmas Eve (I learned it was 5 min before they closed!!). I ordered $120 worth of food and the people working there were having a GREAT time, they were all very happy and after I said Merry Christmas to them, they all yelled Merry Christmas to me! The food was great and the service was amazing.“
“Its McDonalds. McDonald’s in general not just this particular McDonald’s needs to really think their business structure. This McDonald’s decided to build a little outhouse in the back and put a cash register outside, which does nothing to speed up the service only make it slower. They need to fix their reward system because when the cashier screws up to order then you can’t get the reward because you used it within 15 minutes. I am so frustrated with McDonald. I do not want to even eat there no matter what when or where, I would rather go to Chick-fil-A or Burger King or Hardee’s“
“Every time I order a double fish with extra tartar sauce they only fix me one fish Patty then I have to go back and have them add it back on there. If I pay for it I expect for it to be on the sandwich, They need to pay attention to detail.“
“This was my first visit to this location. I pulled into the parking lot and seen an employee sweeping it. This was a positive sign for me. The order taker had amazing customer service. Polite and friendly. The woman who handed me my order was also super friendly and polite. Thank you for the great service this morning!“
“I’m going to give you a four star because of the services the customer service and the tea. But how y’all going to put my hash brown in the bag like this / yes IM eating it right now but yall forgot a step. Don’t do this anymore. It was still fresh and hot but I didn’t like that yall forgot to place it in a hash brown bag.
Kid-friendliness: Good and clean great customer service at both windows“
“I recently visited a McDonald's location and was absolutely blown away by the level of customer service I received. Having been to many different fast-food restaurants, I can confidently say this experience was the best I have ever had. The staff was not only incredibly friendly and welcoming but also went out of their way to ensure my order was perfect and that I was completely satisfied.
Their efficiency and positive attitudes stood in stark contrast to many of the typical fast-food experiences I've had. It's clear that the team at this location takes pride in their work and truly values their customers. This is the kind of service that deserves to be recognized, and it’s what will make me a loyal customer of this specific restaurant.“
“I have been too many McDonald’s over the Carolina’s. When I say this McDonald’s have a different level of customer service and food always hot. Who ever is running this one have a great team and have created a winning culture here. No matter how busy they are they go above and beyond!“
“This is my 3rd to 4th time ordering from this location through DoorDash. I have no problem getting my food delivered to me but I would like for the employees to double check if everything is in the bag before the dasher, uber eats pick it up. This is not the first time that I’m missing an item“
“Ive actually never left a review for a fast food restaurant but will for this location. My wife and I live nearby so this is the closest mcdonalds and have been dozens of times over the years. Probably one the most consistent ones ive been to.“
“I came here at 11:30 am to get some lunch after some exams for school. I received my food and drinks in about 5-7 minutes, which Is pretty average for McDonald's. The lady at the counter ( I don't remember her name but she had red hair) was super nice and sweet, and kept me updated on my order. She even put some ketchup in the bag, even though I didn't ask for it. Awesome service that you don't see much these days.“
“My little dude has been potty trained for over 3 months and I could tell by his voice he was panicking because he couldn’t figure out how to get out of the play place fast enough but I told the staff about it and they cleaned it up really quick and once they were done we went right back to playing. And service was great food came quickly to our table. The play place inside is quite large. Definitely a good place to stop and eat, with letting the kids run for a few.“
“I was honestly blown away by this McDonald's location! I’ve never seen a team so united, a place so clean, and staff so genuinely kind. Everything was organized and spotless, thanks especially to Ms. Ibeth, who clearly takes pride in keeping everything in order. The energy among the workers was so positive—it made the whole visit feel special. Huge shoutout to the entire team! I’ll definitely be coming back.“
“Just wanted to give kudos to Deni for being very polite and helping me with the McDonald's app. Most fast food employees refise to help if you are having trouble like it's not their problem. I had tried most of the suggestions already and ended up reloading the app but it was the empathy that was appreciated. We like going to this store because they are friendly and fast. Inside is usually very clean and it has an actual drink machine still!“
“This place handled the concert rush like champions! Moving that drive through line like it was nothing. Food came out quick, no pull up time, and staff was as energetic as they could be for day 3 of the summer of loud. Food was correct and warm. Place seemed really clean and there was space for parking.“
“I come here daily almost and the service is literally day and night. After 4pm THE CREW IN AMAZING always friends and accommodating and ready to take my order and its ALWAYS RIGHT, but the crew before 4pm is completely different they are super rude and act like its a problem to have to take my order because the kiosk doesn't have the option for Mack sauce only on the McChicken. The day crew has canceled my Mobil orders several times and I've never had that problem in the evening. Night crew needs to be recognized for their amazing work!!“
“This has always been a good McDonald's location. Most of the front staff are very nice. Their ice cream machine breaks down every now and again, but that happens at most McDonald's locations everywhere. Glad I was able to get a cone today.“
“The person working to register this evening at 6:20 p.m. is phenomenal! This is often a thankless job, but her attention to detail, friendliness on a busy and cold Sunday night should be commended. She is, as a business owner or franchisee, exactly what you hope your staff is functioning as well. Bravo!“
“The crew working this Friday night seem to be doing a good job. They communicated to door dashers that were waiting, packed up the orders quickly and seem to be overall doing a great job. Chemistry amongst them seems to be good too. They know how to work together.
Big ips and congrats to these young men that were up front, any of the young ladies and management that were working.“
“Food was good for the most part. Fries were kinda soft, but nuggets and mcdouble were good. It took a while for them to take my order, with nobody in front of me in line, and the cashier barely acknowledged my existence, having loud conversations inside with coworkers instead.“
“Great place to take your Lil family and sit in to eat great servers and cashiers this is a very clean place inside and out and management goes beyond to see that any issues are resolved immediately always smiling faces when I've went in there and lots of people who.are waiting to be a part of ur day to make it better if they can with a smile. Food is great usually hot only once was my fries colder then warm other then that great atmosphere great service and really good food“
“Sorry left a bad review here by accident wrong location but I found it. I have eaten here three times and always had a good experience and good food. The other location I have moved my review there. Hopefully the manager from this location can train the McDonald’s further down the road near Walmart. I like this location and I will come here now“
“Came here on Saturday night March 21st. The young man working the drive through taking orders and payment was the most genuine person I’ve dealt with. Extremely helpful, patient, 10/10 customer service, what an asset.
I hope the GM rewards this employee for his efforts.
Thank you!!“
“This location consistently provides quick and friendly service. The restaurant is generally clean and well-maintained, making for a pleasant dining experience. The food is prepared as expected and meets the usual standards of quality. While there's nothing particularly exceptional about this particular location, it reliably delivers a satisfying meal. It's a convenient option for a quick and affordable bite.“
“They're always polite and the food is always prepared properly 😋 they show a level of pride that's not the norm in most fast food places. Fast food doesn't mean sloppy or shoddy service and they show that on every visit
Kid-friendliness: Very kid friendly and very clean as well for kid safety
Wheelchair accessibility: Multiple access for those with special needs“