Chipotle Mexican Grill in Columbus

“I like chipotle because the food is good regardless, but the customer service that I experienced at this chipotle was top-tier. I would recommend it a thousand times over. The food was ready so quick, it was all hot and fresh, the portions were top-tier and the customer service was out of this world. Allison is the one that helped me and I can't remember the last time I left a chipotle with a better feeling. She went above and beyond, and I would recommend to anyone. Thank you chipotle for having employees like this one!“

“I ordered food to go from this restaurant on April 23, 2026 at 2:53 PM. I’m giving a timestamp because I don’t know the manager supervisor on duties name. I didn’t have her name however I wanted to say kudos to this manager I was in line. There were a few people in front of me. I gave 4 stars for service because even though he was pleasant, myself and the two ladies in front of me both had to ask for “a little more” chicken, I ordered a kids meal and the older lady in front of me only ordered a kids meal so we know the portions are kids sized, but it should have at least been kid sized. And how this young man takes his phone out of his pocket swipes the screen and the supervisor filling rice pans kindly said in a soft leadership tone “I need you to wash your hands and change your gloves” now I was going to ask he do that anyway but was glad the leader caught it as this young man had no intention on doing so without her telling him. Very much appreciated!!“

“I was having a rough day, went into the chipotle and left with a completely different day. Leeasia and Layonna were super helpful, nice, and thoughtful when it came to the service and the experience. I appreciate them and the entire chipotle staff for their amazing customer service.“

“First, I'm so glad there's two Chipotles in my location. The Polaris one is my best spot. Got used to all the cooks and cashiers really appreciate their great service. Plus they got used to me getting the extra chicken and cheese burrito for my dog.“

“First time experience. Four men and one woman. Had she not stepped in to help we probably would have. Everyone spoke English and I'm pretty certain they were American bred, but had no ability to comprehend what was being asked. She understood completely. Everything was tooooo salty. No option otherwise. It was pouring down rain. The awning on the side of the building stopped 2 feet (at least) short of covering the entry.“

“I’m surprised how low the reviews are. This is absolutely the best chipotle I’ve ever been to always clean always give good portions and always so friendly. I just came from the sawmill location, which was absolutely trash and horrible. Never go there. They were out of every single ingredient I just did it to go order at this location and I’m obsessed. Thank you guys for never disappointing. Food qualities always amazing absolutely love it will be back tomorrow for the burrito special! Thank you guys.“

“In the past I have seen this chipotle prepare the best food and I’ve seen this location prepare the worst. But today was an amazing experience with Jude! He cares about his customers and his are was extremely clean. I would have thought he was manager if I didn’t know any better!“

“This is a great Chipotle! The staff are friendly, and they don't skimp on portions, unlike some other locations.

I go as often as a few times a week, some weeks - because, there aren't that many options for a tasty, satisfying, and somewhat healthy lunch at this price these days.

Qdoba is a good alternative and I'll show a photo of a burrito that I got at Qdoba's Grandview location (I wish Chipotle had that "cheese crusted" option!!! It's fire 🔥).

However, Chipotle has more locations and I like the flavors of Chipotle's ingredients a little better so I end up choosing Chipotle over Qdoba at least 90% of the time.“

“I ordered the new Smoked Brisket Burrito. I generally like Chipotle, but this new Smoked Brisket is very very good. Topped with the usual salsas, cheese, corn, peppers and onions, and their homemade Guacamole, this is one great addition to the menu.“

“Don’t get me started about Joe and Adam. The best duo since Batman and Robin.

I go to sleep thinking about my chipotle bowl from this chipotle. Joe and Adam chef it up to perfection. Can’t speak highly enough about this Chipotle. I’d take it over a Michelin star restaurant any day of the week.“

“Great portion sizes. The employees make orders fast and I like that they keep mobile orders in their kitchen to alleviate potential food theft. I would recommend anyone to enjoy a burrito bowl takeout for lunchtime. There were plenty of seats avaliable when I visited too. The chicken burrito bowl was better seasoned than the carnitaw bowl“

“I go to Chipotle frequently as I’m on the road a lot. This location needs to go and train everywhere else. Over the last few years most Chipotle locations have really suffered in their service in all areas. They were kind, well stocked, and incredibly efficient. You didn’t have to beg them to give an appropriate amount of food. The line was very clean. Good work team!

Ohh not to mention we went in with a group of 7 and were out within 4 minutes! 🤩“

“This is a great place but the one older lady with the gold grill in her mouth needs to go. I asked for extra chicken and she said it cost I said ok I know thank can I have some please , then she gave me a little bit and I still paid almost 3.00 extra , I ordered a bowl , she didn't put alot of ingredients unless I told her but anyway it's a great Chipotle !! The crew said she doesn't do that with Mexican or someone she knows ...hummm“

“It was so good! They were making fresh rice while I was in line. One of the best burritos I've had in a long time! Everything was so fresh and delicious.

Vegetarian options: My daughter gets a veggie bowl, and I do too sometimes. Either that or the sofritas, which is a chili-flavored tofu. So good!

Dietary restrictions: They make everything to order, so you can customize it to your needs. If you order ahead online, sometimes they can even accommodate special ingredients, like guacamole without onion.

Parking: It's in Easton, so lots of parking options around. I did a metered spot on the street, but there's a paid parking lot right out back and free garages within walking distance.

Kid-friendliness: My kids LOVE this place! Great food, veggies, and solid portions make it a great option for parents too.

Wheelchair accessibility: It'd be a bit tight, but the furniture is modular, so they could accommodate a wheelchair.“

“Most of us are well aware of Chipotle’s cuisine. I enjoy it more than a lot of other restaurants. This review will not discuss food any further. I love the service I often receive at this restaurant! I always have a developmentally disabled gentleman accompany me to Chipotle. There’s a particular young lady who works there that transforms our meal from ordinary to wonderful. When this young lady is at the register, if time permits, she’ll take our tray to where we normally sit (without us asking). She does this with a big smile. We appreciate her willingness to go above and beyond! She’s a gem!“

“Chipotle is the rare fast-casual joint that survives scrutiny from someone who wants it to fail. I come in skeptical of the assembly line, the corporate minimalism, the performative “freshness.” And yet, against my better judgment, it works.

The menu is aggressively narrow, which is exactly the point. Chipotle doesn’t pretend to be Mexican food; it’s a tightly controlled system built around balance, restraint, and repetition. When it’s on, the food hits with a confidence most fast food never achieves. The rice is properly seasoned (a detail too many places botch), the beans have actual texture, and the proteins—while inconsistent from location to location—are usually cooked with a level of care that suggests someone in the chain still gives a damn.

The real test is the burrito. It is not elegant. It is not subtle. But it is engineered well. Each layer has a purpose, and when assembled by competent hands, it delivers fat, acid, salt, and heat in near-ideal ratios. The tortilla is warm and forgiving. The salsa has bite. The guac, overpriced as it is, remains genuinely good—fresh, bright, and mercifully un-pureed.

Chipotle’s greatest strength is also its biggest risk: it relies on execution. A distracted employee or an overcooked pan can sink the whole experience. But when the line is staffed by people who know what they’re doing, Chipotle clears a bar that most chains don’t even aim for.

This isn’t comfort food. It’s functional food—fuel that doesn’t insult you, doesn’t leave you greasy or regretful, and still manages to feel satisfying. For a massive chain to pull that off, consistently, is no small feat.

I don’t crave Chipotle. I respect it. And that might be the higher compliment.“

“This review is specifically to give the young man, Ace, kudos. I was in your restaurant the other day and Ace was at the beginning of the service line serving the rice. There were many customers in the restaurant that day, almost out the door. Ace did not waiver and his attitude did not break. He responded to everyone the same pleasant way. Having spent time in Ace's shoes, I know this isn't easy. I was impressed with Ace's character and attitude. I hope he receives recognition from the manager for his awesome performance.

Congratulations Ace. Keep up the great work..“

“Okay!! I have to make a good review on this one, busted 09/10/2025 staffs were nice, the portion of the food was really great. So far this is the first chipotle around in Columbus that gives out good amount of portion!!! Huge thanks and great job to the owner and team for setting the bar high!“

“I got there at 7:30 pm approximately. I am not sure what time they close, but they were already starting their pre-closing activities so they weren't interested in helping new customers. Food was fine. Staff was not rude, but not fast or friendly per se.“

“One of the best Chipotle experiences we've had recently in Columbus. The food was consistent, the fajitas were cooked exactly how they should be, and everything we wanted was in stock. An employee even went out of their way to grab us some forks when there were none available near the soda fountain. The bathroom was decent as well.“

“This is my favorite chipotle to go but lately when we come (which is frequently) they are always out of something. Also don’t let it be an hour before closing they just have nothing.Honestly chicken and rice should never be out. That’s the most popular. I don’t know what’s been going on with all this but I hope things get back on track. I don’t want to have to start going to another location.“