Customers` Favorites
Customers` Favorites
“This Subway is run like a Subway should be. The service is always very prompt and friendly. The sandwiches are what you should expect from Subway. Perhaps most importantly the dining room is consistently open which is not always a given in late 2021.“
Customers` Favorites
“This is a tiny little shop that's been around for so long that is an institution in Coventry Village, on the same level as Tommy's. You can just feel how not-corporate they are, and I'm pretty sure that the owner works the counter, which I think is awesome. Their subs are all so good, and their bread is some of my favorite. A whole sub is a good investment if you want leftovers for the next day - it works out to around $6-7 a meal (for me at least). They have a drink fridge. There's no seating for dine-in, but they do have benches to wait - although I always prefer to drop into another store nearby and come back in a few minutes to pick it up.
Note that as of October 2024, the only credit/debit card they accept is Visa. It gives an option to tip on the card, so you don't need cash for that. I encourage tipping here, because the kitchen is open and you can really tell that they're working hard at it.
Vegetarian options: I forget which sub it is, but they have a mushroom sub that is absolutely delicious - one of the best veggie subs I've ever had. I'm not sure if have any vegan cheese, but let's be honest - why would anyone even want vegan cheese?“
Customers` Favorites
“Absolutely the freshest ingredients and delicious tasting sub I have had and for 2 people, including 2 bags of chips and 1 drink, VERY inexpensive.
Vegetarian options: You create the sub.
Parking: Plenty of parking in a free parking lot.“
Customers` Favorites
“Good Customer service and very affordable food!“
Customers` Favorites
“Love the subs would highly recommend them!“
Customers` Favorites
“Had for first time .My job ordered from them Thursday. I had the tune sub. Amazing.will be back asap“
Customers` Favorites
“I'm new to the area and wanted pizza. But after reading all the bad reviews on most of the places here, I opted not to. I found Mr. Hero by accident. I'm glad I stopped. Their food is delicious. The man at the counter was very nice and polite. He was right when he said I would like it. Definitely will be back. ?“
Customers` Favorites
“I stopped by this past Tuesday, 3/5. The food was delicious and flavorful. I had the Italian sub and it was packed with fresh ingredients; not just bread. I was impressed with the two men working behind the counter. They were attentive, pleasant, were focused on their work, and checked up on me to see if everything was ok. It was more of a fine dining experience. The only thing missing were the white table linens.“
Customers` Favorites
“Got a medium corned beef and small onion rings. Menu says it comes with horseradish, doesn't say I have to pay.45¢ for less than a spoonful of horseradish, onion rings are 5. Paid over $22.00 for this and left a tip on top of that. Don't go out often and get food and I guess this is why. Extremely disappointed“
Customers` Favorites
“Very friendly and knowledgeable crew, they have a lot of patience and a good sense of humor.
Parking: Parking lot is free just a little small, not alot of room for maneuvering
Wheelchair accessibility: A wheelchair can get up on the walkway but there may be difficulty at the door it's not automatic“
Customers` Favorites
“I love the food here. It’s literally the taste I crave all the time while I’m pregnant. The waffle fries and Roman burger are my favorite. I dip my sandwich in the cheese and it’s just amazinggg. It’s kinda costly and I always debate whether I want this or Charley’s but they win most of the time!“
Customers` Favorites
“Great food, great customer service! ⭐⭐⭐⭐⭐“
Customers` Favorites
“Love Firehouse Subs!!!! Their subs and salads are the best!!!“
Customers` Favorites
“We arrived kinda late and the restaurant was nearly empty for whatever reason. But the staff was nice and made us some tasty subs. I knocked off subs stars for atmosphere because we just drove 11 hours and the music was a bit too loud for our tired ears. But would definitely come back. Thanks!“
Customers` Favorites
“Deb Taylor - I always love it when ppl like you start right off with "foreigners who barely know how to speak English", and your post is FULL of spelling and grammatical errors. Pot, meet kettle.“
Customers` Favorites
“Food is good. Service and atmosphere is great. Everyone in the staff are very welcoming. They all worked really well to provide a really good dining experience. Tables and facilities are clean. Feels more like a *mom & pop* shop rather than a chain restaurant. Much better than other Penn Stations around the Cleveland area.“
“I order out a lot, and they always get my order right!“
Customers` Favorites
“I ordered from Mr. Hero for the 1st time tonight. I when I got home I realized I didn’t have a second fry with my other meal. I gave them a call and they were very kind about giving me an extra fry. I soon realized that the fry was actually with the kids meal and that I had picked up an extra fries without needing them. Needless to say I feel dumb.The food was very good! I will definitely be ordering again“
Customers` Favorites
“Nice food come enjoy specially Roman burger so delicious and yummy“
Customers` Favorites
“I visit this location often
Today the cashier was very nice.
The sandwich maker?????
I was the only customer in the store.
My sandwich was full of lettuce and NOT the extra mayo I asked for🤨🤨😐
I will be checking my sandwich BEFORE I walk out from today forward
NOT feeling a terrible sandwich TODAY💯💯🥴😔“
Customers` Favorites
“There’s one gal that’s usually running the show here and she is amazing. My order is always perfect and it is so appreciated. Many places don’t care about quality anymore but I never worry about that when ordering from this subway. Thank you, I’ll be back <3“
Customers` Favorites
“So I ordered about 2 hours ago before coming back and my sandwich got made with the wrong topping. I'm not too mad about it because I love ordering from you guys and I also work at the Domino's in town so I understand things happen when you're busy. One thing that I wasn't happy with was watching a customer come in and pretty much flip out at the employees here for simply the way that they responded to her about her order. She simply couldn't understand things that can happen when businesses go through a lot of business in a short time span. The staff here is awesome and wonderful no matter what that lady says. There's a reason why I order from you guys almost every week.“
Customers` Favorites
“I picked up a philly cheese steak with mushrooms, onions and mayo with small fries yesterday. I ordered the multi grain bread. The sandwich was good but I think I would like it on white better. Love the fresh cut fries with vinegar and ketchup. They were quick to serve and pleasant.“
Customers` Favorites
“I placed an online order today and Subway didn't have the meatballs to complete my order. Instead of being lazy and cancelling my order, a young man called and advised me of the issue and gave me an option. EXCELLENT CUSTOMER SERVICE. When I got there, food was ready and packed. I've always liked this location. Everybody in there was on their job. Message to management: All workers that were in this Subway location at like 7:30 today (6/10/24) when I picked up my order deserve some type of accolade. Thank y'all for the GREAT customer service!“
Customers` Favorites
Customers` Favorites
“I ordered via uber eats and the food was SO GOOD! I got a turkey sandwich fully loaded with veggies, a cup of potato soup and a bag of chips. Side pickle as well. The soup was nice and hot when it arrived, so flavorful but not heavy at all! The sandwich was packed with veggies and the bread was super soft. I got wheat bread. The turkey was almost shredded which I liked too. The quality of the food was amazing, taste was off the charts and the price wasn’t too bad at all! I will be coming here again!“
Customers` Favorites
“Vegetarian options: Many salads and sandwiches without meat and happy to change up ingredients.
Parking: But lot behind with free parking for the first 30min.
Kid-friendliness: Super friendly staff and have sandwiches in small sizes with very few things on them for picky eaters.“
Customers` Favorites
“If you want a great sub sandwich or great pizza, this is the place to go. Located across from ald's and the fire station on Euclid Ave in Willoughby ohio. If you are from the area, you probably remember "what about Bob's. They had the best sub on the crusty bread. They still do. The only thing I found wrong is that I asked for no hot peppers and they put them on. This just a minor thing because their sub was awesome. It's a small business that could your help so stop by and enjoy their food.“
Customers` Favorites
“Best in the area fast always great clean restaurant“
Customers` Favorites
“Great Customer Service!!! Even offered to open Thanksgiving for a last second order!!!“
Customers` Favorites
Customers` Favorites
“Friendly staff, had lunch with a friend therefore we did dine in the restaurant inside environment was clean. Easy parking directly in front of the restaurant.My only complaint is the tv was on to view but had giant black dots on the screen which cause us to not to be able to view the show that was being displayed.“
Customers` Favorites
“I don’t know if this gentleman was the owner or the manager. But he walked right in the door. Took his coat off washed his hands. Got his gloves on and started to wait on the customers with the workers. Always great customer service at this location“
Customers` Favorites
Customers` Favorites
“Been eye balling this place for about a year. Finally stopped in w my wife. Manager was polite and engaging. Atmosphere was nice. Place was clean. Staff were cool. Food was great and was delivered to our table in about minutes. If it had 6 stars, I would have checked the box.“
Customers` Favorites
“Love this place. I haven't eaten here in a long time, and the food was exactly how it use to be. Hot, amazing burgers and subs. Appetizers and snacks as well. A must visit for the best subs and sandwiches in Northeast Ohio. I'm so glad you are still open after all these years. You made my day!!“
Customers` Favorites
“It is 6:14 p.m. to the evening cook when someone pays for a gyro they are looking forward to the sauce. I paid for extra sauce. It looks like you rubbed the sauce on the bread like. Instead of pouring the sauce on top of the sandwich. Minus the sauce everything else was excellent. Don't be scared to squeeze that cucumber bottle.“
Customers` Favorites
“Very good subs and very nice interior! The 50s theming inside is adorable.The employees are quick and very good listeners! Never waited longer than 10 minutes for a sub to be ready, even when busy.The menu is clear and easy to read and you have a variety of choices. And the subs themselves are delicious! Make sure to get a pickle spear.
Vegetarian options: Make-your-own sub available to create an entirely vegetarian/vegan sub. Salads too.“
“Service was very quick! I ordered online. Except, One of the handles broke on the VERY THIN CHEAP PAPER BAG, And, The Bag was torn. Who ever was responsible for All of THAT.... JUST LEFT IT THAT WAY AND SAT IT ON THE RACK FOR ORDER PICK UP!!??I had him Correct that, Of course. ?“
Customers` Favorites
“Food is ALWAYS ALWAYS ALWAYS on point from the Mista EEE-Roooooh! Love their food, and the service itself is not bad, just will always have to wait like 30 min because their food really is good...just make sure you order ahead so you aren't sitting and waiting for your food for a half hour. Only reason it didn't get 5*. I think the food is worth the wait myself, but I wish they would streamline the process so the food could be at least slightly faster than ordering food from a legit sit down restaurant.“
Customers` Favorites
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“It's fast food everyone's had the food. Let's talk about service and cleanings! Young lady taking our order was kind and professional she smiled the hole time and she was cleaning when not taking orders, nice she was on it! And she said see you tomorrow you never hear that! A nice place to grab some grub and watch the TV while eating.. I recommend! I don't do that often“