Tim Hortons in Burlington

“The Tim Hortons at Burloak is one of those places that makes you appreciate the consistency and friendliness the brand is known for. The baristas here are always pleasant and welcoming, no matter how busy it gets. They greet customers with genuine smiles and maintain a calm, professional attitude even during the morning rush. It is clear that they take pride in their work, and that shows in the quality of the beverages they prepare.

The drinks are consistently good. Whether it is a freshly brewed coffee, steeped tea, or a specialty latte, everything tastes balanced and well made. I particularly like how they always prepare tea and coffee fresh, rather than serving something that has been sitting out for too long. You can taste the difference, and I have never once felt unsatisfied with a drink here. It makes this location a reliable stop when you need a quick pick-me-up.

Weekends can be hectic, especially in the morning when people stop in after errands or on their way to work. The line sometimes stretches, but the service remains efficient. There is ample seating if you prefer to wait it out and enjoy your drink inside. The atmosphere is relaxed, and the interior is kept neat and tidy. The bathrooms are consistently clean, which adds to the overall comfort of the visit.

As for the food, my experience has been less impressive. The few times we tried the sandwiches or baked goods, they did not feel as fresh as the drinks. It was not terrible, but certainly below the standard set by their beverages. Because of that, I mostly stick to coffee and tea during our visits. Overall, this location is great for drinks, friendly service, and a comfortable break during a walk.“

“I stopped by Tim’s this afternoon, and it was such a great experience! The service was quick, and the place had a nice, welcoming vibe. Ethan was especially helpful — super friendly, attentive, and made sure everything was just right with my order. The coffee was fresh, and my food came out perfectly. It’s always nice to be served by someone who clearly cares about good service. Thanks, Ethan, for making my afternoon stop a pleasant one“

“I was treated with excellent professionalism, compassion and customer care by Harsh. He helped me in finding a valuable belonging I had lost at the Tims, and it is always a pleasure ordering when he is working. He appears to be an excellent addition to our favourite local Tim's!“

“The customer service that my mother received today was outstanding and beyond what most people do these days sadly. After my 88 year old Mom sat down for her daily coffee and Tim Bit (almost 20 years now) she got two coffees to go for myself and a friend. Since they had run out of trays, Teresa (Manager on duty) stepped up and carried the coffees to my Moms car for her since it was raining and icy. What a nice gesture and great way of taking ownership that they had ran out of trays. I have not seen this level of customer service in a LONG time. WAY to go Teresa!!! I say give the lady a raise!!!“

“I visited this newly opened Tim Hortons and was really impressed! The place looks clean, modern, and welcoming. The staff were friendly and did an amazing job even though they just opened. My coffee and food were fresh and made perfectly. It’s great to have a new spot like this nearby — I’ll definitely be coming here often. Wishing the whole team the best of success!“

“Just stopped in to use the washroom and grab a coffee. Normally we are all just using the drive thru. Well what a pleasant surprise coming inside was. Most Timmy's I go in nowadays is old dated dirty and run down. NOT THIS LOCATION. What a beautiful reno updated and modern and CLEAN. Happy I walked in.“

“This entire review is based on 2 people, I actually drive out of my way to goto the store, Jigna takes my order, and Oahn give me my coffee, both are so friendly and nice and there smile makes the start of my day better, great way to start the day!!“

“Such a nice little place, there are fast, the place looks clean and it has a little patio. Gas stations are usually out of everything and the coffee is never fresh. But I got an amazing experience. Definitely would be back.
Great job!!“

“Today, I visited the store for a coffee and sandwich, and I was truly impressed as my order was prepared correctly.
In the past, my experience with this location was not very positive, as I frequently received the wrong items. This often left me disappointed and even made me consider not returning.
However, in the last few days, I’ve noticed a clear improvement in the service. A new team member has joined—her name is Camal (apologies if I spelled it incorrectly)—and she has completely changed my experience with this store.
She always serves with a warm and genuine smile that can brighten anyone’s day. She takes my order carefully, prepares everything fresh, and ensures it is always correct.
Her soft-spoken and professional approach makes the service experience not only accurate but also very pleasant.
I am truly impressed with the level of care and dedication she shows to customers.
Thanks to her, my overall experience with this store has greatly improved, and I now look forward to my visits.
I highly recommend this location to everyone for both quality service and a positive customer experience. 😊“

“From my experiences, this is the best Tim Hortons location in terms of employees and service. This location has employees who are competent, friendly and accurate with orders and its rare to see these days at a Tim Hortons. No store is perfect but this team is consistently good.I've been to many locations all over the GTA over 3+ decades, namely in Burlington, and have seen a slow decline in customer service at locations everywhere but not at this location. This location has employees who know their job and do it.I have no friends or family at this location, just a shout out because I see the difference at this store compared to most others. Its good hiring with a great crew of employees.“

“i really love the vibes in here !! ... the staff & customers are always nice, i get breakfast in here sometimes & it comes out super quick!! & i really like the breakfast bacon sandwich with a hashbrown & coffee ! that's my order . :) thank you!“

“Love the staff and service at this Tim Hortons. They are always smiling; service is excellent and my orders are always accurate. I go through this drive through several times per week and prefer this location over any other in the city.
Highly recommend and always appreciate the smiles and great service“

“This location has always been our go-to location when the extended family wants to get together for an evening snack. Arch has done an incredible job with the renovations, it's modern with a classy touch of incredible service, perfect for our family!!“

“Hi I usually drive through this time hortons everyday and have been impressed about the services provided by the employees especially night staff who have been so kind and patient while taking orders with a smile on their face no matter how busy they are.I think this place is growing because of employees like them.My best wishes to this branch and employees who work hard and i wish them to keep growing.“

“Their service is really good, but got to say the mobile pick up takes much longer than the regular line, which they take into priority. Their coffee also tastes better than other locations.Update: lately their service is getting worst and worst! There's only one person taking the orders no matter how many people are waiting in line. And then you wait again just as long for your order. Horrible!“

“Level 9 Google Local Guide
43 million plus views

It’s a great little spot to grab a coffee or snack without even leaving the hospital. For a smaller Tim’s, it does the job , hot coffee and decent goodies considering the limited space. Sometimes you might not get the full selection like you would at a larger location, but it’s still Tim Hortons and it’s super convenient. The staff are friendly enough, and the place looks clean enough as well . convenient to have right inside the hospital.“

“I am leaving a review because I was moved by the kindness of the employee named Sam who works here. He is always friendly and does not hesitate to help customers with even the smallest requests. I want to come to Tim Hortons every day where Sam is.“

“I had a great experience at this Tim Hortons! The service was excellent, and Khushdil was especially friendly and professional. They were quick, polite, and made sure everything was perfect with my order. It’s always nice to see such great customer service — thank you, Khushdil!“

“Great location with easy access from the platforms and bus transfers area. They recently added lunch items as well and are trying to grow the menu to better service the customers. Line ups can be long but they do move them fairly quickly and it seems to be improving all the time. Management has recently changed and things seem better!“

“This is mainly for the particular staff members working when I visited today- I go 1 to 2x a day to other locations, never this one. I constantly need my particular beverage remade, or I am disappointed almost every time... not only was the service so fast (once the line moved) but likely the BEST decaf coffee with almond milk that I have had from the hundreds I have had...I complimented the gentleman who made it, seriously it was PERFECT. How he did it is how it was supposed to taste, and how quick and efficiently he moved was how a busy establishment should be from all staff, but common that is not the usual service at the other locations I visit. Just wanted to give credit where it is due, please keep up that good work, it was the first time I finished the whole beverage without adding something to it or getting it remade...thank you!

Side note: the wheelchair bathroom was quite a mess with things falling apart and the door didnt have a lock anywhere? It could use a deep clean. Unrelated to my words above!“

“Excellent service by Aeni!
Aeni was very friendly, polite, and professional. She took my order patiently, made sure everything was correct, and served with a warm smile. The service was quick and welcoming, which made my visit really pleasant. Employees like Aeni truly make a difference. Great job!

If you want it shorter, more professional, or more casual, tell me and I’ll adjust it 😊“

“My wife and I get our coffee here 5-6 days a week. Staff is always very courteous and friendly. Your regular day supervisor is one of the best. I see some people complain about the wait sometimes but that is not the fault of the staff. They always try their best to serve the customers.“

“The Hamilton Tim Hortons seems have the same items as any of those brands. However, the morning snack becomes a pleasant surprise of freshly baked soft and delicious food and prepared beverages. The young people who served us were polite and respectful, what else could you wish for?“

“Best Timmie’s ever for everything as, they have great baked items like donuts, cookies. They really have very neat and clean bagel bar which really encourages me to order breakfast from them. So, I just wanna say that I am in love with this Tim Hortons.“

“Aisha and the other girl have great customer services , I always drive thru to buy my
Morning treats and before I even say what I want they already know my order always smiling and greeting, I always go to this location cause if them . Good job !“

“This is hands down best Tim's in Burlington. I will purposely drive the long way to hit this location up. Staff is always so friendly and service is top shelf. They go above and beyond to engage and to ensure you're happy. While no one is perfect, this team always strives to ensure they do everything to make your order right! Keep up the great work.“