Tim Hortons in Burlington

“I was treated with excellent professionalism, compassion and customer care by Harsh. He helped me in finding a valuable belonging I had lost at the Tims, and it is always a pleasure ordering when he is working. He appears to be an excellent addition to our favourite local Tim's!“

“I’ve been noticing how Diya works, and she’s really impressive. No matter how busy or loud it gets, she stays composed and respectful. You don’t see that kind of consistency often. It’s clear she takes pride in her work. Just wanted to say it doesn’t go unnoticed.“

“This place is an absolute time warp. I love it. Drive all the way from Hamilton sometimes just to sit and have a coffee here. Such an old school gem of a Timmies. Honestly if you’re into the retro aesthetic, check this location out. Hopefully it stays this way forever.“

“The customer service here truly stands out. The staff, especially Louis and Sharmean, are absolutely invaluable and make each visit a pleasure. Even though we live in downtown Burlington, we find ourselves coming to this Tim Hortons every day—it feels like a second home to us.“

“Just stopped in to use the washroom and grab a coffee. Normally we are all just using the drive thru. Well what a pleasant surprise coming inside was. Most Timmy's I go in nowadays is old dated dirty and run down. NOT THIS LOCATION. What a beautiful reno updated and modern and CLEAN. Happy I walked in.“

“Such a nice little place, there are fast, the place looks clean and it has a little patio. Gas stations are usually out of everything and the coffee is never fresh. But I got an amazing experience. Definitely would be back.
Great job!!“

“I always enjoy visiting this Tim Hortons. The coffee is fresh, the food is served hot, and the staff is friendly and quick. It’s a perfect spot for a quick breakfast or coffee break. The store is clean and usually too crowded but still get fresh food. Love their farmer’s wrap and of course, Timbits! Highly recommend for a fast and satisfying bite.“

“From my experiences, this is the best Tim Hortons location in terms of employees and service. This location has employees who are competent, friendly and accurate with orders and its rare to see these days at a Tim Hortons. No store is perfect but this team is consistently good.I've been to many locations all over the GTA over 3+ decades, namely in Burlington, and have seen a slow decline in customer service at locations everywhere but not at this location. This location has employees who know their job and do it.I have no friends or family at this location, just a shout out because I see the difference at this store compared to most others. Its good hiring with a great crew of employees.“

“Hi I usually drive through this time hortons everyday and have been impressed about the services provided by the employees especially night staff who have been so kind and patient while taking orders with a smile on their face no matter how busy they are.I think this place is growing because of employees like them.My best wishes to this branch and employees who work hard and i wish them to keep growing.“

“A nice, clean, well organized Tim Hortons.
They have self-order machines which makes it super easy and quick to order and avoid any line up.
Staff are friendly, organized and quick to fulfill orders from dine-in and drive thru customers.

Parking: Free parking lot part of the shopping centre.

Kid-friendliness: Kids and family friendly.“

“Their service is really good, but got to say the mobile pick up takes much longer than the regular line, which they take into priority. Their coffee also tastes better than other locations.Update: lately their service is getting worst and worst! There's only one person taking the orders no matter how many people are waiting in line. And then you wait again just as long for your order. Horrible!“

“Today, I visited the store for a coffee and sandwich, and I was truly impressed as my order was prepared correctly.
In the past, my experience with this location was not very positive, as I frequently received the wrong items. This often left me disappointed and even made me consider not returning.
However, in the last few days, I’ve noticed a clear improvement in the service. A new team member has joined—her name is Camal (apologies if I spelled it incorrectly)—and she has completely changed my experience with this store.
She always serves with a warm and genuine smile that can brighten anyone’s day. She takes my order carefully, prepares everything fresh, and ensures it is always correct.
Her soft-spoken and professional approach makes the service experience not only accurate but also very pleasant.
I am truly impressed with the level of care and dedication she shows to customers.
Thanks to her, my overall experience with this store has greatly improved, and I now look forward to my visits.
I highly recommend this location to everyone for both quality service and a positive customer experience. 😊“

“My wife and I get our coffee here 5-6 days a week. Staff is always very courteous and friendly. Your regular day supervisor is one of the best. I see some people complain about the wait sometimes but that is not the fault of the staff. They always try their best to serve the customers.“

“I had an excellent experience at this Tim Hortons location. The service was fast, friendly, and welcoming. Special thanks to Prag and Rohit, who went above and beyond to make sure everything was perfect. They were courteous, attentive, and truly made my visit enjoyable. It’s rare to come across employees who care this much about customer satisfaction. Keep up the great work — I’ll definitely be coming back!“

“This is mainly for the particular staff members working when I visited today- I go 1 to 2x a day to other locations, never this one. I constantly need my particular beverage remade, or I am disappointed almost every time... not only was the service so fast (once the line moved) but likely the BEST decaf coffee with almond milk that I have had from the hundreds I have had...I complimented the gentleman who made it, seriously it was PERFECT. How he did it is how it was supposed to taste, and how quick and efficiently he moved was how a busy establishment should be from all staff, but common that is not the usual service at the other locations I visit. Just wanted to give credit where it is due, please keep up that good work, it was the first time I finished the whole beverage without adding something to it or getting it remade...thank you!

Side note: the wheelchair bathroom was quite a mess with things falling apart and the door didnt have a lock anywhere? It could use a deep clean. Unrelated to my words above!“

“This is one of my favorite Tim'sThe morning crew is amazing. Fast efficient service and amazing happy people.I am always greeted with a friendly smile and positivity that puts a smile on my face and makes me start my day on the right foot.I look forward to seeing the morning crew every day. They are the reason I go every morning.Thanks for being you!“

“I’ve always enjoyed Tim Hortons French Vanilla for its rich, creamy flavor, but lately the quality seems to have dropped. It now tastes more like hot water mixed with sweetener and a light aroma, rather than the smooth, indulgent drink it used to be. The sweetness is overpowering, while the creaminess and depth of vanilla flavour are missing.
A true French Vanilla should be silky, balanced, and comforting not overly sugary or watery. I believe Tim Hortons could improve this drink by bringing back its creamy texture, using a more authentic vanilla taste, and reducing the excessive sweetness. Many loyal customers remember when it felt like a warm, indulgent treat, and we’d love to see that quality return.“

“Level 9 Google Local Guide
43 million plus views

It’s a great little spot to grab a coffee or snack without even leaving the hospital. For a smaller Tim’s, it does the job , hot coffee and decent goodies considering the limited space. Sometimes you might not get the full selection like you would at a larger location, but it’s still Tim Hortons and it’s super convenient. The staff are friendly enough, and the place looks clean enough as well . convenient to have right inside the hospital.“

“The Hamilton Tim Hortons seems have the same items as any of those brands. However, the morning snack becomes a pleasant surprise of freshly baked soft and delicious food and prepared beverages. The young people who served us were polite and respectful, what else could you wish for?“

“Never had any issues with food or drink at this location. And I come here at all times of the day; even late night they make sure to make the freshest drinks and the customer service is always good!
I don't agree with a lot of other (discriminatory) comments in the reviews - because I have seen a lot of people come in and botch up their own orders or order and then not pay for the orders. The morning times are busy and drive through is full but my order has never been messed up.
I have never worked here (or will) but I just wanted to put in a positive review, to acknowledge the staff are really good at what they do.“

“Great team - especially Birshanna, David, and Samren - they make that particular location special. They create the atmosphere filled with natural kindness and care. I travel from Toronto every day, and those three people give me tremendous warm support every time I stop by - They make my day. Thank you very much. ...and your croissants are the best. I enjoy it every morning. Vera“

“We came here on Christmas Day around 11:40am, after driving everywhere for Tim’s for our long drive. The staff were so friendly, so kind, and made our food amazing. For it being Christmas they were so happy and not frustrated.

Great job Tim Hortons. I wish we had this kind of staff where we live.“

“This location is much improved. Orders are accurate and quick. Drive thru people are quick and very friendly. Especially our main man Inder. He is a tremendous asset and look forward to seeing him each morning. Always a smile and friendly “good morning”. Thanks from the guys at Paradigm.“

“This is an average timmies with decent food and service I’d give it a 3 star BUT when Simran is working it’s a 5 star timmies. She is efficient friendly and professional. If it were up to me I’d promote her to manager if she’s not already.“

“This was the most efficient Tim Hortons experience of my life. (11:30 am December 22nd) The young woman with brown hair that spoke to us at the drive through heard us so clearly, was so friendly had our food ready so fast and even marked my wrap as vegetarian so we wouldn’t get confused. Give her a promotion!“