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“I really appreciate the service here, the gentleman working the drive through today truly takes pride in his work and has great attitude, simply grateful. First time in a long time I come across people like that. God bless you! Life is good :)“
“I had a very pleasant experience at Jack In The Box. I am a frequent patron, and have to say, my experience this time might have been my very best experience ever! Jonathan F was very professional and extremely kind. I must admit I can be a picky customer and I’m sure that can become frustrating but Jonathan adhered to my requests and everything was perfect and he truly went above and beyond with his customer service. My daughter even said as we departed “wow, he was really nice Daddy” thanks to Jonathan, we will definitely be back and we hope and suggest your company trains all their employees to be as wonderful as this young man!“
“After a fun night of trunk or treating with the kiddos we stopped at this particular Jack in the box for some late night munchies. We were greeted upon entering by the cashier. I then made my way to the counter placed our order and had just began to fill our cups at the soda fountain station when our order # was called. I had my oldest help with the drinks and I brought our food to the table ( I was beyond amazed at how fresh and hot our food was ) bc like who likes cold tacos or fries?!“
“I love me some Jack in the Box especially the loaded breakfast and a #14 Spicy Chicken... But its also about your customer service too me and I dont care what area I'm in at night I will drive all the way to Pleasent Grove too go to this location the workers are great especially Sergio gone make it right everytime not just for me for everyone that have walked through the door or drive thru he running the show turning people frowns to a smile Great Manager Keep up the good work Sergio!“
“I've been going to this location for over 10 years and have nothing but good things to say. The service is awesome, staff is extremely friendly and it's always super clean. I normally come on Sundays with my partner in crime for brunch and she feels the same way. Keep up the good work 👍🏽👍🏽“
“The food was good, they didn't bother to call my name when my order was ready. But otherwise the service was okay. It was a mobile order for dine-in. Of course I got it in a bag. And not on a tray. And the soda fountain wasn't working or the ice machine?.“
“We went just the other night and spent almost $20 on one combo meal and some cheese fries. They had the nerve to charge $12 for a burger that was thrown together and had next to nothing on it. We get stuck eating here a lot because the hours are convenient for our late night schedules but we find ourselves eating here less and less for reasons like this one.“
“Really and I mean Really great service the staff were very kind and polite and good sense of humor 🤣🤣. And the food was good they got every thing right. The burgers were good and juicy and flavorful and the milkshake were Really good not too sweet and not too bland just perfect. And pretty good prices. I will definitely becoming back in the future. THIS IS WHY JACK IN THE BOXS IS BE THEN MCDONALD'S.“
“After I took a friend to DFW airport at 5 a.m. this morning, I did not want to drive all the back to my home in way south of Dallas because I had a business meeting to attend at 10 a m. in way north Dallas in Richardson.
The night before, I called all sorts of fast food restaurants in the area near my meeting venue looking for a place that had Wi-Fi so I could work on my computer for four hours before my meeting. Only What-a-burger answered their phone, and they told me that none of their restaurants have Wi-Fi for their customers. 😭 I called 6-7 Jack in the Box restaurants. Only ONE answered their phone, and that woman hung up as soon as I asked about Wi-Fi. I also wanted to know what exactly "open 24 hours" meant. Did that mean dine-in or only drive-through? I had to go blind. When I got there at 5:30 a.m. the front door was locked and would not open until 6 a.m. I knocked on the drive-through window while standing in front of the window. The manager looked at me from a distance and waved me off, pointing at his watch. 😭
At 6 a.m. I went in and asked about Wi-Fi. Yes, I could use it. Yes! 👍 But in the middle of my work, while eating a delicious sausage "sandwich" and drinking coffee I had purchased there, their Wi-Fi went down and never came back. 😭 I asked if they could restart their Wi-Fi hardware (in my previous life I did IT work in a library and did that periodically). They said, "No." 😭 Lastly, they had many wall plugs all through the restaurant--but ALL HAD PLATES COVERING THEM so there was no way to plug in and get power. This was done to prevent the homeless in their neighborhood from plugging in to charge phones. 😭😭
The food was delicious. The staff were extremely friendly and helpful.
Suggestions for Jack in the Box corporate:
1) Publish in the business overview result in a Google search:
1A) What "open 24 hours" means, and spell out when the front door opens.
1B) Do they have free Wi-Fi for customers?
1C) Tell prospective customers that there are or are not wall receptacles to plug into for power.
2) Provide a working phone number that WILL be answered by staff.
3) If the drive-through is really open 24-hours, don't have the manager look at his watch and wave the customer off.
It all sounds pretty critical. Sorry. I got my work done by switching to the tiny screen on my phone to look at large documents on the websites. Fortunately, the batteries in my phone and computer were fully charged. If the staff had been mean and unhelpful (fortunately, I was not homeless but looked professional and was well dressed and well-spoken), they would have gotten less than four stars in this review.“
“Had gone threw drive threw. Used a receipt to call and do the servay to get a free breakfast sandwich thing. Wasn't working for the first time but luckily the workers there helped and was able to get my free breakfast sandwich with purchase of one. So all worked out like normal. Staff was nice easy to deal with, problem was fixed fast and easy food was good. Will return.“
“The service is almost always great most or the people who work there are very helpful and willing to help me. If I ask for lots of hot sauce or any other sauces they almost always huck it up a few or the workers there go above and beyond making my experience so much better when they are there. Besides that food is good and always what you would expect from a jack in the box. Only thing the area dose have lots of homeless walking about.“
“I just want to say that I have a wonderful costumer service today and honestly made my morning . Sadly I didn’t catch the girls name who attended me in the window . But who ever she was I want to thank her for being kind . And everything I order was packed and well organized .Blond Hispanic lady in the window 03/16/2023 thank you !“
“This is a cute Jack In The Box. The inside is small like a child's toy Jack-N-The Box!
Mariana G. is especially nice and has a command over what she is doing. Leslie has taken my order before and she is also very nice.
I appreciate the coupons I receive in the mail from Jack In The Box. They help save money in this era of double digit inflation we are all living through.“
“Hi Guys! I don't say this very often, BUT every now and again you FIND a real diamond in the rough when it comes to a fast food restaurant. And this particular Jack N' the Box is it! Just something about it. For starters I've never been there and seen anyone working there under the age of 35. All responsible, hardworking adults that WILL NOT, it seems, serve you anything that they themselves wouldn't want to eat. So that's a plus in my book! Second, the food itself IS ALWAYS; hot, fresh, fast and made to order. Whatever you're looking for on your sammich they'll serve it up that way to you. And finally, they always have the nicest attitude and presentation that you'll ever want to encounter! I'm certain that there are other places like that in and around the DFW, BUT for mine and my family's hard-earned money this JNTB is money ? ? ? ? ? ? well spent. Come see um!! Drive-thru is open 24/7, 363 days a year!
Parking: This particular store is located near the point of an island/pensula situated between the large, lengthy roads/streets known as Forest and Skillman. Space at the point is tight and limited, but it's all worth the adventure to check out. Do be careful though; entering, exiting or going through the parking lot and space. P. S. If you elect to use their drive thru there be advised that it is very close and extremely tight to the building and property as this JNTB is sandwiched between a service station and tire shop and a car wash -- both locations are themselves extra busy as well! Navigate with caution.
Wheelchair accessibility: This is an ADA accessible and compliant location throughout with handicap parking and ramps near the main entrance.“
“I went through the Drive Thru and my order wasn’t quite right, so I had to walk inside to get it fixed. Honestly, mistakes don’t bother me—I know they happen. What matters to me is how a place handles it afterward.
When I explained the situation, the manager personally came to the counter. She was very apologetic, fixed the order right away, and made sure everything was correct before I left. That level of ownership and service stood out to me.
To me, that’s what builds trust in a restaurant—not perfection every time, but the willingness to acknowledge a mistake and quickly make it right. I truly appreciated their response, and I can vouch for that kind of service. Thank you for doing the right thing!
Follow @joeypauga on TT, FB, YT, IG, LinkedIN and X“
“I told my self I said self you've been coming here as well as nourishing this mom bod helps curb how anxiously the people iv influenced n a considerably generous shadow of a doubt and panic your little hearts out in the name of that singular individual afternoon 35th transaction to date (actually) allowing a fraction of the menu items sold in a single lunch rush that averages over 18.50 overcharged gougeburger and fries consumer cluelessly donated to the life-size surprise royal family leisure time uncle Tom in a sprin loaded box BOOOOOM b4 you know it Jack's back and your passed because your drinks all over the cathart FR dress shirt you got out for the woman you ended up marrying. I'm glad I met my husband JA. Buh bye. Enjoy your meal at always fresh and never frozen (hence forth the out rageioso price gouging)“
“jack in the Box offers a wide range of fast food options, from burgers and tacos to breakfast items and salads. The menu is diverse, making it a go-to spot for those who enjoy variety in their fast food choices. Known for its quirky marketing and unique menu items, Jack in the Box provides quick, reliable service at an affordable price.
While the food may not always be gourmet, it’s a solid option for a fast meal when you’re craving something quick and satisfying. The atmosphere is casual, and the drive-thru makes it convenient for anyone on the go.“
“jack in the box delivers a classic fast-food experience with a wide variety of menu options that cater to every craving. Known for its burgers, tacos, and breakfast items, this restaurant offers a satisfying meal whether you're in the mood for a hearty burger or a quick snack. The menu also features unique items like the famous Jack’s Spicy Chicken Sandwich and tasty sides like curly fries.“
Fast Food • $
“I went with my family one afternoon. Jeimy served me very kindly and very attentive. My order was two Jack's Spicy Chicken combo. I liked them a lot and from that day on they will be my favorite. My children ordered chicken nuggets with French fries. 100% recommended.“
“The service provided was excellent, as is usually the case. The newly introduced cremaccino was satisfactory, however, the chicken in the sandwich was unpleasantly chewy. Regrettably, this is not an isolated incident. Apart from this issue, I was thoroughly satisfied with the experience.“
“40 years ago I moved a few blocks from here. And I've lived all over town. However this location is good, right on Central Expressway. Jack in the Box has NEVER been my favorite fast food but they have a broad, varied menu which makes them a good place to land sometimes. But I can't write anything bad about them. I'm just not crazy about the food. However they have so much of it, it's worth stopping and experimenting.“
“i just left this location and i don’t know who was working drivethru it was a young man with glasses and his hair was a little long but he had the best customer service!!! 10/10 i laughed the entire time i waited for my food !! i was having a really bad night but he made my night a lot better he deserves a raise !!!!“
“So far my experience has been mixed about the place, I live around the area so trust me when I say this it can be a hit or miss. Depending on the time you go and to which employee your greeted by, you could have no problem at all or the complete opposite. 8/10 I have zero problem, food is just right my order is right, but sometimes Depending on the employee and how busy the drive through is, you might be kept standing. And I understand alot of the reviews, but at the end of the day it's a FAST- food place and over time the name doesn't imply to how fast food comes out anymore. Or the quality, ur buying food from a fast food place that keep in mind is busy so it ain't a restaurant. At night it can be a bother and around 12 can also be a pain. Anyways that's enough with my ranting
Dietary restrictions: They have a number 16 teriyaki bowl with egg roll and its pretty good.“
“Unfortunately, they've STOPPED selling the Boneless Parmesan cheese. 😕 I got hooked on them. But there was a very kind lady who allowed me to order nuggets and she placed the parmesan cheese on them just for me. She, really really made my DAY!!! KUDOS to her and she served me with the most beautiful attitude & smile.
Blessings...That's true customer service that is hard to find...Anywhere, nowadays...these kids are too privileged“
“So the young man with the glowing rouge irises, beautiful tattoos, and magnificent customer service absolutely made my day! He not only nailed my order, he did it with a superb sense of humor and friendliness. I'll absolutely be returning!!“
“Edit: did this location close permanently? There's dumpsters and an excavator. Edit: they have fixed the aforementioned problem of being closed all the time, and their quality of service has been back to top notch. Had an issue with my order today (it happens) and they were very good about resolving it. Always fast accurate and good, better than the other surrounding JIB restaurants too. It's been great having them nearby.“
“JONATHON/JONATHAN is the employee I would like to highlight. Jack in the box had closed their lobby the evening of May 28, earlier than posted for the following holiday, which I did not know because I am from Oklahoma visiting Dallas for my nephew's graduation. He was kind enough to let me inside to use the restroom, UNLIKE, the MCDONALD'S next door, who's door I was just at pleading for only the restroom.I am also a disabled military veteran, which I didn't even mention to this kind hearted sir. MCDONALD'S ain't care, on MEMORIAL WEEKEND, at that!“
“Very Fast And Friendly Service! I always order on mobile app and everything as ordered is always in my Jack In The Box Carry Out Bag. I Highly Recommend This Jack In The Box Location at 2727 W Wheatland Rd Dallas, TX 75237
Our Favorite Family Restaurant!
Thank you for your kindly service Jack In The Box!
Kid-friendliness: Very Kid Friendly!
Love the respect that Jack In The Box has for my children!
Wheelchair accessibility: Wheelchair Parking Available
Wheel Chair Accessibility Available“
“It was late, we were tired but starving, and it didn't take long the first time we went through drive-thru. However, we had to go back through the drive-thru.... which then took 10mins because we didn't get any of the sauces that we had requested.“
“We were starving, had a very busy strenuous day and it was late. We were going to go to the drive up at McDonald's, but the line was too long, but next door was Jack in the Box! There was no line. We ordered, got our food, parked in their parking lot and tore down! Bot was it delicious 😋. Once we ate, the three of us felt better, and drove home ready for shower and bed. THANKS JACK!!“
“This Jack in Box stands out against other Jack in the Boxes, other burger places and other fast food places. The manager here tries to get evert order right every time. On the rare occasions when it's not right, they fix it without a hassle. Cindy and I like almost everything they serve. I especially like the loaded mini tacos and the larger burgers. Cindy likes the sour dough Jack and the loaded fries.“
“Love some of their tasty burgers 🍔 and like their tacos 🌮 also like their prices, also love their curly fries 🍟 a,bit greasy but they a must in the order and their large selection of fountain ⛲ drinks which is manage by touchscreen, also love their sweet tea 🍵 although you always have to ask for it over the counter. Love that they always have napkins and and ketchup on deck, dislike the drive through location on this one though you have to be real careful upon the drive through and we'll the fence speaks for itself. The availability of 24/7 is great though for those who get out of work at late hours.“
“Starting a road trip and used the drive thru to quickly grab something to eat. There was no line to wait in and there was only a very brief wait while the food was prepared. The order was exactly as ordered. I haven't had their tacos in years. Ordered the Monster taco ( 2 for $3). No surprises. Tasted the same as always.“
“I don't usually get breakfast, but today I decided to eat there , the breakfast sandwich was good the coffee not to good ,not hot enough for my taste, and I understand that they will not brew a full pot of coffee, for just one complaint.. but other than that everything else was just fine“
“Hi, to everyone I hope you're having a wonderful weekend Sunday night since I'm still up I decided to let you know how my experience at Jack In The box. Sometimes I don't check my bag when I pull off in the Drive-Thru but anyway when I got home last night I was disappointed because my salad that I purchased the salad dressing wasn't in the bag but the one that I wanted they gave me another brand something that I can't eat because of my strict diet but anyway I put it in the refrigerator so when I go back I am going to go back in the Drive-Thru and tell them to give me my right salad dressing the one that I like it is something like vinaigrette it is very good and very low fat if you watching your figure like me this is one of my New Year resolutions. Awesome grilled chicken salad I love the lettuce it is so green and fresh you will be very satisfied check them out but please make sure that you try out the vinaigrette. The service was okay but she could have did better. Maybe I will go back in 2 weeks good night sleep tight and don't forget when you go into a drive through double check your bag..... Disappointed“
“Food is always hot and fresh. Great place to have lunch, breakfast or both as my family likes fries for breakfast or pancakes for lunch. Rebeca at drive thru was great today got my order correct and even gave me all my condiments. Don't know if that was her name sorry to give credit to some one else that is the name on my receipt but to who ever worked drive thru did a great job, Thank you!“
“I've been frequenting this particular location for quite a long time and not once has it disappointed me. The service is phenomenal, the food is great, the atmosphere is off the chain. Hats off to the people who work here, especially Geoffrey!“