Starbucks in Burnaby

“I visited this Starbucks location regularly for over a year, usually after my outdoor runs for a coffee.

Sara consistently treated me and other customers with professionalism, kindness, and positive energy. She was always attentive, greeted me by name whenever I walked in, and never seemed to lose her smile, even on days when I didn’t talk much or forgot to say hello back.

Beyond making great coffee, she created a welcoming atmosphere that made each visit enjoyable. Watching her work, I came to appreciate the beauty of hard work, consistency, and treating people well.

Thank you, Sara and other staff for making this location such a pleasant place to visit.“

“I want to give a special shoutout to Jean, Adriana, and all the baristas at this Starbucks location for their exceptional customer service!

I had made a mistake with my coffee order, and even though it was entirely my fault, they kindly offered to remake it without me even having to ask. I was having a really tough day, and that small but thoughtful gesture genuinely made my day.

It’s easy to overlook these little moments, but their kindness and thoughtfulness made such a difference. They went above and beyond, and I hope they know how much their gesture was appreciated. Starbucks is lucky to have team members like Jean and Adriana!“

“The staff here must be the best coffee shop team anywhere - always warm, friendly, gracious, polite, and professional, even when they're super-busy. A big 'thank you' to all of them for three years of great service. They're a valuable asset for the Starbucks company!“

“Signs inside are always fun and festive. Hard working employees who are very kind and considerate. Secret recipe drinks and lots of free sample days!

Vegetarian options: Roasted red pepper egg bites, spinach and feta egg wrap.

Dietary restrictions: Almond milk, Soy milk, Oat milk, Coconut milk

Kid-friendliness: Stickers for kids“

“Starbucks is starbucks. But the baristas that morning were Amy and Semone. They were lovely! The girls were very thoughtful and proactively catered to my food intolerance. They made sure to make the correct drinks. I would go back to Starbucks for them and baristas like them :)“

“Today at Starbucks inside Save-On-Foods, I saw something very touching.
An elderly lady in a wheelchair wanted to pay for her items, even though this counter is usually only for coffee. A staff member named Em was very kind and patient. He helped her pay for everything and even carefully put her items into her basket.
This was not part of his job, but he showed great kindness and respect. I was really moved by this moment.

Also, the coffee he made was great!

Thank you, Em, for your kindness. ⭐“

“Decent place, nearby and somewhat nice ambiance. Staff seems somewhat new (they turned over the previous, more experienced staff), and the music selections the last few visits really suck - too loud, and too heavy on the jazz-like, alternative style versions (too folksy), as though they are trying to prove how hip they are. Just make the music more basic, please, and a lower volume.“

“While there’s a lot to like about this Starbs, this morning they were pumping Toxic by Britney Spears and while I agree it’s a hot jam, 5am is not the time for Queen B. I used to take my book with me in the morning with the hope that I could do some reading, but sadly who’s ever choosing the music is still in clubbing mode from the night before on most mornings which doesn’t really set the mood. Missing the old jazz and indie playlists in general from Starbs which were incredibly curated and surprisingly erudite.“

“I’ve read some of the one star reviews and I don’t know what people expect the staff can do, Since Starbucks closed on the other side of Marine Way the one on Market crossing has been very busy, If customers don’t have time to wait do everyone a favour and make your coffee at home.

I’ve been going to Starbucks at Market Crossing for many years and it never disappoints, the drinks are great, Staff super friendly, there’s more food items to choose. The atmosphere is great, I definitely recommend it. Thank you to all that has been working there, keep up the good work. Merry Christmas!“

“I had the best experience there and my wife and I were helped by this really nice girl named alexis. I would love to leave a good tip but they unfortunately are not allowed to receive tips. Hope they change that soon, the team really deserves it ?“

“Popular Coffee fix. Many are addicted to Starbucks globally! Sugar , caffeine ☕️ java beverage. Located in Burnaby Metrotown. Pay attention to your sugar intake if you are diabetic or pre-diabetic. If you have long covid with brain fog issues, no caffeine after 5 pm. Try decaffeinated instead but be aware you are trading issues as decaffeinated has another issue. Look it up in your own internet search. Can be crazy busy!“

“Love starbucks but this location is very inconsistent. This may be due to the high volume of customers but order ahead at least 10 mins because it's typically very busy. Drinks are great though! Always get my go to Nitro which they do offer at this location which is a plus.“

“I stopped by the Starbucks at Solo District this morning and was greeted as soon as I walked in. I was still half asleep, but that little welcome made my morning. I could hear the team greeting other guests as they arrived, too. Service was prompt, my drink was great, and the cafe was clean and well kept. The team seemed to work really well together.“

“I had a great experience at Starbucks thanks to Heejo. Their service was excellent, and they showed impressive attention to detail with my order. Everything was prepared exactly as requested, and they made the whole interaction smooth and welcoming. It’s clear they genuinely care about customer experience. Thank you, Heejo, for going above and beyond!“

“Had a wonderful experience today! Arthur was so friendly and helpful!! He even offered to cut my coffee cake in half when I mentioned I was sharing it with a friend. Such a small, thoughtful gesture that made our visit extra special. Thank you, Arthur!!! Wishing you customers who are just as kind as you are!💫“

“This is the best Starbucks place on campus ( the one at univercity is so mid), they haven't messed up my order yet and I go frequently???. They can still make The ISOM with isent on the menu anymore ❤️?and they have good wood tables. The staff r always nice ??“

“I usually stop by Starbucks after shopping at Save on food nearby, and it’s become one of my go-to spots when I need a quick recharge.

What I like most here is how easy it is to customize your drink. This time I went for a custom iced espresso, and it turned out really good. The coffee was smooth, rich, and well-balanced, not too bitter or overwhelming. Starbucks is great when it comes to consistency — even with custom drinks, they usually get it right, which makes the experience reliable every time.

The space is comfortable and works well whether you just want a short break or need to sit for a bit longer. There’s a good mix of seating, lighting is nice, and the overall vibe is relaxed without being too quiet or too noisy.

Service is also solid. Staff are friendly, efficient, and handle custom orders without any issues. Even during busy hours, the wait time is reasonable.

Prices are a bit on the higher side, but you’re paying for convenience, consistency, and the overall experience. For me, it’s a dependable spot to grab a drink, reset during the day, and enjoy a quick break.“

“Saw a couple bad reviews on here and I don’t understand the hate. I live around the corner so I come here quite often to have a drink and work on my laptop. It’s quite a busy location on weekdays because of the university and regardless of that the staff is super friendly, helpful, and they go out of their way to help you.“