Starbucks in Burnaby

“This location is terrific! The staff are always so welcoming, cheerful and real! I’ve never had a bad experience here. I met Adrianna, the DM and had a lovely chat about the company, recent changes and familiar faces. I was impressed by her excellent Customer Service and felt heard when I shared with her an unexpected experience at another location and gave me confidence that it would be shared with the DM to address and improve on. Both Adrianna and Jean, the Store Manager have an awesome team and hold a positive experience for all customers as priority and clearly it reverberates through to the rest of the Team. Quick shout out to Sam and Neil who I miss seeing at Bentall but are surely bringing their amazingness to their new locations!!!“

“I used to come to this Starbucks every lunchtime until I left my previous company. Everyone was so nice and always made my drink perfectly. Especially Sara — she was so kind, remembered my usual order, and always prepared my drink just the way I liked it. I’m so sad that I don’t have the chance to visit this Starbucks anymore because I no longer work in this area. Thank you all again! -Amy-“

“Zekei was so helpful, I was unsure of what was on the new seasonal menu and he was really patient telling me what is around this fall/winter for drinks. He had great customer service skills and an overall friendly and positive demeanour :) thanks again and I hope I spelled your name right! Have a great rest of your year.“

“For a location so busy, they have never messed up with my drink. Its one of those American sitcom cafe “where everyone knows your name” hahha. I always go in at random times but the staff is always friendly and kind. The fact that they all know my name is crazy. There are alot of amazing partners like Savanah, Cheryl and many more. Shoutout to Megan for carrying such an incredible team and Abbi loves comin here. Cheers 🍻“

“Signs inside are always fun and festive. Hard working employees who are very kind and considerate. Secret recipe drinks and lots of free sample days!

Vegetarian options: Roasted red pepper egg bites, spinach and feta egg wrap.

Dietary restrictions: Almond milk, Soy milk, Oat milk, Coconut milk

Kid-friendliness: Stickers for kids“

“While there’s a lot to like about this Starbs, this morning they were pumping Toxic by Britney Spears and while I agree it’s a hot jam, 5am is not the time for Queen B. I used to take my book with me in the morning with the hope that I could do some reading, but sadly who’s ever choosing the music is still in clubbing mode from the night before on most mornings which doesn’t really set the mood. Missing the old jazz and indie playlists in general from Starbs which were incredibly curated and surprisingly erudite.“

“I love that this Starbucks is here and on the main level. The staff are super friendly and there are many seats to sit in. It's also close to the casino and hotel lobby fireplace. My favourite place to sit. And really nice that it's in such a wide open space. There are so many choices for food, drinks, and snacks, and the hours are great.“

“Walking into the Starbucks on Austin Avenue was a really pleasant experience. The moment I stepped through the doors, I was greeted by that familiar aroma of freshly brewed coffee, which instantly set the tone for a cozy break in my day. The atmosphere inside felt warm and inviting, with soft background music, the quiet hum of conversation, and the occasional sound of milk being steamed.
The staff were genuinely welcoming. My barista greeted me with a smile and took my order with patience, even though I asked for a couple of small customizations. It didn’t feel rushed or mechanical, but more personal, which makes a difference in a busy coffee shop. My caramel macchiato was made perfectly—rich, smooth, and at just the right temperature to sip and enjoy. I also grabbed a breakfast sandwich, which came out hot and fresh, a nice complement to the coffee.
What I really liked about this location is the seating area. There were plenty of spots to choose from, whether you want a quiet corner to read or a table to open your laptop. The tables were clean, and the overall layout made it easy to relax without feeling crowded. Watching people come and go while enjoying a cup of coffee gave me that sense of being in a little community hub, which is something I love about Starbucks.
If there’s one small challenge, it’s that parking around the area can sometimes be busy, but once you’re inside, you quickly forget about that.
Overall, the Austin Avenue Starbucks is a great mix of good coffee, friendly service, and a cozy atmosphere. It’s the kind of place where you can take a quick coffee to go or slow down for a while and really enjoy the moment.“

“⭐⭐⭐⭐⭐
More Than a Coffee Shop — A Place That Feels Like Home
There are countless Starbucks locations across this country, but this one is truly one of a kind.
My son visits here every Monday through Thursday, and from the very first day, the staff didn't just serve him coffee — they welcomed him like family. Each and every team member here has a warmth and genuineness that you simply cannot find anywhere else.
This place is special, not because of the drinks or the desserts, but because of the culture it carries — the sense of comfort, the healing atmosphere, and the quiet sense of belonging it gives to everyone who walks through its doors. For my son, and for so many others, this isn't just a café. It's a sanctuary.
What makes this location extraordinary isn't written in any company manual. It lives in the smiles of the staff, in the way they remember your name, in the way they make you feel seen and valued. That kind of warmth is rare — and it deserves to be celebrated.
To every single staff member here: from the bottom of my heart, and on behalf of my son — thank you. You may not realize the depth of the impact you have on people's lives, but please know that what you do here matters more than words can express.
This place is a gift. 🙏☕“

“I had the best experience there and my wife and I were helped by this really nice girl named alexis. I would love to leave a good tip but they unfortunately are not allowed to receive tips. Hope they change that soon, the team really deserves it ?“

“I’ve read some of the one star reviews and I don’t know what people expect the staff can do, Since Starbucks closed on the other side of Marine Way the one on Market crossing has been very busy, If customers don’t have time to wait do everyone a favour and make your coffee at home.

I’ve been going to Starbucks at Market Crossing for many years and it never disappoints, the drinks are great, Staff super friendly, there’s more food items to choose. The atmosphere is great, I definitely recommend it. Thank you to all that has been working there, keep up the good work. Merry Christmas!“

“Decent place, nearby and somewhat nice ambiance. Staff seems somewhat new (they turned over the previous, more experienced staff), and the music selections the last few visits really suck - too loud, and too heavy on the jazz-like, alternative style versions (too folksy), as though they are trying to prove how hip they are. Just make the music more basic, please, and a lower volume.“

“I don’t go to Starbucks very often, but last week I decided to go since I was at the mall and there weren’t many people in line. It was me and my girlfriend, and since we didn’t know much about the drinks, we asked the cashier for a recommendation. I don’t remember her name, but she had a Stitch character on her name tag. She was super friendly and patient, asking if we wanted something hot or cold, if we liked sweet drinks or not too sweet, and if we wanted something with coffee or something like tea or another option I can’t remember. Based on our answers, she suggested something she said was very popular there: an iced white mocha with extra chocolate and vanilla cream instead of whipped cream, and caramel on top. My girlfriend and I loved it, and we even ordered the same drink at another Starbucks this week.“

“This store was originally crowded, but it got busier after Gilmore closed. Of course, it takes a long time to get the coffee you ordered. If you don't like it, stop complaining and go to McCoffee or Tim Horton. Or there's a Soon coffee on 2nd floor, so please stop whining. Maybe you can blame on the manager who scheduled baristas.“

“I have been coming to this location for a week now and Danica always gives me the best service 😁.

She works so hard and I always get my drinks done in under a minute when it’s not as busy :) the writing on my cups makes it even better“

“This is the best Starbucks place on campus ( the one at univercity is so mid), they haven't messed up my order yet and I go frequently???. They can still make The ISOM with isent on the menu anymore ❤️?and they have good wood tables. The staff r always nice ??“

“Great experience at Starbucks today! The drinks were made perfectly, the flavours were balanced, and everything tasted fresh. The baristas were friendly and quick, and the service felt smooth even during a busy time. A reliable spot for good coffee and great service.“

“This place is awesome! Shout out to Arthur the guy is incredible! The rest of the staff is so friendly and it is far superior to any Starbucks you could walk into. It's frustrating that it doesn't have any chairs, but I'm usually only there for 5 minutes anyway“

“Always playing nice music base on their playlist. Love the manager for his positive attitude along with the workers for making the festive drinks from their recipe. Otherwise on Friday or the weekend, I’ll find everyone is always working hard when studying and catching up with people, since this is a great place because it’s not too crowded in a large area. Even the seats are evenly spaced with blinds to pull down, in case of the sun reflecting your own laptop screen, such a genius design!

Parking: Spreader around to other stores“