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“I’ve been going to that location quite often, and the staff, all the Punjabi girls, are really wonderful in their behavior and provide excellent service. So, mostly, Simran is extremely kind and treats everyone very well, and she cooperates with everyone.Thanku guys“
“This time hortons has the nicest young indian kids serving coffee and tea with a smile:
Despite all the racism these folks face these days, i appreciate their kindness and humble hospitality
Thanks for making my mornings better
You guys deserve the best of this world“
“Outstanding customer service provided by employee named kiran as she was quite professional yet friendly by approach. I love the vanilla oat latte it was made fabulous. Taste delicious and refreshingly as somehow earlier it was not that good.“
“I always have a great experience at this Tim Hortons, especially because of Sukh. She is always energetic, supportive, and welcoming every time I visit. She even remembers the items I usually order and reminds me if I forget—such amazing customer service! The service here is always fast and efficient.“
““I had a great experience at this Tim Hortons. Aman was very friendly, polite, and provided excellent customer service. She made my visit quick and pleasant — really appreciated the positive attitude and professionalism. Thank you, Aman!”“
“I had a great experience at Tim Hortons! The customer service was excellent — Jatinder was especially friendly and helpful. They made my order just the way I like it and greeted everyone with a warm smile. It’s always nice to see such positive energy. Thanks, Jatinder, for making my visit a pleasant one!“
“I go to this location 3-4 times a week and I always do a Mobile pick up order. Since I go there around the same time (Breakfast), it’s usually the same staff. They word hard and always get my order right with zero wait times.
Kamal is usually the person I see there who is always there working tirelessly and always with a smile!“
“Best experience I have every time I come here. This is the only location that sells chocolate toasted coconut donuts. The quality of food is great and feels like they serve food with care! Really appreciate all the hardworking staffs and the manager who runs the store. Will be back again :)“
“This branch of Tim Hortons never disappoints when it comes to coffee—smooth and consistently comforting. What truly made my visit special, though, was the exceptional service from Sunaina. She was incredibly kind, attentive, and helpful, and served with a genuine smile that instantly brightened my day.“
“I usually visit this Tim Hortons around 6:30 in the morning for coffee and breakfast, and I always have a great experience. The staff are friendly, but I especially want to mention Karamjit — she always prepares the breakfast perfectly and is very polite and professional. Her cheerful attitude really makes my mornings better! Great service and delicious food every time.“
“I’m a regular customer at the Main Street Tim Hortons and I gotta say, the place is always clean and the service is super fast, even during peak hours. The coffee is always hot, and the staff is extremely polite and nice to everyone. I highly recommend this Tim Hortons!“
“Tim Hortons is always my go-to spot for coffee and snacks. The service is usually fast and friendly, and the prices are affordable compared to other coffee shops. I especially enjoy their classic double-double and freshly baked donuts. It’s a great place for a quick breakfast or a casual hangout.“
“I’ve been visiting Tim Hortons almost every evening since last week. I usually buy cookies and a cold beverage. I’ve noticed that the two girls working there are always very polite and friendly with customers. The gurl named Arsh and her co-worker is very polite. But they talk and treat people is really nice. Because of their good service, I love coming this tim hortons every day.”“
“I recently visited Tim Hortons and had an amazing experience, thanks to Shreya. She greeted me with a very warm and beautiful smile, which instantly made my day better. Her friendly and polite attitude showed that she genuinely cares about the customers. She was quick, attentive, and handled everything professionally, making the service smooth and enjoyable.
It’s rare to see someone combine efficiency with such a pleasant personality, and Shreya truly stands out. Small things like her smile and positive energy make the whole experience more delightful. I left the store feeling happy and appreciated as a customer.
Tim Hortons should be proud to have employees like Shreya. She is not just skilled at her job, but also makes the atmosphere welcoming and cheerful. I highly recommend visiting and experiencing her excellent service—it’s a small moment, but it leaves a big impact.“
“Yesterday, I visited this Tim Hortons and had an amazing experience. The staff was very friendly, especially Anjna ma’am. She is extremely sweet, polite, and welcoming. Her positive nature truly made my visit special. Great customer service—keep up the wonderful work.“
“I had a great experience at Tim Hortons today. The coffee was fresh and perfectly brewed, and the food was hot, tasty, and exactly what I needed. What made the visit even better was the outstanding customer service I received .
SHUKHPREET was friendly, polite, and went above and beyond to make sure everything was perfect with my order. It’s rare to see such genuine care and professionalism — truly appreciated!
Thank you, Tim Hortons team, for consistently delivering great quality and warm service.“
“An oasis of familiarity in a sea of car dealerships and faceless office blocks. And earls, but I do repeat myself. Be prepared for such conveniences as chairs and washrooms! Avail yourself of their several power outlets for your hungry pocket appliances. And have an old fashioned plain for me.“
“It's a coffee shop in a city open to the public, people are going to be jerks and deface the bathrooms. I don't get some of these comments people make.
What I know is the staff were super nice and made my food quickly, and everything tasted like it was supposed to. Coming in from the US coffee prices are amazingly cheap here. Lots of space, a nice interior area and an outdoor space to sit, I'm not sure what more you could ask for.“
“Sandeep is very friendly, professional, and provides excellent customer service. She handles every order with care and a smile, making every visit a pleasant experience. Her hard work and positive attitude truly stand out—Tim Hortons is lucky to have her!“
“This is one of the only Tim Hortons. I will actually go to because I can honestly say they will not screw up my order in anyway shape or form. Yes, they do a lot of training of new employees which does bring down their speed at times but we should all have patience for those that are still learning, especially in a new environment as somebody who has had to be trained and not fully understand things immediately we should all have patience for those that are learning a new trade and a new field so unfair to say that the quality of the space or anything else is affected we all need to learn at some point Therefore we should all have patience for those that are learning so again this is the only location that I will actually spend my money at as they actually do their job, even if it takes a little longer for the new hires. The regular staff are absolutely amazing. They know how to get everything back on track when things start falling behind. I’ve watched it happen multiple times.“
“Tim Hortons is one of my favorite places for coffee and snacks. Their iced capp and original blend coffee taste amazing every time. I love their bagels, breakfast sandwiches, and especially the Timbits—perfect for sharing! The staff is friendly and the service is quick, even during busy hours.“
“I work night shifts and always order a medium black coffee. The staff here are exceptional, consistently showing remarkable courtesy and professionalism. In particular, Pardeep Sharma makes sure my coffee is always prepared just the way I like it. I noticed that this Tim Hortons gets pretty busy at night, yet Pardeep manages to handle it all on his own, working calmly and efficiently. It's surprising to see him manage everything solo when there should be at least three workers at the front. His ability to tackle each situation so adeptly truly impresses me.“
“I recently visited tim Hortons and was impressed with both the quality of food and the quick service. The coffee is always brewed to perfection, providing a great start to the day. Despite the busy atmosphere, the staff were incredibly quick and attentive, ensuring that orders were prepared and served properly. The friendly atmosphere of the employees added to the overall positive experience.“
“The place itself wasn’t bad, but the women’s restroom was closed. The staff told me to wait in line for the men’s restroom. I ended up waiting 45 minutes for someone to finish, but that person was actually taking a shower inside. In the end, they locked the door from the inside, and only then I was let into the women’s restroom. I really don’t understand why it was handled this way...“
“You might as well take a Dump in a cup and throw it against the wall. It would probably taste better. Tim Hortons has very friendly staff. But the food stinks and the coffee makes you have diarrhea. They keep pushing their Canada narrative. Well, I think they were bought off by justin trudeau.“
“I love this location. Every morning before heading to work, I order my coffee, and every day I am welcomed with a big smile and greeted by my name. I’m so sorry I don’t remember the gentleman’s name, but he is always so pleasant and cheerful. We need more people like him who truly understand what customer service is. Absolutely fabulous!“
“I want to leave a compliment for the manager (I think it is Cheryl) and the staff of this location. The manager is always kind and cheerful to customers and it seems to me that she makes an effort to help and motivate staff in a positive way. I come to this location occasionally (it is near my office). This is a high traffic location with a very diverse customer base. I avoid traditional "break" times when the line up can get quite long (but that is to be expected). The quality of the food/beverage is consistent - you are getting what you expect at this Tim's.“
“Tried tim hortons for many time but visited this place for first time and had a great experience by having their wonderful customer service and they also introduce us with their new drink which i had never tried
Really ! Appreciate it 😊“
“Simran is a STAR!! I walked a great distance to get a coffee from this location only to arrive just as she was closing up. She heard that I had walked a far distance and decided to stop cleaning up and to brew me a fresh coffee, even though everything had been cleaned and she was about to go home. She made my night and was so pleasant to talk to. I will always go out of my way to go to this location, from now on. Simran thank you so much for your kindness.“
“I come to the location at Granville Station frequently on my way to work, and am always immensely grateful for the speed and care that the employees here dedicate to each and every order. In particular, Drew, the cashier at my last visit, deserves a commendation. One of the customers just before me in line was incredibly rude to him, and he handled the interaction with the upmost grace and hospitality.“
“I’d like to give a big shout-out to Jean at this Tim Hortons location! Every time I come in, Jean is friendly, patient, and always delivers excellent service. It’s rare to find someone who consistently goes above and beyond, but Jean truly does. My order is always accurate, the service is quick, and Jean’s positive attitude makes the whole experience better.
Thank you, Jean, for your hard work and for making each visit enjoyable. Tim Hortons is lucky to have you!“
“I came here for quick coffee, the lady (Vinoja) who served me was very kind and she was working alone when I came across. She served the line up with great patience and kindness and best part is she kept serving area quiet clean. Highly recommended 😊“
“I really value this TimHortons location on Robson as they are conveniently open 24 hours. They maintain an inviting environment that is not as busy in comparison to similar establishments in the vicinity. Parminder went above and beyond with the customer service she offered. I strongly recommend this TimHortons.“
“They have 12 grains bagel my fav that's discontinued by many THs. Also they make my tea to the order unlike some other THs where I request honey in my tea but then barely taste any in it. Washroom is also well kept unlike others. Pretty satisfied with this Tim Hortins. Great work, keep it up guys👍 :)“
“I had ordered Slow-Cooked Chicken Habanero Loaded Bowl with Cheese for $10.49.
It’s simply awesome and delicious. The slow cooked chicken is a gem in itself clubbed with rice, veggies, spices and topped with cheese.
The quantity is good for a single person.
I would recommend the bowl instead of wrap as it’s full-filling and more tastier.“
“Second timis at the campus which usually has a huge line up. They used to serve only drinks and donuts but they now have sandwiches and burgers. The service is outstanding as per the huge line up . You can also bring your own mug for the coffee for discount. Iced capp is the most popular drink here. Boston cream and Canadian maple are one of my favourite donuts.“
“Very conveniently located at Burrard & W George. The place is clean. The server was very friendly, that's something I always look for. This is one of the few remaining places in downtown where you can still get freshly made meal under $10. I ordered a Becon Everything Flatbread Pizza. It was prepared fresh and hot and tasted good.“
“It's the most efficient Tim, hands down, and yet it's neglected. Its floor has been really dirty for about a year, and the last time I noticed foul smell. That is food safety concern too. Come on, guys, bleach is the cheapest thing in Canada, you should have deep cleaning every month at least. Four stars to the team, zero stars to the management :-p“
“The nicest TH I visited. It still has its typical fast food look but due to wall decorations and pictures it feels a bit more cozy.
Coffee and brownie ~ good as always!
Yesterday I wanted to support other local café.. I walked a few miles to get there but left unsatisfied. Coffee and cookie very average. Honestly nothing special to choose from. In Tims you at least know the quality you're getting and there's a variety of goods. Thanks!“
“The staff here are friendly and efficient. My only complaint would be for management, as this is a high traffic area with lots of workers and tourists, and not enough people working. (As someone who used to work at Tim Hortons, they needed at least another 50% more staff.)“
“The place is good, but there is limited space and a bit congested for the number of people served. The staff is very active which makes it better in comparison to other places at UBC. A good location which has a lot of open spots nearby! An expansion may likely improve the overall consumer experience.“
“Dear Manager,
I wanted to take a moment to give some well-deserved positive feedback about my recent visit to your Tim Hortons location 3463 dunbar street today.
First off, the team member “Simran Mann” who helped me with my drink was incredibly patient and knowledgeable when I asked for a customized cold beverage. I ordered an iced coffee with specific modifications—extra vanilla flavor shot, almond milk instead of regular, and light ice—and they got every detail perfect without any hesitation. It tasted exactly how I wanted, and it was made quickly even during a busy time. That level of attention to customization really made my day and shows great training and care for customers.
Then, for lunch, I tried the Cilantro Lime Chicken Loaded Bowl and it was outstanding! The fresh ingredients—crisp lettuce, cucumber, hearty grains, and that flavorful cilantro lime sauce—came together perfectly. The chicken was cooked just right: crispy on the outside, tender inside, and generously portioned. It felt like a fresh, satisfying, and surprisingly healthy option compared to typical fast-food meals. Everything was assembled neatly and tasted delicious from the first bite to the last.
Overall, the service was friendly, fast, and accurate, and the food quality was top-notch. Your team clearly takes pride in what they do, and it shows. This visit made me a repeat customer—I’ll definitely be back soon!
Thanks to you and your entire staff for the great experience. Keep up the fantastic work!“