4.2
Good
352 Reviews
73655 El Paseo, Palm Desert
Customers’ favorites
- Cinnamon Challah French Toast
- Chocolate Layer Cake
- Chicken Noodle Soup
- Asian Chicken Salad
“A take out order today had one "glitch," so I wondered if J's was slipping again. I called the restaurant and talked to the person who had sent the order out. She apologized and said there would be a credit on my next order either delivery or in the restaurant. But almost immediately, Jay, the owner, sent me an email apology increasing the credit (double the cost of the item) and saying he was sorry for the error and disappointing me. That prompt and responsive action on the part of the owner counts. Things go wrong with any restaurant or any business. I learned long ago as a customer - and as a consultant to the top execs at Fortune 500 companies - that the true measure of a company isn't how they act when things are going well (that's easy) but rather how they handle it when things go awry. Jay handled the minor mistake in my order with professionalism, responsiveness, promptness, and kindness. The order was on time, packaged perfectly, and the key thing, great food. As I said in the past, there was a period in which I saw some problems at J's, but for a while now, I have seen nothing but great food, good service, and attention to the customer. I hope others go to J's and find the same.”