Customers` Favorites
Customers` Favorites
“Visited from North Carolina in September and was completely blown away by how delicious the doughnuts here are. Best small business-made doughnuts I’ve ever had in my life, no exaggeration.“
Customers` Favorites
“Best bake shop in Massachusetts..“
Customers` Favorites
“I love the food at this place, it's so much better than that chain place. I don't drink coffee so I can't speak to that, but their iced tea and red bull drinks are great. And their waffle breakfast sandwiches are to die for. Service is a bit slow but worth it.“
Customers` Favorites
“Place was spotless. Drive up appeared to be busy from the inside but I could see the cars were moving along. I went inside so I didn't have to have my husband go thru the drive thru (he's not a coffee person) They were friendly and it only took about 2 mins to get my coffee. It's on a busy street, a corner and it was difficult to take a left out of the parking lot but I would definitely go again!“
Customers` Favorites
“Come here when Vinnie is working. Perfectly made every time with a smile. If he's not there it ruins my day lol“
Customers` Favorites
“Great friendly service. Bathroom so clean.... Very clean all around!!“
Customers` Favorites
“Place was spotless. Drive up appeared to be busy from the inside but I could see the cars were moving along. I went inside so I didn't have to have my husband go thru the drive thru (he's not a coffee person) They were friendly and it only took about 2 mins to get my coffee. It's on a busy street, a corner and it was difficult to take a left out of the parking lot but I would definitely go again!“
“Wonderful very friendly Very cool Ok clean“
Customers` Favorites
“Who ever the kid is that works mornings at the Enon Street location in Beverly is very rude. I came into the store this morning when they opened at 430am. He saw me walk in, paid no mind to me and went off to God knows where. I waited 5 mins thinking he'll be back, NOPE!!! I walked out. If your not a customer oriented person, THIS JOB ISNT FOR YOU!!“
Customers` Favorites
“Great customer service... Especially in the morning. The employee's are extremely friendly, helpful, and upbeat. You don't get that vibe like you're ruining their day by ordering a coffee like some other dunkin donuts I've been to. They keep the drive thru moving fast as well as the line inside.“
Customers` Favorites
“5 star for Dylan and Dylan only. Today the restaurant was filled with about 25 college students waiting for orders. Poor Dylan was the only employee working and was able to get orders out and maintain professionalism through such a difficult situation. Apparently his two other coworkers walked out leaving him on his own at one of the busiest times. Dylan deserves a raise. Not sure who the manager is but Dylan is a star and needs to be rewarded for his amazing work.“
Customers` Favorites
“I love Dunkin. I go there too much. Everywhere I go in Massachusetts there's a Dunkin donuts. Honestly the coffee and donuts are usually mediocre. But the sausage, egg, and cheese on an English muffin I get is pretty darn good. The edges are crispy and fatty on the sausage.“
Customers` Favorites
“Always awesome ice coffees an great service :-) DD's you ROCK!!! lol smores my favorite yummy..“
Customers` Favorites
“Ruby at our local Dunkin’ is absolutely wonderful! My husband has a very specific drink order that can be difficult to explain, but Ruby always recognizes us immediately and says, “I’ve got it!”as we start the order and she nails it every single time.
She is truly an asset to Dunkin’—always friendly, welcoming, and wearing a smile. Great customer service like hers makes all the difference, and we genuinely appreciate her kindness and attention to detail.
Thank you, Ruby, for always making our visits so enjoyable!“
Customers` Favorites
“I’m in this dunks almost every morning, and the manager is amazing, if I don’t order ahead online, I will walk in and she’s so sweet already knows my order, and lets me know when they will get my favorite double chocolate donut. She’s always got a smile on her face, and ignores the rude comments rude customers like to say when they’ve had a bad morning. Thank you!“
Customers` Favorites
“What a pleasure to order coffee via drive thru! The young lady who took our order, Malak, was super friendly and had such a pleasant happy voice! When we got to the pick up window, everyone there was smiling, cheerful and polite! Love the service with a cheerful attitude!“
Customers` Favorites
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“Just this morning I placed a mobile order at the Walnut location in South Hamilton because I frequently order from there, but I was actually in Manchester by the Sea at the time and accidentally did not switch the order to the correct store. Ooops 😬 This has never happened to me before, and I realized the mistake only when I arrived at the Manchester location.
The Manchester team was incredibly kind and immediately helped by comping my order (cappuccino and donut) by direction from management, which I didn’t expect and really truly appreciated.
The management team here is spectacular. We have known them for years and they go above and beyond: they keep the Dunkin store in Manchester-by-the-Sea running very smoothly even on the most crowded days and they are very customer focused. Of all the Dunkin’ Donuts I’ve ever been to this is really the nicest one in terms of freshness, quality, friendliness, location, management, and customer service. 🌟 🌟 🌟 🌟 🌟“