“They are super quick here especially if you order pick up, they'll have your order done in less than 5minutes although sometimes the workers can be a bit rude. I try to always order pickup and that way I don't have to deal with anyone.“
“(Translated by Google) The place is huge, a great experience because as soon as you wait in line you get to see the factory and the process. It's a lot of people but the line flows fast. You can buy souvenirs from the store too, and when you buy your Donuts they give you a little confectioner's hat. In this unit there is the version of a special 'big apple' Donut that only exists there costing 11 dollars.(Original)El lugar es enorme, una experiencia genial porque en cuanto haces la fila de espera consigues ver la fábrica y el proceso. Es mucha la gente pero la fila fluye rápido la. Puedes comprar souvenirs de la tienda también, y cuando compras tus Donuts te regalan un sombrerito de confeiteiro. En esta unidad existe la versión de un Donut especial 'big apple' que sólo existe allí costando 11 dólares.“
“Nice clean restaurant with friendly and welcoming staff. Asked them to make my milkshake the way I Love and enjoy it, and they did without any attitude or being rude. They had all ice cream flavors and seem to stay stocked up on one's I usually find are runout at other restaurants in the area. Small space with traffic at times and limited seating. Thank You for keeping your pace clean and having friendly and respectful staff. Will be back. Pics next time.“
“One of the better Dunkin' donuts the people are very kind to those like me with disabilities. No nasty attitude just good clean service. I'm giving them five stars because when I say good morning they actually say good morning back.“
“I've come to this location for YEARS. There has been a change in staff within the past month, and unfortunately the service has declined. I'm going to give 4 stars because I've come here with little to no issues over the years, I'm not going to let a month of poor service change my overall rating. If you order through the app, your items aren't ready when you go to pickup. They're burning the food/ overcooking. A few times the coffee has tasted off. Again, been ordering the same items for years so I know when something is off. They need a little more training, please provide. A loyal customer despite the recent issues.“
“Right across from 92y . Quick & easy . First time trying the strawberry passion fruit refresher drink & I love it . Nice window seating to people watch . Also baskin robin’s ice cream & ice cream cakes ready & available . Pleasant service as well .Wheelchair accessibility: Handicap button to the right of the door for easy opening & accessible ramp leads up to counter .“
“Honestly this is the best Dunkin in NYC. From the fresh sandwiches being made and the awesome workers been coming here over half a year. Met the manager once while he was making my food super chill guy and funny and the baristas Anika and Majid are great drink makers one time my drink tasted off and I wanted it sweeter they gave me a brand new drink that tasted great. So many great customer experiences I received from this store they’re pickup method is quick and easy say your name and order and your out the door. Every Dunkin should be like this!“
“My Autistic son is obsessed with Donuts and once he enters he wants to just skip and get his donut ... while my son was screaming the staff was so nice and helpful they try to calm him down and sing to him...Once it was our turn he received his Donut and he was so happy but they showed care and concern. No negative reaction as a parent you worry how others may view your child but they made me feel comfortable.. Thank You.“
“I absolutely adore this Dunkin’ location. They are working in such a small space, but I almost never have to wait a long time for my drink, and it’s ALWAYS delicious which can be a rarity for Dunkin’. I love these workers and think they deserve all the kudos in the world. Thanks for being awesome!!“
“The only Dunkin' close to me that has plenty of indoor seating. Service is fast and friendly. But if you're coming to Dunkin' Donuts for donuts, you're doing it wrong. They have free wi-fi and there's a LinkNYC connection right outside. They don't play music so it's a good quiet place to get some work done. Desperately needed since they closed my favorite Starbucks. Plus the coffee is cheaper. An all around win!“
“Clean and efficient. I place mobile orders here during the morning rush and I am able for the most part to get in and out without issues. There is a person specifically managing the order distributions which helps with the flow. When it gets really busy like on a Monday morning (attributed to some of their promos too like the free coffee offer with purchase), things can take be a bit of time within reason. Missing one star because customer service (which is beyond their control really due to language barriers which impact communication); overall well intentioned and pleasant interactions.“
“This 5 star rating goes to Mrs. Stephanie that works mornings here! She is so awesome and so sweet and makes the BEST frozen drinks. Granted the machine does the mixing but she rocks at it! Her customer service is top tier! You can tell she enjoys her work! Rather it’s busy are not she’s always smiling! Keep up the good work Stephanie! You ROCK!!“
“this Dunkin’ location closed and moved a few storefronts to a smaller space. it is new, clean, and very clean—no seating though. standard Dunkin menu. ordered a small Caramel Cold Brew and it hit the spot on a sweltering summer day. staff was fast and friendly—as most of the drinks seem to be on a tap system. all the positives said— Dunkin seems to be raising their prices to align with Starbucks and in NYC, its locations seem to close early.“
“I stop by this dunkin spot just about everyday going into work. There's a dunkin by my job on Jay Street, but they are Leah's out of something. So I come to this location and they aways have everything, the service is fast and friendly, hot and ready and I never have a negative thing to say about them. Aways in and out.“
“They are very fast BUT ... the guy thst's allowed to hang out in front, opening the door for customers is unnerving. During COVID 2020, he was there. I did slip him $ a few times. He now acts like this is his job. If I see him outside, I won't go in. Today, I placed an order for a neighbor by mobile & he was there. He is almost always there. He is never threatening or anything like that. I can understand the employees can't say anything because they might fear retaliation. I hoped that reporting it might be helpful.“
“The Dunkin was across the street from our hotel in Times Square and was a great way to start the morning as their food is priced the same as it is everywhere else in the US instead of being hiked up by $10 just because it is NY. You could get a breakfast sandwhich for $4-5. Everywhere else in NY you pay $10. And it was pretty good. We went there just about every morning to get our iced coffee and a bite.“
“When is my cheat day there is only one place I go to, DD, am a fat boy at heart jiiiiii, love the coconut ?? donuts, and the praline ice cream yummmmmmm, can't go on getting cravings jiiiiii. It's a good ? place to satisfy your fat boy self.....“
“I come here every single day usually I come at night but for three times between last week and this week I came in the morning. In the mornings they charged me extra for extra sweet coffee I do not mind this but in the afternoon they charge me $3.15 one day I asked the lady how come it was $3 and 45 cents and she gave me an attitude (which she had when she started) saying prices are going up I said between last night and today 35 cents? And anyway she rolled her eyes. Again I do not mind paying the extra money as I am getting extra syrup but I do not like the attitude of the people in the morning because the next time I go in there I did not get my coffee the way I liked it even though I asked for it to be extra sweet so I asked for more syrup well the girl that works their name Camilla sstarted telling all of her employees or co-workers as loud as she could so everybody can hear her she doesn't want to pay and she told at least three of her employees while I'm standing right there listening to her so anyway I rate this place four five stars at night time however in the morning this little girl Camilla carmilla is not a very nice person and that's my review“
“I can't say enough nice things About my morning crew here at this spot. The personal touch is nice, they're always on point, so much so that if one day they were to not be on point I would not care how could I when the service is always so amazing! Excellent asset to the community here!“
“I had the pumpkin spice doughnut and small coffee, cream and sugar. They always get the ratio just the way I like it.The attendant did an exceptional job keeping the place tidy and clean. He may have been the manager. I'm not sure. I wish I had gotten his name. I enjoyed the Astoria seen.“
“Went into DD, ordered the 2pc biscuit bite and Bagel twist w/cheese. Which I found very tasty. Ordered me orange juice. Drank my OJ which was nice and cold. The staff was cordial and I didn't have to wait long for items ordered.Wheelchair accessibility: I saw a ramp that would have been used if someone was in a wheelchair. That location is accessible for wheel chair customers.“
“This is one of my favorite Dunkin Donuts. The staff is very friendly. They try to remember your favorite order and are always trying their best.Sometimes they have trouble with the App, but that's every Dunkin, idk why.This is a great place to go if you want a quick meal, give these people a tip, they work hard and have to deal with aggressive pan handlers every day.“
“I recently had breakfast there and tried the bagel bacon egg sandwich and a black coffee. The sandwich was delicious! The bagel was fresh and soft, the bacon was crispy, and the egg was cooked perfectly. The coffee was also great, it was strong and flavorful. I would definitely recommend this Dunkin to anyone looking for a quick and delicious breakfast.“
“Dunkin’ with a Baskin-Robbins ice cream bar planted in Stuy Town on First Avenue. there’s some seating in the front of the store. pretty clean and well-maintained Dunkin’. there’s a fridge with ice cream cakes and pints of ice cream. grabbed a Pumpkin Spice Latte that was a promo item. it was well made and all, but definitely not my kind of coffee drink bc of my own preferences not bc it was made badly or anything. service was fast and friendly.“
“I’ve been visiting this Dunkin every week for the past month and I can comfortably say this is the best and most consistent service I have received at this location.The lady that works there is so cheerful and she remembers my order, very polite as well. Keep up the good work!The interior is clean, I just wish they would update the store a little. It’s never too busy which is a plus.“
“Went there after buying cat food at Target for my little guys. ? I asked for a large Dunkin Donuts Pumpkin Spice Latte. The cashier was respectful, & the guy who made the drink did a very good job. I love the seasonal drink's.Went another time to get the Peppermint Mocha Latte, & the female employee there who was probably in her late 20's had a snotty attitude. I came in polite as ever, & she looked like she hated that job. I said hello, how are you? The response I got from her was what do you want? Either way I gave her a nice tip, & on the way out I said have a wonderful holiday. Of course no response. Not that I honestly was expecting one. She over charged me as well. Ugh..The other employee's there have always been nice. This one today needs to learn how to act properly. Respectfulness is always needed. ?“
“Great spot in Times Square area for fresh tasting Green tea! Not watered down or foamy, that i have purchased from other dunkin spots in same area! Staff members are polite and also make great bacon egg and cheese wraps. Fresh food and freshly made beverages for you.“
“I had been taking care of my mom in the nearest hospital for a week . This had been my go to coffee place .The food is fresh & they never made a mistake with my order .The customer service could be better , All the people working there are nice & helpful tho.“
“The staff is really nice -- none of the other Dunkin staff ever asked me if I needed add-ons to my order but he did very nicely. When I received my order, it was the best turkey sausage sandwich I had, and it came with additional ketchup packs. Now I know where's the best Dunkin in the city.“
“Whenever I go to NYC to go see my family I go to the same Dunkin. I've always received great service and delicious coffee. I order the same thing every time I go. I order a large iced mocha latte swirl with whip cream and extra drizzle and it never disappoints.“
“The staff here are good people & they all work very hard to make customers happy & satisfied every day. When it comes to ordering, they are very helpful and reliable with any questions you might have with the mobile app or even just being curious on what deals are going on. This is the Dunkin Donuts where you are going to get your food fresh and drinks made awesome! and better than what the company advertises and yes sometimes it may be chaotic/hectic but that’s because they’re backed up by online orders and at the same time trying to make the order correct and as a good Person/Individual/Customer I am, I appreciate that they care enough to make it right. One customer to another please understand that these are REAL PEOPLE and deserve the same respect they give you and that they do make your food and beverage ? but other than that this is the Dunkin Donuts you want to make your personal “go to” because all I got to say is that other Dunkin’s are not as unique as this one great group of people working as one ☝? it’s always a good vibe.Wheelchair accessibility: It is easy to get in and out of the restaurant and the staff here are understanding and helpful to help hold the door for people in need of assistance! 10/10“
“Very busy. Ordered my drink but didn't get any option to have my drink without cream. Spoiled my drink unfortunately. I would go back again and instead of assuming i world be given options, I'll ask for what I want.Pink donut was delicious.“
“This is the best Dunkin donuts in the world I went in there very tired very exhausted did not want to walk there but I ordered my food and the guys were the overnight staff so kind they went and maybe a medium chai latte and they put espresso with it and that's my secret way how I love my job they wanted it was awesome they made me my sandwiches on quickly and they're delicious and so so grateful thank you this is the best Dunkin donuts in the world until the overnight crew thank you and afternoon crew love y'all too thank you“
“I was never really a big fan of dunkin's coffee until I had it infused with French vanilla and two sugars. Made a huge difference for me. For the donuts and iced pumpkin spice lattes those are the bomb.Until yesterday I discovered that Dunkin has a great mint tea so delicious did the job on that cold Tuesday night..If you're a t fan try it..“
“This location is small but relatively efficient. Submitted a mobile order and my pancake wake-up wrap was ready fast... almost too fast. It was a bit crumpled but tasted as it should. Definitely still a step down from a McGriddle though. Will stick to ordering coffee/donuts from here lest my next breakfast sandwich be smushed again.“
“This location in particular is at the top of my list in terms of customer service. Everyone behind the desk is as kind as the next and I can tell they have a good time working together, which in return makes visiting there the highlight of my morning. Cheers to this dunkin squad.“
“This DD is extremely difficult to control. While i was getting my coffee, a homeless person tried to steal something. The employees are doing a great job at being very aware of what every person in the store is doing, while working fast and efficient.“
“This is the best Dunkin Donuts I've ever been to. They're always fast and efficient and always get my mobile order perfect. Other locations around the area aren't as good as this one. Thanks to all the employees for being awesome!“
“The munchkins at Dunkin' Donuts are consistently delicious, with a wide variety of flavors to choose from. They strike a balance between fluffy and flavorful, making each bite a delightful experience. The classic glazed is a timeless favorite, while their specialty options add a creative twist. The only downside might be that it's hard to resist trying more than one! Thank you to the service there, he put an extra big smile on my face for his serving. Was having a bit of an odd Friday night, and the small gesture certainly put a surprising smile on my face. Thank you for making my Friday better.“
“Honestly? It's.. Alright. It's not a particularly "oh my god best day ever!" Experience. It's.. just a Dunkin Donuts. I like it but I don't recommend D'D if you're gonna make large orders. Not alot of seating either. Coffee is good though.“
“On our donut route ? we wanted to try this franchise that is also in Spain ??We ordered the "strawberry? frosted with sprinkles" Donuts ? because we saw ? that it had the staff fav badge ?The flavor of the frosting didn't taste like strawberry to us , it was more like pink panther scones or strawberry bubblegum.We also noticed that the dough was a bit hard?, not as fluffy as the other donut places we tried. We went first thing in the morning, it could be a donut from the day before??♀️It's okay that they tell you more calories ?️♀️ that each donut has?We thought that in Spain ?? we have more different flavors. In this place there were only 4/5 different ones, in Spain we have Oreo, KitKat, more filling flavors...? As for the local, it's pretty small. There is practically no one to eat inside?. The normal thing is to take it and take it with you?“
“Coming here almost everyday and get The sesame bagel with cream cheese and jelly is an absolute delight! The double toasting brings out the perfect level of crispiness, making it a delightful texture to bite into. The combination of the creamy cream cheese and the sweet, fruity jelly on top creates a burst of flavors in every mouthful. This unique blend of ingredients makes it a truly enjoyable treat for any time of the day. I highly recommend giving it a try – it's always on point and never fails highly recommended“
“This nice DD location near Central Park and 110th Street appeared to my snack craving after coffee elsewhere. It's a busy location on a Saturday morning so be patient. There's lots of windows in the building giving the space a bright modern appeal. I had a pleasant experience. If you like DD as I do stop here and go to the park with your donuts!“
“Nice to have a Dunkin walking distance of the office. Although it is a small location and the line can be long, definitely worth ordering off the app so you can easily enter the place and pick up. I know a lot of people mention they can order the same thing every time and it will always taste different, but I've never had happen at this one.“
Coffee Shops • $
“I've been passing by and occassionally using this location on and off for twenty years now. I like how lightning fast the service is and how organized the online order pick-up system/area is. There are many good deals on the app. I still don't understand why corporate discontinued the Coffee Coolata®, but the frozen coffee I've been enjoying all summer does the same trick. If they wanted to make it stronger with "a more energizing, authentic coffee experience," that's cool and all, but there was no need to drop the name, which is still live on the federal register, going stong since 1993.“
“I work for my dad, and I'm pretty sure I should be getting paid over time for the amount of times he has me go out to get him coffee from this location. That must say something about how delicious it is. Great service too. The ladies are always so pleasant.“
“How can you make coffee so good for consecutive weeks and months. I come to this Dunkin Donuts almost everyday but they make my coffee the way I want. Customer service is awesome. Even if it’s busy they are really fast to get your coffee right away. Big up to Fatema and her team. She’s awesome. Nothing feels better when you have a cup of coffee…..made in the away you want it. ?“
“Someone pooped outside, came in and took a bunch of napkins and the smell still hasn’t left me. Then a woman fell over the counter because she was super tweaking.Other than that, great service! Great coffee, clean facility and nice employees“
“This was a big DD site for just Dunkin, usually it shares site with Baskin Robbins but it was just donut shop. Clean, service was ow and overwhelming for staff. It's morning and yes you will have influx of people but it's what we sign up to do daily. I ordered new loaded hash browns- love it but no fork enclosed. I had to eat man style ( with my hands?! Shouldn't it been included) in a bowl. Coffee delicious loving the holiday flavors!!!Vegetarian options: Their are definitely options for vegan eaters for me I can do with out meat...so I like that you can order meatless items and very delicious indeed!“