Tim Hortons in Etobicoke

“One for the best Tim branch ! I have been stopping by Tim Hortons for tea every day and I couldn’t be happier with the experience. The tea is consistently warm and brewed just right. The staff greet me with a genuine smile specially Jass, remember my usual order and make sure I am taken care of without making me feel like a bother. It’s good to see a team that treats with familiarity and respect, while being friendly and professional at the same time“

“Service is tiptop! I love going to this Location. They are very friendly, polite and quick. I buy my breakfast every single day. Their warm welcome and kindness is the reason why I kept going back. Michelle is the best. The team?! I love em all. They are just the best .“

“just remember trying tims yesterday at this location for the first time and we're so happy abt the service and the food..—Ken (not sure abt the name) is such an amazing staff, she's so lovely and we're amazed how she took orders on the speaker while processing payment on window pick up at the same time..

My friend wants to talk to her more but the drive thru lineup is terrible and other staff went after her and gave our orders😅, maybe she shied away from us haha we're sorry about that-probably will be back on this place!!
Highly recommended!!“

“The staff here were very welcoming and kind. I ordered a breakfast item after the usual breakfast hours, and they still made it for me. Later, I accidentally dropped my coffee while taking some tissues, and they immediately offered me another one without any fuss. Excellent service and great attitude“

“Raghav at Tim Hortons is an absolute legend! He’s always kind, super friendly, and hands down makes the BEST Iced Capps you’ll ever taste—creamy, smooth, and on point every time. It’s clear he takes pride in what he does, and it shows in the quality and care he puts into every drink.“

“I just want to say I really appreciate the way you served me KARM. It wasn’t only about the food—it was the kindness and warmth you added that made the experience special. Your smile and the way you treated me with genuine care made me feel truly welcome, not just like any other customer. You clearly put heart into your work, and it honestly made my day so much brighter. Thank you“

“The Tim Hortons franchise at 4869 dundas street west is a consistent fast-food stop,
Serving reliable coffee and quick, familiar fare. Nour was efficient, friendly, and top-notch,
Making the usual Tims breakfast run a genuinely pleasant affair.“

“While working in the mall, I sometimes attend to customers and then return after 30-40 minutes. The staff there is incredibly friendly they even brew me a fresh cup of coffee and warm up my food in the microwave. Their kindness and attentiveness always make me feel appreciated and valued. It’s a small gesture, but it adds a lot of comfort to my day.“

“This location the workers are really direct and efficient with the orders. I want to thank H.Patel for her kindness, and serving me with grace. I would say give this Tim hortons a try, but also be patient because it could get packed due to the amount of people who show up.“

“I just wanted to give a thumbs up 👍 to Arnel. Gurleen, April and Ralph for their exceptional service as Tim Hortons Team Members. They are always helpful and friendly, and go beyond to customize any orders as requested. They are much appreciated. Thank you.“

“This location has a great team of staff working in the morning rush and are definitely friendly and personable.
For negative comments please read the following
1. Cookie issues, menu issues, It’s called advertising, not a photoshoot for your plate. Menus are meant to show an idea of the item, not serve it like a magazine cover—expecting exact replicas is just unrealistic 🙄
2. Drive-thru can be slow at times, not the store’s fault—big orders should be picked up inside as a courtesy to others
3. Not every employee will act overly cheerful—constant overjoy isn’t natural, and the forced fakeness often seen in parts of the American continent isn’t everywhere outside of here.“

“I visit this Tim Hortons just about every business day, and I genuinely cannot say enough good things about it. The entire team deserves a huge compliment for the consistency, kindness, and care they show.

The staff are always welcoming, friendly, and professional. They remember customers, they remember orders, and they make every interaction feel personal. I regularly place fairly large orders for my team of fifteen people, and they never make it feel like an issue. They always prepare everything quickly, accurately, and with the same positive attitude they show to every customer. No, this review isn’t bot written, I just truly feel they earned this level of appreciation.

The service is fast, reliable, and always done with a smile. My orders come out exactly the way they should. The store is consistently clean and well kept, and you can tell the staff take real pride in their work.

This location sets such a high standard and the team absolutely deserves five stars.“

“I didn’t think there was a Tim hortons with good service that existed. Found one, finally!, It’s at Bloor and Royal York! Great spot to grab tim bits or coffee ☕️ before your workout at Kingsway boxing club and big bang Muay Thai 🥊🥊across the street 😊“

“I love this Tim Hortons so much the workers are so nice and very welcoming it's such a great community they remember you by your order which is actually so funny because it scared me the first time when I came up through the drive-thru and they were like oh here's your food before I could even say it I truly love the community they're the growing here it's such a great place I've studied here a few times and they always make sure that you're comfortable and well satisfied they have a bathroom here it's always so clean and tidy the community there teaching to these people truly show the great Canadian spirits and I love all the positive that they show to brighten our world“

“I’m Tanveer Kaur and visited Tim Hortons today where Shivani Bansal served me. I ordered a coffee and a cookie but was a bit confused about using my Tim Points and which drink to choose. I'm a coffee lover and wanted something dark, so she recommended the Dark Roast and even suggested adding an espresso shot for a stronger taste.

She was incredibly polite and took the time to explain how the Tim Rewards app works and even guided me to use tap & pay for easier transactions. I appreciated her helpful attitude so much that after enjoying my drink, I went back and ordered another one to take home for my friend. Great service!“

“I stop at this location almost everyday before heading to work and the staff there is always so friendly. NISHA is my favorite, always customer focused, friendly and very polite. She deserves a raise. Always has my coffee ready and remembers what I order.“

“Great service and friendly staff every time I visit! The team at this Tim Hortons location is always quick, professional, and makes sure my order is just right. Shoutout to the hardworking staff — you guys make the best Caramel Ice Capp so good!“

“Hi there, first of all i would like to mention that all the workers there provide good quality of service however i would like to mention someone special who usually work there her name starts with “K” i am not going to reveal it i just love her vibe the way she smiles usually give me goosebumps i like her alot i want to be your friend . Can we!?“

“Excellent customer service. Anytime you see Avani and Jared you will get top notch service. Polite and genuinely friendly. Always a positive start to my day with their smiles and energy!!! AND!! My order is ALWAYS correct here, thank you guys!!!“

“The coffee was fresh and hot, exactly how I like it, and my breakfast sandwich was made perfectly. The staff were friendly, welcoming, and worked quickly even though it was a busy morning. The seating area was clean and comfortable, making it a nice spot to relax for a few minutes before heading to work. I’ll definitely be coming back to this location whenever I’m in the area!“

“Amrit has always been the bright spot in this Tim’s. Always smiling and welcoming. She kept reminding me to register my points. She would remind every time until I did and then made sure I used the points too. 5 star employee. Good find Tim’s. This Tim’s has always been great. 👍🏽“

“Just a regular Tim Horton. New staff is efficient.

Vegetarian options: If you're not sure just ask.

They will omit things if you ask them, such as "BELT (bacon, egg, lettuce, tomato), gold the bacon."

Kid-friendliness: Yes. I have seen kids here and have taken my kids.

Wheelchair accessibility: Yes, but...“

“I LOVE the icedcap here!!! The employees are nice especially the lady that was on the cash register ( forgot to get her name but she might be African) it shows that she has been trained for her job she is really nice to customers exceptional service“

“It's a very busy restaurant, but the food is fresh, the service is friendly and professional and most importantly the service is fast. If the line up is very long, someone comes out with little treats for people to tie them over until turn comes, which isn't very long nevertheless“

“️ ️ ️ ️ ️

I have been coming to this Tim Hortons for over 10 years and know the team well. I can honestly say, this is one of the best locations I’ve experienced—better than any other Tim Hortons I’ve visited. The atmosphere is welcoming, and the service is consistently excellent.

The manager, Angus, is truly amazing—welcoming, friendly, and genuinely attentive to every customer. She’s quick and efficient, often watching over the line for pickup to ensure everything runs smoothly. Her warm smile and excellent customer service make me feel right at home every time I walk in. The place is always clean and comfortable, creating a cozy atmosphere that I look forward to.

Emee, the supervisor, is also fantastic—friendly, professional, and always ready to help. The entire team works so well together, making this my second home. I highly recommend this location to anyone looking for great coffee and exceptional service!
Tim Horton's located 3300 Bloor Street west unit 102 Bloor Islington Place“

“I visit this Tim Hortons every single morning to grab my first coffee of the day, and the service is always top-notch! The team here is amazing — especially the guy on the morning shift who wears glasses (looks around 26–27). He’s always friendly, quick, and professional . Always get what i want! Fantastic job, bro! You make my mornings better — keep it up!“

“The team at Tim Hortons is always hardworking, friendly, and welcoming. They handle busy times with a smile and make sure every customer feels valued. The employees are quick, professional, and go above and beyond to give great service. Their teamwork and positive attitude make the experience even better — truly the heart of Tim Hortons!“

“I always enjoy visiting Tim Hortons! The staff are friendly, quick, and welcoming, making every visit a positive experience. The coffee is always fresh, and their baked goods taste great every time. I especially appreciate how consistent the service is, no matter which location I go to. It’s a perfect spot for a quick breakfast, an afternoon pick-me-up, or just relaxing with friends. Tim Hortons truly delivers comfort, quality, and Canadian hospitality in every cup!“

“This is by far the most friendly and efficient Tim’s location I’ve been to. Particularly Joyce is so bright and happy all the time and helps to set a positive tone to my day, each day. Chan is as lovely - efficient and kind. Definitely go here in the mornings.“

“For me, Tim Hortons is a reliable stop for good coffee and a quick bite. I love their breakfast sandwiches and donuts, which are always fresh and tasty. The coffee is my go-to, though I know I’ll have to wait a bit longer during peak hours. And, of course, I can’t resist grabbing a pack of hockey cards when they’re available—it’s a fun little tradition. Overall, it’s a cozy, classic place that’s hard not to appreciate.“

“Great experience here. I usually skip the other Timmie’s down the road and go to this one as what order has more consistency than other Tim's, as from my own personal experience. I order an iced Capp with oat milk instead of the usual cream and it comes out good each time.“

“Always have a great experience at Tims! The staff is super friendly and welcoming. I want to give a special shoutout to Tangina Rashid, she’s always so sweet and helpful, and really goes out of her way to make customers feel valued. Truly appreciate the great service every time!“

“Went through the drive-thru at this Tim Hortons and honestly it was smooth. Didn’t have to wait long, the staff were clear and quick, and my iced coffee was spot on cold, refreshing, and exactly how I like it.

Sometimes drive-thrus can be a hit or miss, but this one was easy and fast. Simple things done right make all the difference. Definitely 5 stars.“

“Been going to this location for the past year.
The staff are always very friendly despite how busy and chaotic it gets for them. Our drinks and food orders are always correct and prepared with care. This is true for both in-store and drivethrough.
This is a busy location but they manage to move the lineup pretty quick.“

“Pros:
• Plenty of seating available for families and friends.
• Excellent customer service.
• Conveniently located just one bus stop away from Kipling Station.

Cons:
• Could be cleaner.“

“I would like to take a moment to express my gratitude for Karthicka’s outstanding service during my most recent visit. She made sure my order was perfect and was very courteous. Her warm smile and friendly attitude created such a positive experience and truly stood out. The friendly atmosphere at Tim Hortons is a result of workers like Karthicka She is truly deserving of praise for her customer service!“

“I frequent this location often. There is a lot of parking and it’s a warm atmosphere. I want to shout out one of their specific employees named Bert. He’s always friendly, speedy and kind!! By far one of the best people at this restaurant. Thank you to all of the employees who work hard day in and day out. We appreciate you.

Parking: Ample parking.“

“To err is human..to put it right is at Tim Hortons!

This is an edit to my review of 1star to 5 stars.

Had an one time happening of some discrepancy in farmer's egg wraps that was highlighted to them. Upon my visit they promptly resolved with satisfactory replacement.

The corrective actions were prompted soon and didn't cease till resolved to my full satisfaction.

Thanks to the customer service team and all involved especially the manager their Harpreet, who most professionally took all necessary corrective measures and ensured Tim Hortons customers visit regularly uninterrupted.

Enjoy your drive-through and in-person visit at this outlet where their team tirelessly endeavors for customer service and satisfaction.“

“It’s a busy location and the drive through always has a queue. I needed a coffee and decided to park and get it from inside. The seating area was full, being a Saturday night. My order was quickly prepared and I was out in less than 5 minutes.The staff was busy but I was greeted quickly and my order was taken and promptly prepared.

Parking: The place has plenty of parking and I didn’t have any issues getting a parking spot.“

“Stopped at Tim Hortons this morning to celebrate my daughter’s birthday with a little coffee-and-donut tradition. The staff were so sweet — they even wished her happy birthday and made sure everything was fresh. Small moment, but it made her day.“

“Kirandeep always provides amazing service with a warm smile and friendly attitude. She’s fast, polite, and makes sure every order is perfect. It’s always a great experience when she’s at the counter, truly one of the best employees there! 👍☕“

“Me rarely I give 5 star rating but this young boy Gia deserves it. I often buy capuccino from this location and I see him always running around, he is respectful, attentive and willing to understand what I want as customer not like other ppl in rush. And he always delivers properly tbh… More like that 👍“

“It was my first time visiting this location and was pleasently surprised! I hate going to Tims Hortons - its never a good trip and I always leave regretting it. I only went here to grab a box of donuts for staff at the local daycare.
It was clean, and smelt fresh, display cares was very boutique style, no flies, no stuck on gunk anywhere, I even examined the floors- CLEAN behind the cash and in the customer section. And I would be lying if I didnt say I was also happy to see a little diversity - as opposed to other locations. All in all! worth the visit- and yes, I would return,“

“The staff are incredibly helpful and friendly. They are always quick to assist with my order. I always place an order through mobile order and as soon as I walk-in my order is ready for pick up.
This tim hortons is always busy in mornings.“

“I ordered two Oreo mocha iced Capp and when my order came i asked one of the employee that no Oreo crumbs and one middle aged north asian guy answered very rudely that it’s inside and the coffee is also not good. Not gonna come again. Worst customer service ever experienced. Rude staff. Date 23rd June and time around 4 pm“

“I visited the store yesterday around 8 in the evening and had a really good experience by the workers the girl at the counter was very nice and polite she helped me through the menu I’ve had really bad experiences at the other tim hortons but now i think i found a new fav store.“