Tim Hortons in Etobicoke

“customer service at Tim Hortons. Parneet is friendly, professional, and always greets customers with a warm smile. Her attention to detail and efficiency make every visit smooth and enjoyable. Even during busy hours, she remains calm, positive, and ensures orders are accurate and served promptly. Parneet truly goes above and beyond to make customers feel welcome and valued. She is a fantastic team member and a great asset to the Tim Hortons team.”“

“Service is tiptop! I love going to this Location. They are very friendly, polite and quick. I buy my breakfast every single day. Their warm welcome and kindness is the reason why I kept going back. Michelle is the best. The team?! I love em all. They are just the best .“

“The staff here were very welcoming and kind. I ordered a breakfast item after the usual breakfast hours, and they still made it for me. Later, I accidentally dropped my coffee while taking some tissues, and they immediately offered me another one without any fuss. Excellent service and great attitude“

“Tim Hortons Review – From zahra
Tim Hortons is always a comforting stop for me, especially when I need something warm and filling to start the day. The Timbits are a sweet little treat, and I love the farmer’s breakfast wrap—it’s hearty, tasty, and perfect with a cup of steeped tea or a classic double-double.

But what really made my morning special was the kindness of John at the counter. He was so sweet, welcoming, and patient—it truly lifted my spirits. It’s rare to find someone who brings such warmth and positivity so early in the day. Thank you, John, for making my day brighter!“

“Raghav at Tim Hortons is an absolute legend! He’s always kind, super friendly, and hands down makes the BEST Iced Capps you’ll ever taste—creamy, smooth, and on point every time. It’s clear he takes pride in what he does, and it shows in the quality and care he puts into every drink.“

“The Tim Hortons franchise at 4869 dundas street west is a consistent fast-food stop,
Serving reliable coffee and quick, familiar fare. Nour was efficient, friendly, and top-notch,
Making the usual Tims breakfast run a genuinely pleasant affair.“

“While working in the mall, I sometimes attend to customers and then return after 30-40 minutes. The staff there is incredibly friendly they even brew me a fresh cup of coffee and warm up my food in the microwave. Their kindness and attentiveness always make me feel appreciated and valued. It’s a small gesture, but it adds a lot of comfort to my day.“

“Honestly can’t say enough good things, it’s was ridiculously busy, *on Christmas Day*, and every staff member was working as part of a well oiled machine. They handled the crowd incredibly well, and all of our food came out quickly, and made well. Hope the workers were making double time on Christmas Day, because they earned it.“

“This location the workers are really direct and efficient with the orders. I want to thank H.Patel for her kindness, and serving me with grace. I would say give this Tim hortons a try, but also be patient because it could get packed due to the amount of people who show up.“

“Well this tim hortans is really good 👍 . I visited last week and had good atmosphere, humble staff and food quality was also good than other tim hortans i visited in missisauga. I love this tim hortans for hot beverages ☕️, cold beverages and for quick snack .“

“I just wanted to give a thumbs up 👍 to Arnel. Gurleen, April and Ralph for their exceptional service as Tim Hortons Team Members. They are always helpful and friendly, and go beyond to customize any orders as requested. They are much appreciated. Thank you.“

“I recently visited this location for a quick lunch another day. The customer service person was really polite, I think her name was Lika or Lyka. I ordered the flat bread pizza and an ice capp and both were made to perfection. Definitely will visit this location every time even if its little far from my home. Cheers“

“I visit this Tim Hortons just about every business day, and I genuinely cannot say enough good things about it. The entire team deserves a huge compliment for the consistency, kindness, and care they show.

The staff are always welcoming, friendly, and professional. They remember customers, they remember orders, and they make every interaction feel personal. I regularly place fairly large orders for my team of fifteen people, and they never make it feel like an issue. They always prepare everything quickly, accurately, and with the same positive attitude they show to every customer. No, this review isn’t bot written, I just truly feel they earned this level of appreciation.

The service is fast, reliable, and always done with a smile. My orders come out exactly the way they should. The store is consistently clean and well kept, and you can tell the staff take real pride in their work.

This location sets such a high standard and the team absolutely deserves five stars.“

“I didn’t think there was a Tim hortons with good service that existed. Found one, finally!, It’s at Bloor and Royal York! Great spot to grab tim bits or coffee ☕️ before your workout at Kingsway boxing club and big bang Muay Thai 🥊🥊across the street 😊“

“I love this Tim Hortons so much the workers are so nice and very welcoming it's such a great community they remember you by your order which is actually so funny because it scared me the first time when I came up through the drive-thru and they were like oh here's your food before I could even say it I truly love the community they're the growing here it's such a great place I've studied here a few times and they always make sure that you're comfortable and well satisfied they have a bathroom here it's always so clean and tidy the community there teaching to these people truly show the great Canadian spirits and I love all the positive that they show to brighten our world“

“I’ve been coming to this Tim Hortons for 4–5+ years since I work in the area, and the service has been consistently amazing. The morning ladies are incredibly kind and patient, especially considering how busy this location gets. They remember regular customers and our orders, which truly makes a difference.

There’s also a gentleman I see in the mornings and afternoons who is always so kind and welcoming. Honestly, most of the team here is wonderful. Like anywhere, everyone has their moments—but working in a small, busy gas station with constant lineups can’t be easy.

One thing that really stands out: my mom orders the Tropical Green Tea almost daily, and many locations don’t even carry it. I’m pretty sure this location makes an effort to keep it in stock because they know we come here regularly, which says a lot about how much they care about their customers.

I’ve seen some negative reviews, but after being a consistent customer for years, you start to understand it’s not always their fault and you also start to notice how rude some people can get over coffee. A little patience goes a long way, especially when there are 10 people in line plus mobile orders and limited space.

This team has a lot of heart and genuinely goes above and beyond. They all deserve a raise. Their consistency, kindness, and effort over the years do not go unnoticed. They work hard, they care, and it shows every single day.“

“I’m Tanveer Kaur and visited Tim Hortons today where Shivani Bansal served me. I ordered a coffee and a cookie but was a bit confused about using my Tim Points and which drink to choose. I'm a coffee lover and wanted something dark, so she recommended the Dark Roast and even suggested adding an espresso shot for a stronger taste.

She was incredibly polite and took the time to explain how the Tim Rewards app works and even guided me to use tap & pay for easier transactions. I appreciated her helpful attitude so much that after enjoying my drink, I went back and ordered another one to take home for my friend. Great service!“

“I stop at this location almost everyday before heading to work and the staff there is always so friendly. NISHA is my favorite, always customer focused, friendly and very polite. She deserves a raise. Always has my coffee ready and remembers what I order.“

“I LOVE the icedcap here!!! The employees are nice especially the lady that was on the cash register ( forgot to get her name but she might be African) it shows that she has been trained for her job she is really nice to customers exceptional service“

“Excellent customer service. Anytime you see Avani and Jared you will get top notch service. Polite and genuinely friendly. Always a positive start to my day with their smiles and energy!!! AND!! My order is ALWAYS correct here, thank you guys!!!“

“Amrit has always been the bright spot in this Tim’s. Always smiling and welcoming. She kept reminding me to register my points. She would remind every time until I did and then made sure I used the points too. 5 star employee. Good find Tim’s. This Tim’s has always been great. 👍🏽“

“Tracy is amazing, she remembers her customers orders and always has a smile and kind words… being served by that kind of person makes the short stop heading home at the end of a long day all that much better, and she is definitely one of the reasons I prefer to stop by this little gas station Tim’s location as opposed to the other ‘full sized, 24hr’ location down the street. Thanks for being so awesome, Tracy! Cheers 😎“

“Just a regular Tim Horton. New staff is efficient.

Vegetarian options: If you're not sure just ask.

They will omit things if you ask them, such as "BELT (bacon, egg, lettuce, tomato), gold the bacon."

Kid-friendliness: Yes. I have seen kids here and have taken my kids.

Wheelchair accessibility: Yes, but...“

“It's a very busy restaurant, but the food is fresh, the service is friendly and professional and most importantly the service is fast. If the line up is very long, someone comes out with little treats for people to tie them over until turn comes, which isn't very long nevertheless“

““Every time I visit Tim Hortons, I feel a sense of comfort and warmth. The staff always greets me with a smile and treats me with kindness and respect, which truly makes a difference in my day. Especially one girl Harleen , she is well mannered and treats everyone equally which I loved a lot as in canada sometimes people treats according to their moods but she always makes your mood perfect with sweet smile, greetings and respect, Also Their friendly attitude and patience make me feel welcome, not just like a customer but like someone who matters. The service is quick yet thoughtful, and the atmosphere feels calm and positive.“

“️ ️ ️ ️ ️

I have been coming to this Tim Hortons for over 10 years and know the team well. I can honestly say, this is one of the best locations I’ve experienced—better than any other Tim Hortons I’ve visited. The atmosphere is welcoming, and the service is consistently excellent.

The manager, Angus, is truly amazing—welcoming, friendly, and genuinely attentive to every customer. She’s quick and efficient, often watching over the line for pickup to ensure everything runs smoothly. Her warm smile and excellent customer service make me feel right at home every time I walk in. The place is always clean and comfortable, creating a cozy atmosphere that I look forward to.

Emee, the supervisor, is also fantastic—friendly, professional, and always ready to help. The entire team works so well together, making this my second home. I highly recommend this location to anyone looking for great coffee and exceptional service!
Tim Horton's located 3300 Bloor Street west unit 102 Bloor Islington Place“

“I visit this Tim Hortons every single morning to grab my first coffee of the day, and the service is always top-notch! The team here is amazing — especially the guy on the morning shift who wears glasses (looks around 26–27). He’s always friendly, quick, and professional . Always get what i want! Fantastic job, bro! You make my mornings better — keep it up!“

“The team at Tim Hortons is always hardworking, friendly, and welcoming. They handle busy times with a smile and make sure every customer feels valued. The employees are quick, professional, and go above and beyond to give great service. Their teamwork and positive attitude make the experience even better — truly the heart of Tim Hortons!“

“Always have a great experience at Tims! The staff is super friendly and welcoming. I want to give a special shoutout to Tangina Rashid, she’s always so sweet and helpful, and really goes out of her way to make customers feel valued. Truly appreciate the great service every time!“

“For me, Tim Hortons is a reliable stop for good coffee and a quick bite. I love their breakfast sandwiches and donuts, which are always fresh and tasty. The coffee is my go-to, though I know I’ll have to wait a bit longer during peak hours. And, of course, I can’t resist grabbing a pack of hockey cards when they’re available—it’s a fun little tradition. Overall, it’s a cozy, classic place that’s hard not to appreciate.“

“This is by far the most friendly and efficient Tim’s location I’ve been to. Particularly Joyce is so bright and happy all the time and helps to set a positive tone to my day, each day. Chan is as lovely - efficient and kind. Definitely go here in the mornings.“

“Great experience here. I usually skip the other Timmie’s down the road and go to this one as what order has more consistency than other Tim's, as from my own personal experience. I order an iced Capp with oat milk instead of the usual cream and it comes out good each time.“

“Been going to this location for the past year.
The staff are always very friendly despite how busy and chaotic it gets for them. Our drinks and food orders are always correct and prepared with care. This is true for both in-store and drivethrough.
This is a busy location but they manage to move the lineup pretty quick.“

“This review is specifically for Ginika (I hope I’ve got her name right). I usually see her managing the food section during lunch hours (around 12) and she consistently provides excellent customer service. All the staff members are great but Ginika truly stands out… she’s quick, attentive with customized orders and always serves with a smile. I understand reviews are often read by management but I’d really appreciate if this message could be shared with her. She deserves the recognition. Thanks, Simran! :)“

“I would like to take a moment to express my gratitude for Karthicka’s outstanding service during my most recent visit. She made sure my order was perfect and was very courteous. Her warm smile and friendly attitude created such a positive experience and truly stood out. The friendly atmosphere at Tim Hortons is a result of workers like Karthicka She is truly deserving of praise for her customer service!“

“I frequent this location often. There is a lot of parking and it’s a warm atmosphere. I want to shout out one of their specific employees named Bert. He’s always friendly, speedy and kind!! By far one of the best people at this restaurant. Thank you to all of the employees who work hard day in and day out. We appreciate you.

Parking: Ample parking.“

“To err is human..to put it right is at Tim Hortons!

This is an edit to my review of 1star to 5 stars.

Had an one time happening of some discrepancy in farmer's egg wraps that was highlighted to them. Upon my visit they promptly resolved with satisfactory replacement.

The corrective actions were prompted soon and didn't cease till resolved to my full satisfaction.

Thanks to the customer service team and all involved especially the manager their Harpreet, who most professionally took all necessary corrective measures and ensured Tim Hortons customers visit regularly uninterrupted.

Enjoy your drive-through and in-person visit at this outlet where their team tirelessly endeavors for customer service and satisfaction.“

“If you've ever watched the morning team work, you'd be mesmerized at their synchronization and efficiency. Every single employee is working at 100% capacity to get everyone's orders correct and out in a timely manner. Truly amazing. The food... it's as best as Tim's can be, the atmosphere, you should blame the city, but the service? Top notch.“

“1. Great experience today! The staff was kind and super fast especially (Kanchan).
2. Friendly service and perfect order. Thank you!
3. Very polite and welcoming employee. Made my day!
4. Smooth, quick, and cheerful service — amazing!
5. Love how professional and friendly the staff was.“

“I would like to sincerely commend Dhwani, a Tim Hortons associate who delivered exceptional customer service. She prepared my coffee exactly to my taste and demonstrated genuine attentiveness and professionalism throughout the interaction ☕✨. When other associates insisted that I should be charged for black pepper sachets to use with the garlic bread I had ordered, Dhwani calmly clarified that there is no such policy and refused to overcharge me, showing integrity and respect for customers.
Unfortunately, the conduct of the other associates was disappointing and misleading. Their attempt to charge for something that is not policy-based felt dishonest and created the impression of trying to make money by misinforming customers. Dhwani’s honesty and ethical approach stood in sharp contrast, and she deserves recognition for upholding the values of fairness and customer trust 👏“

“Stopped at Tim Hortons this morning to celebrate my daughter’s birthday with a little coffee-and-donut tradition. The staff were so sweet — they even wished her happy birthday and made sure everything was fresh. Small moment, but it made her day.“

“Kirandeep always provides amazing service with a warm smile and friendly attitude. She’s fast, polite, and makes sure every order is perfect. It’s always a great experience when she’s at the counter, truly one of the best employees there! 👍☕“

“Me rarely I give 5 star rating but this young boy Gia deserves it. I often buy capuccino from this location and I see him always running around, he is respectful, attentive and willing to understand what I want as customer not like other ppl in rush. And he always delivers properly tbh… More like that 👍“

“It was my first time visiting this location and was pleasently surprised! I hate going to Tims Hortons - its never a good trip and I always leave regretting it. I only went here to grab a box of donuts for staff at the local daycare.
It was clean, and smelt fresh, display cares was very boutique style, no flies, no stuck on gunk anywhere, I even examined the floors- CLEAN behind the cash and in the customer section. And I would be lying if I didnt say I was also happy to see a little diversity - as opposed to other locations. All in all! worth the visit- and yes, I would return,“

“I had a great experience at Tim Hortons. The service was quick and efficient, and the staff in the drive-thru were extremely friendly and welcoming. My order was fresh, hot, and exactly as requested. It’s always nice to visit a location where the team clearly cares about good customer service. Highly recommend!“

“I want to share my feedback about Krypal. She is truly amazing and very professional. I’ve been coming to this Tim Hortons for more than a year, but rarely has anyone helped me the way she did. She was friendly, attentive, and explained everything clearly.
When I came to the store, she greeted me warmly, which was a nice surprise beacuse no one greets in that store. I told her that I’m vegetarian, and she carefully guided me on the items and condiments I could choose. For the first time, I felt confident about my order without any confusion.
Her customer service made my visit pleasant, and she truly represents excellent service. Keep up the great work“

“Tim Hortons is my go-to spot for coffee and snacks! The night staff is exceptional, always friendly and efficient, making late-night visits a pleasure. They keep the place clean and welcoming, even during the quiet hours. I appreciate their dedication and the consistently great service. Highly recommend for anyone craving a late-night treat!“