Tim Hortons in Kitchener

“The customer service is great here, there are 2 really nice ladies that treat everyone really nice here, I feel bad that I couldn't get their names to write here in this review but I'm really really impressed by how they work, very fast and dilligent workers!“

“This Tim Hortons is hands down the best. The staff is always friendly, welcoming, and quick, no matter the time of day. My order is always accurate and made with care and they never miss a beat when it comes to service. Fast, friendly, and always on point. Highly recommend!“

“This Tim's is a bit out of my way
But Whenever I come to this Tim's my breakfast is so good, sausage english muffin is actually toasted with a fresh egg/ not a old rubbery egg and juicy sausage. The ladies working here are always smiling and laughing they look like they enjoy their jobs. Refreshing to see“

“The ladies who run this place have been keeping it together for years now. They’re always so fast with everything, and very kind too! All the food and bakery items are well made, often better than a lot of the other Tim’s in the region. Love coming here!“

“This is for Raj The Supervisor, she has made this particular store is a brand example of brand by serving and her by politeness with their customers and their colleagues. Store is assiduous and still the way she smiles and greet their customers has been commendable.“

“I was in st marys for the past 5 days
I was having a really rough go and 3 different servers paid for my coffees...and endless ice waters....thank u from the the bottom of my heart ...Merry Christmas
And hopefully your bosses give you all the bonus you deserve!!“

“the employees and both manager are very understanding, compassionate, hard working!! they care for their customers and overall is an amazing Tim Hortons I highly recommend!!

Vegetarian options: amazing!!

Dietary restrictions: amazing!!!

Parking: amazing!!

Kid-friendliness: amazing!!

Wheelchair accessibility: amazing!!“

“I stopped by Tim Hortons for a quick coffee and ended up getting a delicious donut too—thanks to the friendly staff who suggested it. Great service and a perfect combo! The coffee was hot and fresh, just the way I like it, and the donut hit the spot. Quick, courteous, and tasty—can’t ask for more. Will definitely be back!“

“Foods good and service is acceptable but the weirdos sleep there and occupy the bathroom.

Parking: Normal parking lot that's a little larger than most Tim's. Drive through keeps the traffic semi low due to the location“

“They have one person doing backflips when they come and bring your order Over

Kid-friendliness: They put the kids in a cage for you to drink your coffee and enjoy it

Wheelchair accessibility: I got awesome ramps that you can catch some air with“

“I was served by a very helpful and kind lady named Avin during afternoon service . From her smile , to her quick but caring service, and even her appearance & attire . You can tell she is a valuable member of the team and a great person overall . I’d gladly come back if not just for great coffee and clean atmosphere, but to be served by her again . Great job & thank you“

“very nice food and staff really best experience ever staff is very patient i went there saturday evening it was quite bussy but staff was happy to help and i wanna mention the girl anmol she took order very nicely and offered me different items and i really like the service“

“Rony and sandy are the most amazing personalities u ll meet here. They prepare the best coffee here

Vegetarian options: I am a vegetarian so I always look for a vegetarian option. And I always get very good options here in tims. Service is also very good.“

“Yesturday morning I had THE BEST farmers wrap I have EVER HAD from you guys (and I've tried a lot from many locations haha)
But Pioneer Park Tims blew it out of the park, so delicious and perfectly made, it was exactly what I always wanted my wrap to taste like. And peeerfect amount of sauce too, sauce is keeey
You guys will be my new go to's for sure
Thanks so much!“

“Great store entire team works really hard to make sure customers are served efficiently and provided with friendly service. Drive thru speed has been improving! Anyone reading this please try to be efficient in drive thru, know your order and have your payment ready! Together as a team, staff and customer we can be the best store in the region.

Vegetarian options: They have veggie options such as Veggie wraps and bowls

Dietary restrictions: They had almond milk and oat milk and they change gloves for peanut butter

Parking: Lots of parking in-front and behind the store

Kid-friendliness: The kids that work there are very friendly“

“Drive thru server noticed the lid cracked when he put it on so he threw out the lid and put a new one on. Seems like a small thing but that could have been coffee spilling on my pants leading to me looking down at the wrong moment leading to a fatal car accident leading to criminal charges leading to a number of dismal years behind bars. So thank to the Tim Hortons guy who noticed my cup lid was split.“

“I visit this Tims every morning around 5am and I love, love the staff. Martha is a staple at this location and the rest of the morning crew are all the better for her experience. Almost all the staff know my order and I get it quickly and with a great attitude and a smile. It's a good way to start my day with the friendly morning crew at this location. Thanks team“

“This is the BEST Tim’s in Kitchener Waterloo!
The service is always fast, the people are always super nice and start your day off with a smile.
The food is always consistent and the order is always accurate!
Drive thru service is second to none anywhere!
Check them out, you won’t be disappointed!!“

“The best tim Hortons location ..the staff are great always helpful always very friendly Place is spotless. I have never had any issues with this location.service is very quick .this my favorite location..other locations could learn from this location in customer service cleanness..thank you tim Hortons at ottawa & Strasbourg for great service“

“I’ve been spending a lot of time in this area, and this Tim Hortons has become a perfect spot to sit, relax, and plan in a quiet setting. The staff here are fantastic—always friendly and welcoming, making it feel like a true second home. I’ll be spending even more time here over the next while, and I’m glad to have found such a comfortable place to mastermind and execute.“

“Hello! I've been placing my order from this store from past seven months. Some of them are, undoubtedly, great! But I don't know what's wrong with some of their staff members!? seems like they've some problem or what!? She's soo slow!!! If I've placed an online order She won't respond when I'll go for pickup. There has been times when she'll serve the people who has ordered after mine. I don't know what's wrong with her!! I've always given them great reviews but I'm sorry she doesn't do good. Doesn't matter if the store is busy, she'll go with her slow speed only.

Parking: everything else is great“

“I’ve had consistently great experiences at this Tim Hortons! The staff are always in a good mood—friendly, upbeat, and a pleasure to interact with. They always get my order right, and it’s clear they take pride in their work.

After reading some of the other reviews, I wanted to add my voice because it seems like many complaints come from people who are upset about the staff simply following company policy. It’s unfortunate to see so many expecting freebies or not respecting how the business is run. Personally, I really appreciate the professionalism and positive attitude at this location. Keep up the great work!“

“I asked for help today from the manager, and a special request. The team immediately accommodated to make sure I was satisfied. The lady at the from was very kind in making sure my order was right and everyone smiled which was nice and was very polite; please and thank you. They all made the day great!

Parking: A good parking lot with sufficient space; fast moving.“

“I'm fueling up for the day with a cup of coffee ☕. It's hitting the spot just right! Unfortunately, the pizza I had recently wasn't the best. The sauce tasted like watered-down tomato soup on bread with cheese. I'm not a big fan of their soup either but hits the spot on a cold day.
So far, the sandwiches I have had have all been great. This is true in all locations i have visited so far.“

“A positive change in my routine this morning had me walking in to order my coffee and breakfast items in person and soo glad I did! I had the most wonderful customer service by "Selicitas" considering I was there at the busiest time of the day she filled my order and made sure I was satisfied with everything. 1 hour later I met up with my friend that just happened to stop there to get herself a french vanilla , I was telling her about My great customer experience and she told me that she also has Selicitas as a server and also had great service! Thanks for making your Timmie's Customers Happy!“

“They always serve you with a smile ... They are polite and fun but professional. My coffee is made quickly and properly every time . This location is the best Tim Hortons of all locations!!! Thank you to everyone that works at this locationin giving such good service.“

“Always great service, and ladies are amazing. Not much room to sit and enjoy coffee. So loud and always same people around. Some tables are empty as people take chairs and add to other tables. So it's more like take and go most of time, no day to day is much different. Got door slammed in my face few times as people have no maners. So if you don't care it's great location, but if you like more quiet and sit down place not good for it.

Parking: People come park and get coffee and hang inside or outside in groups of at least 20 or more , so it's like no woman time for them. All man not comfortable to send my kids without me.

Kid-friendliness: To many strangers hanging around, not all seem friendly. If they're slamming doors in my face or blocking doors. Sitting for hours outside I don't feel comfortable with my kids hanging around there alone.“

“Tim’s on 1226 Weber East 6-7 am and 6-9 PM you cannot use the mobile app because the app shows that the store is closed during these hours when in fact, the store is open, I have spoken to the manager twice about this issue and each time he tells me I’ll look into it or what be easier to talk to a wall. Nothing’s been done and there’s no reason for it if TIM is open, then the app should working. I am at TIM’s just down the street and that’s not the issue there. So what’s the point of the survey Tim Hortons gonna listen or is everyone wasting their time talking to a wall?“

“I would like to give them all stars . This timhortons gives the best customer service experience i ever had , although their service is very fast and accurate . I ordered a drink and a breakfast sandwich and it was so good and the sandwich is perfect.“

“I have came to this Tim Hortons many times before going to work and I have to say that one of them employee name Bahaar is so friendly. I know her since when she used to work in another department, Kenzie. After she moved from that department and came here, I started to visit this Tim Hortons and not only me, but her other customers have also visited this Tim Horton only because of her. She’s very sweet and very fast worker. Like I said before she deserves to be the supervisor.“

“I am their regular customer now. The staff and manager are very welcoming. I love this Tim hortons because I always find this place clean and organised. They always suggest and help with ordering. Very polite team. Well managed location.

Wheelchair accessibility: They have automatic door switches to open the doors“

“I usually come to this tims and just about recent times i saw there is a new coworker and i find her service always great she is sweet and has nice way of talking. Appreciate her work she does. i didn't knew her name at first cause she didnt had a name tag on and just recently i saw her name on the tag 'Komal'.“

“I had a good experience recently. I ordered a bagel through the app and when I got my order they gave me a cookie. It turns out that they didn’t have the right kind of bagel I ordered and gave me a different kind. It was sweet they thought enough of me to do that. It was a nice gesture and it made me happy they cared enough to do that since I wasn’t able to get what I wanted.

Most of the staff here are extremely friendly! Some not so much but they’re always very busy so I understand why they’re so stressed.“

“I was at this location with my family this past week and I had a wonderful experience.The food was great, the ambiance was excellent and the staff was very friendly, especially the cashier Seena. She was very kind and friendly. Greeted us with a smile and was very polite. I'd definitely recommend this location to everyone. If anyone is passing by this place, stop by and grab a drink.“