Tim Hortons in Kitchener

“Honestly, Tim Hortons is my go-to spot. The coffee is always hot and fresh, the donuts are soft and tasty, and their breakfast sandwiches hit the spot every time. The staff are super friendly and they get my order right even when it’s busy. It’s just one of those places that feels comfortable and familiar — I could go there every day and never get tired of it.“

“It is so comforting have someone remember your name, and address you my your name, remember what your order and how you like it!!
Barb is extra special!!!
I recently left my phone, containing MY LIFE there… Barb found it and put it in the back for safe keeping till I retrieved it!!
She’ll
Not sure how I can ever repay her for that!! She is definitely a very special employee! ❤️🥰❤️“

“Amazing service from Asmait at Tim Hortons! She always greets customers with a big smile and a positive attitude, which instantly makes the experience better. No matter how busy it gets, she remains welcoming, polite, and efficient. Employees like her truly make a difference—thank you, Asmait, for always going above and beyond!“

“This Tim's is a bit out of my way
But Whenever I come to this Tim's my breakfast is so good, sausage english muffin is actually toasted with a fresh egg/ not a old rubbery egg and juicy sausage. The ladies working here are always smiling and laughing they look like they enjoy their jobs. Refreshing to see“

“This is for Raj The Supervisor, she has made this particular store is a brand example of brand by serving and her by politeness with their customers and their colleagues. Store is assiduous and still the way she smiles and greet their customers has been commendable.“

“I had a great experience at the drive-thru yesterday with Deepka. She greeted me with a big smile and such a friendly attitude! Even though I didn’t know about the iced coffee and French vanilla coupons, she took the time to explain everything clearly and gave me the coupons too. Her service was kind, helpful, and professional — really made my day. She’s doing a great job!“

“By doing my homework I don't know why all so serious. Now I should be caught. A lot of pain misery for me and not that anyone cares but. It's more than deserved and opposition of type by type. Politics. Yeah I've understood how democracy is all about my long legs sometimes. Andrew Sheer and Paul Martin. Nope not once. And Bigeto ya I know. Imprement Dreker Printer I've got it. Serial killers and medical professionals yup I'm on the trail. Pablo nope I wouldn't save you. That's all for now.“

“This Tim Hortons is amazing!! They have an amazing atmosphere, the employees are amazing, and the service is SO good! This is THE best Tim Hortons ever. And I will stand by that forever. The vibe of it is amazing, the staff is amazing, it is SO clean (especially the washrooms!) and the place is just so beautiful!!! I DEFINITELY recommend going here, this is THE best Tim Hortons!!“

“Great store entire team works really hard to make sure customers are served efficiently and provided with friendly service. Drive thru speed has been improving! Anyone reading this please try to be efficient in drive thru, know your order and have your payment ready! Together as a team, staff and customer we can be the best store in the region.

Vegetarian options: They have veggie options such as Veggie wraps and bowls

Dietary restrictions: They had almond milk and oat milk and they change gloves for peanut butter

Parking: Lots of parking in-front and behind the store

Kid-friendliness: The kids that work there are very friendly“

“I visited this Tim Hortons in the evening and had a great experience. I ordered the Crispy Chicken Sandwich through the drive-thru, and it was absolutely delicious — perfectly crispy, juicy, and full of flavor. The sandwich really hit the spot!

The drive-thru service was also impressively fast and efficient. The staff were friendly and got the order right with no delays. Overall, a smooth and satisfying visit. Definitely coming back again!“

“I stopped by Tim Hortons for a quick coffee and ended up getting a delicious donut too—thanks to the friendly staff who suggested it. Great service and a perfect combo! The coffee was hot and fresh, just the way I like it, and the donut hit the spot. Quick, courteous, and tasty—can’t ask for more. Will definitely be back!“

“This is my favourite Tim’s to go to because of the hospitality shown by the amazing staff. Sandy and Ron and the rest of staff never fail to make me smile :) Sandy also encouraged me to start using Tim’s rewards which has saved me so much on my orders! Thanks guys.“

“I’ve been spending a lot of time in this area, and this Tim Hortons has become a perfect spot to sit, relax, and plan in a quiet setting. The staff here are fantastic—always friendly and welcoming, making it feel like a true second home. I’ll be spending even more time here over the next while, and I’m glad to have found such a comfortable place to mastermind and execute.“

“This is hands down the cleanest Tim Hortons I’ve ever visited! Huge shoutout to Geetha and Fexa — they are truly the BEST in the world. Always working hard with a smile, they keep everything spotless and the service fast and friendly. Their dedication and attention to detail make every visit a great experience. Thank you for making this location stand out!“

“I always have a great experience at this Tim Hortons. The staff is very friendly and welcoming, and they always serve with a smile. The place is clean and well-maintained, which makes it even better. My orders are always accurate, and the service is quick. I really appreciate the consistency and the positive vibe here.“

“A warm atmosphere that’s ideal for enjoying quality time with friends and family. The drink and beverage service is not only quick but consistently fresh. Friendly and attentive staff make the experience even more enjoyable with their outstanding customer service“

“Somewhat hit or miss cuz it’s still a Timmy’s and it can’t be good every single time u go but definitely one of the most reliable Tim’s in the area, and all of the workers I’ve met were super nice! It may take a minute just cuz the service is better quality and they listen to what you’re asking for but definitely worth it considering other places it’s like they just slap everything together to as fast as they can to get you out! Overall it’s the only Tim’s I go to“

“I don't go to this location often as it is not the most accessible...HOWEVER, went late morning on Sunday Aug 10 and had an amazing experience in the drive thru. The lady taking orders was fast and concise. The person taking payment and handing out order was pleasant and efficient. The food was hot and fresh. Overall very impressive experience. Will be back more often =)“

“Yesturday morning I had THE BEST farmers wrap I have EVER HAD from you guys (and I've tried a lot from many locations haha)
But Pioneer Park Tims blew it out of the park, so delicious and perfectly made, it was exactly what I always wanted my wrap to taste like. And peeerfect amount of sauce too, sauce is keeey
You guys will be my new go to's for sure
Thanks so much!“

“As a Gas Station Tim’s, I am genuinely shocked at the consistency. I stop by every day for a French Vanilla 1/2 coffee and it is always good. Often other Tim’s have no powder in the French Vanilla machine or the coffee is grinds. That never happens here! Keep up the amazing work!“

“Always great service, and ladies are amazing. Not much room to sit and enjoy coffee. So loud and always same people around. Some tables are empty as people take chairs and add to other tables. So it's more like take and go most of time, no day to day is much different. Got door slammed in my face few times as people have no maners. So if you don't care it's great location, but if you like more quiet and sit down place not good for it.

Parking: People come park and get coffee and hang inside or outside in groups of at least 20 or more , so it's like no woman time for them. All man not comfortable to send my kids without me.

Kid-friendliness: To many strangers hanging around, not all seem friendly. If they're slamming doors in my face or blocking doors. Sitting for hours outside I don't feel comfortable with my kids hanging around there alone.“

“I want to take a moment to recognize the excellent staff and service at this Tim Hortons location. I recently reached out to Customer Support to provide feedback about the Tim Rewards design, but there was a bit of misunderstanding on their end—they mentioned they might contact the restaurant owners and management. I’m writing this review to ensure that management knows that, regardless, the level of customer service here is always outstanding. The team is friendly, efficient, and consistently provides a great experience, which I truly appreciate.“

“This is the BEST Tim’s in Kitchener Waterloo!
The service is always fast, the people are always super nice and start your day off with a smile.
The food is always consistent and the order is always accurate!
Drive thru service is second to none anywhere!
Check them out, you won’t be disappointed!!“

“I’ve had consistently great experiences at this Tim Hortons! The staff are always in a good mood—friendly, upbeat, and a pleasure to interact with. They always get my order right, and it’s clear they take pride in their work.

After reading some of the other reviews, I wanted to add my voice because it seems like many complaints come from people who are upset about the staff simply following company policy. It’s unfortunate to see so many expecting freebies or not respecting how the business is run. Personally, I really appreciate the professionalism and positive attitude at this location. Keep up the great work!“

“I really recommend this location to everyone to try out.
Everything tastes really good. Specially the quality of coffee, it is really delicious.
All of the team is very welcoming and the environment is very calm. I love visiting this Tims.“

“Drive thru server noticed the lid cracked when he put it on so he threw out the lid and put a new one on. Seems like a small thing but that could have been coffee spilling on my pants leading to me looking down at the wrong moment leading to a fatal car accident leading to criminal charges leading to a number of dismal years behind bars. So thank to the Tim Hortons guy who noticed my cup lid was split.“

“I would like to give them all stars . This timhortons gives the best customer service experience i ever had , although their service is very fast and accurate . I ordered a drink and a breakfast sandwich and it was so good and the sandwich is perfect.“

“I am their regular customer now. The staff and manager are very welcoming. I love this Tim hortons because I always find this place clean and organised. They always suggest and help with ordering. Very polite team. Well managed location.

Wheelchair accessibility: They have automatic door switches to open the doors“

“I want to appreciate Mandeep Kaur for her amazing work at Tim Hortons during night shifts. She is always friendly, polite, and hardworking, even when it’s late and busy. She serves customers quickly with a smile and makes sure orders are correct. Mandeep is very patient, professional, and caring toward everyone. Her positive attitude and dedication make the night shift experience much better. Truly a great team member and an asset to Tim Hortons!“

“Excellent service with super friendly staff! My orders placed online are always ready by the time I walk over. Mike and the wonderful staff at this location are truly exceptional! Ive seen long lines fly by with quick and accurate service. Keep up the great work! Very much appreciated!“

“I have came to this Tim Hortons many times before going to work and I have to say that one of them employee name Bahaar is so friendly. I know her since when she used to work in another department, Kenzie. After she moved from that department and came here, I started to visit this Tim Hortons and not only me, but her other customers have also visited this Tim Horton only because of her. She’s very sweet and very fast worker. Like I said before she deserves to be the supervisor.“

“I usually come to this tims and just about recent times i saw there is a new coworker and i find her service always great she is sweet and has nice way of talking. Appreciate her work she does. i didn't knew her name at first cause she didnt had a name tag on and just recently i saw her name on the tag 'Komal'.“

“They always serve you with a smile ... They are polite and fun but professional. My coffee is made quickly and properly every time . This location is the best Tim Hortons of all locations!!! Thank you to everyone that works at this locationin giving such good service.“

“The drive thru can be slow at times, but i just run in if there's more than 1 or 2 cars in line. The employees always greet you with a smile and a friendly hello. Its kept pretty clean, even during peak busy times and lately they rarely get a drink order wrong. All in all, a pretty well run Tims 🇨🇦 Love that they've joined a food waste reduction program too!“