Starbucks in Raleigh

“The Gentleman that was working here today went out of his way to be super kind to my daughter and I.

My daughter is four and thinks cake pops are the greatest thing on earth. And I had my normal delicious coffee.

Top notch kindness and hospitality at this store. Many thanks!“

“By nature, I am definitely a Dunkin’ Donuts guy being from New England…. But i have recently started getting the cappuccinos with the coconut milk here at Starbucks and have to say they are awesome. Use the app most of the time to order and have never had an issue,“

“This is the best morning crew at any Starbucks in the area hands down (evidenced by my experience at alternate locations while they underwent renovations recently). Have been coming for morning coffee for 5+ years, and as far as I’m concerned they all deserve a raise.“

“Quite literally the best Starbucks around. 10/10 service and studying ambiance

All of the baristas are so sweet (Aurelius, Felix, Damien to name a FEW ; i'm bad with names but I would die for you ALL). they always remember my name and are so so sweet with me and my friends. there's a particular seat i like and they'll even come and let me know when it's open. also they have taught me how to properly order bc the thing i was getting was not what I wanted and i didn't know how to fix it — now my order is perfect every time !!!! the music choice is good and the atmosphere is great as well.“

“This particular Starbucks has made my Chai perfectly for three years, since I moved nearby. I'm one of those who has a complicated order and most Starbucks get it wrong once in a while. Well, today, my birthday, they got it wrong. So wrong. My order is 9 pumps, no foam, no water. Seems simple, right? Yeah, no. Usually the mistake is that I get lots of foam but non-fat milk. Today I got lots of foam, lots of foam. So I asked for the guy to remove the foam before I even tasted it. He took it but made another online order before making mine. Then I got my drink and… ,. skim milk, water, and weak chai. It was like drinking warm milk. Just no. So I asked a young woman there to make me a new one and she also made an online order first! And when I finally got my drink and tasted it, it was just okay. Not quite bland but not spicy like it usually is. But at this point I just wanted to get out of there having waited far too long so I took it and left figuring I would microwave it and add some spices when I got home. I did get a Happy Birthday as I was walking out, which was nice. What is most disappointing is that this Saturday crew needs some training on customer service. There were only a few online orders waiting and a customer standing there in person should take precedence, especially if they got the order wrong. This was not the birthday drink I had been hoping for.“

“Very clean environment and hard working staff. One of the baristas gave me latte art, I've never had that done for me before. It was a very kind gesture. I'm not sure what her name is, but I'm sure the staff know, so give her a shout-out for going above and beyond amidst the Wake County bustle!“

“Thank you all so very much for excellent customer service every day!!
Thank you Adan, McKenzie, Kierra, Avery, Sage, Justice for always making my morning such a delightful experience.
I appreciate all of you!!!
🌻

Thursday December 12, 2024

I just want to update my wonderful experience coming to get my coffee a few days a week that I am in this area.
I so look forward to seeing this morning team.
It’s like walking in to a big warm hug and welcoming.
It makes my day to see you all and the great customer service is the positive, kind, smiling faces behind the counter, and the extra bonus of a “good morning Cindy”
Just a treat that adds to anyone’s daily adventure.
I come for some excellent coffee, but the blessing are all the fantastic team members!!! You exceed excellent customer service and I appreciate you.
Laura, Yara, Sophia, Avery, Nick, Adan, Gabriella, Kierra, Dimien, Mackenzie, Bailey, Grayson, Tia, Dani, Yoryanni, Sage, Justice and Kent.

Thank you for blessing my day every time.
🌻🙌🌻“

“It is one of my wife's favorite places, so I let everyone know personally that it is a good place to relax and have a good cup of coffee or whatever you like best.

Parking: There is plenty of parking for everyone.

Wheelchair accessibility: They will not have any difficulty“

“I don't know if all of Starbucks are doing this now......I had to ask for cream and sugar. I usually put it in myself, but there was nothing put out for self-service.Otherwise, everything was good. We had a great barista.We had coffee, egg bites, and a pastry.“

“A very very nice manager did a great job of telling a lady who was trying to bring her dog inside that it was only for service animals. The women was very persistent and this nice manager just stayed so calm and very professional. It all ended peacefully, great job.“

“Visited early morning for a catering coffee pickup. Staff was prepared, friendly, and super helpful. I really appreciated that it was easy to pickup and the polite service from the team. Store was clean and easy to get in and out of! Thank you!“

“I adore visiting this Starbuck's location. I love every cup of espresso I have from this Starbuck's; the personnel is always welcoming and helpful, and the espresso is always great! Wait times are often brief and the service is consistently quick.“

“The atmosphere is inside a Target store. Customer service was great. Had Latte, earl grey tea, and regular coffee. All created very nice. Used points for purchase. All handled very well

Parking: Very large parking lot is used for Target 🎯 customers.“

“Everything about this place is awesome!!! Not sure why anyone would give a poor review to this place. I have been coming here regularly for years and they never go below 5 stars in service, product, cleanliness, energy levels, friendliness etc. If a concerned Starbucks executive is reading this review, please give this location a special award!“

“Good Starbucks although it seems like everytime I go my drink gets made differently even though I order the same thing, which honestly shouldn't be a thing. But its not bad by any means just make sure you're specific about how you want your order. They do have a good selection of merchandise as well.“

“We accidentally ordered our drinks on mobile for the wrong location and were initially told we would need to call corporate to get a refund and then reorder from their store. But after 10-15 minutes on hold to request our refund, the manager, Makayla, came out and told us that they would go ahead and honor our drink order even though it was our mistake that we ordered from the wrong store. They were absolutely slammed because today was Pride, but they still helped us out — this is a prime example of a company putting the customer first and we really appreciate the team working at this location taking care of us. Thank you!“

“The staff is always patient and kind even when I ask silly questions. I carry the weight and stress of my management job with me which leads to me double checking and verifying everything. They always answer my questions with a smile and set me at ease. It has not gone unnoticed, ty.“

“Good location not busy at this time of the day. Good customer service

Dietary restrictions: Coffee/Teas gluten free

Parking: Mall parking lot (covered/uncovered)

Wheelchair accessibility: Yes, parking lot access, elevator (inside mall)“

“We stopped and had some snacks: the Impossible sandwich, coffee, steamed milk, and the Target dog "lollipop." The food was good. One thing we noticed was that the service was excellent: the servers were friendly, attentive, and helpful.“

“This is my favorite Starbucks to go to. I go out of my way to get coffee from here because their service is unmatched. The staff not only remembers my name but also my order. They are kind and always provide excellent coffee. Marlene is the best but so are the other staff.“

“I’ve been to every Starbucks in the Wake Forest area, and this one is by far the best. The employees are genuinely friendly—they greet you the moment you walk in and know many customers by name. My drink is always made exactly right, down to the details. You can tell the team here cares. There are a lot of sweet, hardworking people behind the counter. Starbucks is lucky to have them.“

“Best Starbucks by far! The baristas here are the best yet! Carrie, Brooke, Lee and Bunnie made me feel extra special when I came in the other day! I'm there all the time so when I came in they all welcomed me by name and with a warm smile. I love the new modern look of the store. I love that they kept the fireplace and I love the chairs next to it. I'm a bit disappointed that the cafe is smaller now but it seems the baristas have more room to work. The bathrooms also got a much needed facelift. It also seems after the renovation that the service is speedier and my drinks are tastier. This is the best Starbucks in our area! Thank you everyone for making me feel extra special.“

“Drinks and service are always very good! But there is a small drain on the exterior, right by the entrance, that causes a dip in the concrete. Unfortunately my elderly mother tripped on this dip and I just wanted to warn everyone to be careful when walking in and/or carrying your drinks outside.“

“I do not remember the baristas name but whoever was working at 2:50pm on Thursday March 25th is the best barista ever! I was having a horrible day and she really brightened my day up! I felt so bad that I couldn’t tip today, I can’t wait to go back and make sure she gets the tip she deserves!“

“Honestly, I’ve just had two great experiences (this year) of stumbling into a free cup of coffee here.

Two weeks ago, I guess the barista called off work, so the Harris Teeter manager was running the Starbucks. He told me he couldn’t make anything special, but he’d be happy to give me a free cup of coffee. I humbly obliged.

Today, I walked up to the counter and the barista had a drink in his hand and said “What size were you going to order?”
I just looked at him puzzled. Then he said, “Because I accidentally just made the wrong drink and you could just have this one.” (I think his name was Chris, so props to him)

All in all, I’m happy walking over to this Starbucks in the Teeter as opposed to fighting hordes for the one around the corner. Cheers to these people!“

“Ms.Julie was by herself today and we came in for our drinks at last minute. She kindly took our orders and made it to orders with the biggest smile on her face. Usually, we hate to order at last minute, because staff are exhausted and people are ready to clock out. But, Ms.Julie told us to order she’s more than happy to serve us. We love her kindness, positivity and energy so much. She definitely turn our frown upside down. Thank you Julie ? .“

“Seth is awesome! He was so helpful. I want to make it a point to visit this Starbucks as opposed to any in the area and hope that he waits on me every time. Everyone go there and tip him! He was the quickest, friendliest barista I've seen in a long time.“

“I'm a regular here, primarily for ordering ahead. The team here is very quick with preparing orders and have been nothing but kind to me. My drinks always taste amazing and I've never had any issues. Most of the time, the drive thru lines are short, but if they get long the team has been quick to go through the line. The staff does an amazing job here and I highly recommend this location!“

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“Hello, I just wanted to comment on my experience with one of your employees at this Starbucks. I usually don’t write these kinds of reviews but I felt that customer service of this young lady was so impressive that I felt compelled to write something.

I’m relatively new to Raleigh and have found the customer service here in many drive thru lines to be absolutely horrible. People will rush you, act like you don’t exist when drive up to pay, or are just really rude. I’ve literally had more than one drive thru experience where I’m thinking about how rude I was treated days later.

About a week ago I went through the drive thru at your Starbucks and was greeted by a friendly voice who took my order. As I drove up to the window, I was met with the friendliest, most genuine smile and “hello” as she quickly handled my order and got me on my way. She was very professional and got my stuff ready quick. Her name tag I believe was Joy, or possibly Jan. I was kind of blown away. I was like “Wow!” there are actually nice people providing great customer service in Raleigh.

Anyways, as a result of this experience, I plan to continue coming back to this particular Starbucks, even though it’s a little farther from my house than another one, just to have the chance to have Joy (or Jan-sorry!) help me.

Note to your mgmt: you should make sure that this employee is as customer-facing as possible and, most importantly, make sure she’s happy and doesn’t leave, I guess for my own selfish reasons. In case I’m totally off on her correct name, she seems to be young, with green hair or some other color in it, not sure.

Thank you,
N. Brine“

“This particular Starbucks always has a very efficient drive thru service. There are far too many times though inside especially in the ordering area this isn't kept up with. I love to get a coffee and sit and read etc but not here unless it is warm enough to be outside because the unkempt areas are not inviting and more annoying is they are so busy and have so many employees you would think they could just assign someone to make a clean through.

Wheelchair accessibility: Does have wheelchair entrance“

“Exactly what you would expect from a Starbucks. Location is perfect, right in the middle tons of stores. Very clean and the employees are always nice and professional. There is minimal indoor seating and plenty of seating outside. There's a large open space for kids to play just outside the store.“

“This is a fairly nice Starbucks. It has an interesting location, off of an alleyway in a shopping center. There is indoor and outdoor seating, I chose to sit inside as it was February. The service is friendly and the beverages I ordered, a strawberry parfait and a steamed milk, were good.“

“I traveled noon on a Tuesday while the airport was less busy, so keep that in mind. There was no line and service was good. My order was correct, food was fresh. No complaints. You can purchase a North Carolina mug here from the ‘Been There’ series if you happen to collect them. This location is in terminal 2 by gate D14 of the Raleigh/Durham airport.“