Tim Hortons in Scarborough

“Alyhsa greeted me by showing me the whole carafe of steeped tea (accidentally) and we started the order laughing. What's even funnier is that my order WAS a Large & Medium Steeped Tea! It was like she knew it was for me hahaha! The whole staff also works fast and the queue is constantly moving. It's been a busy day for me and it's lovely to be greeted by Tim's staff cheerfully. Thanks and keep up the good work! :)“

“The best tim i have ever visited. I never expected this kind of service by tims. I placed an online order thinking that i might have to collect it but the lady i don't know her name she was indian brought my food at my table with napkins as well!!! And the food tasted mouth watering 😋 hot and super tasty. The garlic bread was seasoned nicely and the pizza was juicy and tasty as hell. I love you guys this is my favorite tim now will be visiting again . Super nice service.“

“I recently visited Tim Hortons and had a pleasant experience overall. The service was quick, and the staff were friendly and attentive. The coffee was fresh, and the food was prepared well. The restaurant was clean and organized, which made the visit comfortable. Although Tim Hortons is a busy place, the team managed the rush efficiently. Overall, it’s a reliable spot for a quick coffee or meal, and I would definitely visit again.“

“⭐️⭐️⭐️⭐️⭐️
I have such a great experience at this Tim Hortons thanks to Gourav. He is extremely polite, friendly, and quick with service. No matter how busy it gets, he greets customers with a smile and makes sure the orders are accurate. His positive attitude really stands out and makes the visit enjoyable. Thanks for making every coffee run a thrilling adventure in mediocrity!“

“I had a wonderful experience with Akila at Tim Hortons. She is always so respectful, kind, and welcoming — not only with me, but with every customer. The moment you see her at the window, she greets you with a warm smile that makes you feel valued. She takes each order with care and accuracy, making the whole experience smooth and pleasant. Akila truly stands out for her kindness and professionalism, and she’s a great example of excellent customer service.“

“I visited this Tim Hortons location for the first time, and I received excellent service. The team member was polite, attentive, and very welcoming. They prepared my order accurately and quickly, and their positive attitude created a great customer experience. I appreciate their effort and professionalism. Please share my positive feedback with the team. Thank you!“

“I am a daily customer and the staff are very kind when I order, especially one employee Supreet, she is very nice and kind and she’s always talking with respect and kindness. I adore her. This Tim Hortons environment is very good the staff are amazing and they take orders very carefully and give their customers what they want with respect and kindness. I’ve went to many different Tim Hortons and I haven’t experienced any of them other than this one all of the other ones were rude and messed up my orders. This Tim Hortons coffee and food are very tasty and amazing I’ve tried so many Tim Hortons and none one them are better then the Alton Tim Hortons.“

“Easily the best Tim Hortons in the entire GTA. The team here is unbelievably fast with mobile orders - I’m in and out in minutes every single time. The staff are genuinely some of the kindest people I’ve ever interacted with at any location. They always make sure the food and drinks are perfect, fresh, and made with real care.
You can tell the manager runs this place with intention and pride - the quality checks are on point, and the drive-thru is run so efficiently. The consistency and service at this location are unmatched.
10/10 every visit. Would go out of my way just to come here!“

“I had an amazing experience at this Tim Hortons thanks to Bhumi, who is truly one of the best employees I’ve encountered. She greeted me with a warm smile, was extremely polite, and provided excellent customer service. My order was prepared quickly and accurately, and she even went the extra mile to make sure everything was perfect.“

“It's a Friday ritual to have a coffee and dessert at this location. Great staff all round but Jo pleasantly and courteously serves me with a respectful and friendly demeanor, making the atmosphere a welcoming place to savor my treat. Keep up the great job.“

“Habreet is awesome! We walked in during rush hour to order a large amount of coffee and food, and she truly did her best to help us despite how busy it was. We really appreciate her effort and the great service from the staff at this Tim Hortons location.“

“Shoutout to the amazing staff at Tim Hortons! Bitisha truly stood out with their friendly smiles, fast service, and great teamwork. They made the experience warm and welcoming—employees like them make a real difference. Highly appreciated!“

“Hi, I had a great experience at Tim Hortons thanks to Kenvi. She was very friendly, patient, and professional, and made sure my order was correct. Her excellent customer service and positive attitude really stood out. She's a hardworking woman who truly represents great service. Thank you, Kenvi!“

“I love the way they do customer service … staff are always smiling & very accommodating… they are super friendly & polite… that’s why I always love coming to this location … the service is always excellent..kuddos to all staff especially the Filipina manager … she trained her staff very well“

“This Tim Hortons is pretty decent. The coffee is usually fresh, and the staff is friendly enough. Even during the morning rush, the staff manages to keep things running smoothly.The place is usually kept clean, and they haven't messed up my order yet, which is a win! Overall, it's a solid Tim's if you're in the area.“

“This Tim Hortons really stands out compared to other locations. The staff here are always friendly, welcoming, and genuinely seem happy to be here. For some reason, the coffee tastes noticeably better than at most other Tim Hortons—it’s richer and fresher, not just the same generic brew. Without a drive-thru, the staff can give more attention to each customer, which makes the experience even better. It’s also a great spot to study or relax. I can’t say enough good things about this place—definitely a 5-star location!“

“Tims Hortons at 3566 St Clair Ave E in Scarborough is a cozy and convenient spot for coffee and breakfast. The evening and night staff here are truly wonderful — they’re friendly, efficient, and always make customers feel welcome, even during busy hours. Their service shows genuine teamwork and care. However, during the morning rush, the experience can sometimes vary. While some team members work very hard and manage orders smoothly, a few others seem less engaged, which can slow things down when there’s a long line. With a little more coordination and consistency, this location could easily become one of the best in the area. Still, it’s a reliable place to grab your favorite Tims coffee or snack at almost any hour.“

“I usually visit this Tim Hortons in the evening, and I just want to give a big shoutout to the evening staff. They’re always friendly, efficient, and handle busy times with a smile. Really appreciate the great service—makes my day every time!“

“I’ve been coming to this Tim Hortons for about 6 months, and Shanika has always been amazing. Even during the busiest rushes, she stays calm and handles everything properly. She serves fast, is always polite, and makes sure the orders are right. You can really tell she cares about the customers. She’s one of the best workers here.“

“My everyday location to get great tea and drinks. They're drinks are always consistent and hot. The staff is very friendly and many have memorized my order by now bcuz i regularly visit them on a daily basis. There can be a little wait sometimes cuz its a small location, but the service is top tier.“

“Wow, so I was having a pretty bad night and day today. I just went for a walk at the water of the Scarborough Bluffs just to get out and get some fresh air because my cat got really sick last night and it’s just been a rough day and I ordered myself a coffee and it was handed to me with the word love and a smiley face on it and honestly little things like this. Just changed my whole day like I’m happy. I feel great right now after receiving this coffee From a very nice Lady, I’m sure if you guys asked who wrote love and handed it to a young girl driving a van you could figure out who it was but five stars for her because little things like this she didn’t know what I was going through, but she just made my whole day turn around and just put a big smile on my face.“

“I recently moved to the area and they already know my exact order everytime I say a couple words at the speaker box, very fast but not pushy at all. Everyone at the drive thru window is amazing and so polite starts my day off with a smile :)

Back December 7th… well every one of the morning crew makes my whole day. I wanna shout out to all of you in the morning I am the Large Red Eye (poured on top) for one, the man who’s on speaker always finishing my sentence knowing it’s me .. absolute gem he is. Rush is amazing, so polite always making sure it’s on top. You are all fantastic and a lady who’s always at the window. Is amazing. So so polite and has such great customer service skills. Hmm she was the one who when my card declined and my mom text right away she laughed that my mom was so quick to tell me it declined. Anyways THE BEST crew. I worked at Tim hortons for 6 years up north near orillia you guys are all amazing :)“

“This is the best Tim Hortons in the area. The staff are genuinely friendly and attentive. Even though I don’t come in very often, they have remembered my order and take the time to prepare it properly. You can tell they actually care about their customers, which is rare and really appreciated.“

“I’d like to commend Jemma and Jennet for their outstanding service at Tim Hortons. They were both incredibly friendly, efficient, and made my visit a pleasant one. It’s always great to see staff who genuinely care about customer satisfaction. Keep up the great work!“

“I came here few days ago and the atmosphère was sooo different didn’t feel like a typical tim the service was at the point, there was a lady there probably the manager or a supervisor not sure but she was making sure everything goes perfect plz gave her a raise cause i“

“We had a great experience at Tim Hortons today, thanks to Mike and the rest of the crew. Their efficient and friendly servicd had us in and out in no time. Mike’s exceptional customer service truly stood out—he was friendly, attentive, and made sure everything was just right. It’s always refreshing to see a team that works efficiently while keeping such a positive attitude. This location continues to impress, and Mike definitely deserves recognition for going above and beyond!“

“I am giving this location 5 stars because of one employee (Puspa - I hope I got that right). While the other 2 staff members I came in contact with were also great, Puspa went above and beyond. When I arrived and ordered a coffee, I saw that they had many apple fritters -being my dads favourite I thought I would get him one when I was leaving. I drank my coffee and when I came back they didn't have any more. Apparently everyone had the same idea or craving. This was around 6:30 PM so I thought they would be done for the day. Then I saw Puspa bringing out some other donuts and filling the racks. I asked her if they had any more apple fritters. She said she was making them and if I gave her 5 minutes she would get them out for me. I was not expecting that, first of all I didn't realize they did anything other than unpack donuts these days at Tims (but I saw her in the back icing them) and secondly, it was late in the day so I didn't think they would be replenishing the donut supply with fresh made (I just assumed they were ones they kept in the back). True to her word, when I came back in 5 minutes she called me over and packed up 2 warm apple fritters for me. She warned me they would be hot in the middle so wait a bit before eating, which was fine since I was taking them home to my dad. He said they were really good and of course fresh. This was the best experience I have had at Tim Hortons in a long time. I have been disenchanted with them and while I am still not a fan of their food or most locations, Puspa made this experience note worthy and the overall location is the best I have been in for at least a decade.“

“I am shocked by the reviews of this location. I have been coming here since my daughter was 6 months old she is now 9. Morning stuff are amazing they know my order as soon as I walk in the store. They are friendly understanding hard-working people. The only time that this location is extremely busy is in the morning when the construction workers come with their orders it's quite a bit of a wait but besides that I have no complaints. And I will keep coming back to this location their service is awesome🩷“

“I had a great experience at this Tim Hortons! The customer service was amazing, staff were friendly, quick, and my order was made quickly and tasted great. The location was also very clean and well-kept, which I appreciate. Definitely coming back!“

“I had a fantastic experience with Sudipa's customer service. She was incredibly friendly, attentive, and ensured that all my concerns were addressed quickly. Her warm and approachable demeanor made the entire process smooth and enjoyable. It's refreshing to receive such prompt and excellent service. Thank you, Sudipa, for going above and beyond!“

“I'm glad they are back open now. I got my hot chocolate here along with a muffin from a local business pop up shop there. This Tim Hortons inside the hospital was closed for a while and now I'm glad they are back open now. Very convenient way to get treats while we are waiting during our hospital visit.“

“i visit this tim hortons regularly. the staff here are very good and fast. there is one turban man working there his name is maneet pal singh. he is very fast and accurate. the serves with the best quality. his work should be appreciated. Even the manager of the store is very good.“

“I visited Tim Hortons in the evening and had such a great experience! The atmosphere was calm and cozy, perfect for winding down after a long day. The staff were so friendly and welcoming, and my order was prepared quickly with a smile. Special mention to Kayani, who was so polite and kind, it truly made the visit even better. My coffee was fresh and hot, and the donut I ordered was just right—tasty and satisfying.
It really made my evening feel brighter, and I’ll definitely be coming back here again. Great service, great quality, and a wonderful place to relax in the evening.“

“I regularly visit this place and always have had pleasant experience and food. Even if the queue is long I will still wait for Bansu who is cheerful and delivers order with smile. Other staff members are helpful as well. Good place for coffee and food if you are at this mall.“

“I am only leaving this. 5 star because Priya was super friendly and she actually listened to my request.

I asked simply to mix my icecap more and without any attitude she did it.

She also cleaned the top of my lid which no one ever does or cares too. But priya did it with a smile

Thank you“

“The gas station is a one-stop store.- Gas- Air Pumps for tires- Wheelchairs accessible-Tim Hortons drive-through orwalk-ins,-Clean washrooms well kept-Sell of M & M foods there is aMicrowave or take so youDon't need to stop at thegrocery store on the wayhome.☆ You won't be disappointed and the staff at Tim Hortons and the Gas Station Attendants are very friendly.“

“I have been coming to this Tim Hortons for quite some time and always enjoyed the experience. The food is consistently good, and the staff are very kind and welcoming, always greeting with a smile.

However, today was the first time I had the chance to use the washroom, and I was quite disappointed to find it in very poor condition. This was surprising because the rest of the store is very well maintained — the sitting area and the exterior are always clean and inviting.

Since I often visit Tim Hortons for coffee, donuts, and snacks for my child, I believe it’s very important that the washroom also reflects the same standard of cleanliness. I hope the management can take this into consideration and invest in improving the condition of the washroom.“

“Being a regular customer for over 15 years, this cafe certainly has become a part of my life. To begin with, the store is kept clean and well-organized. The food and beverages are consistently fresh throughout the day, adhering to the company's standards. That being said, the hospitality and exceptional service have won me over as a repeat customer to this place since day one. Their ability to serve both drive-in and walk-in customers efficiently while maintaining a warm smile even during peak hours is impressive. My experience with this coffee shop has been truly fantastic; from the moment I go in, they are ready to serve me with a smile, and I leave satisfied. This friendly Tim Horton's is conveniently located at Lawrence East and Warden, just opposite the bus stop, and is a great place to get treated, whether it's summer or winter. You guys are awesome. Keep up the teamwork. Thank you👍👍👍“

“I go regularly thru the drive thru in the mornings and find the staff very, very pleasant which helps to make my day!!!I have also sat inside and find it lovely and bright and usually quite clean.It's a very busy one but service is usually quite quick and there seems to be regular staff on which helps.“

“There’s good and bad situation everywhere! With this Tim Hortons there’s so great people working there with great customers service skills… things like: remembering their customers and what they order on a daily basic and always with a smile.
Thank you for the little things that counts!“

“I am a regular here every time I come here with my husband Sonia always treats us with a smile and I wish her the best , she is wonderful and perfect in customer service, I am very happy to come here every time and suggest everyone to come here as well .“

“They always get our tea order right, which seems to be a rare thing!

Vegetarian options: A few to choose from.

Parking: It's a gas station too so you can fuel up and get Tims

Wheelchair accessibility: Easy access“

“Had an amazing experience at Tim Hortons. Paritosh was incredibly friendly, professional, and attentive — he made sure my order was perfect and served with a smile. It’s always nice to see someone who truly cares about good customer service. The coffee was fresh, the food was great, and Paritosh made the visit even better. Thanks for the excellent service!“

“This location is inside Bridlewood Mall food court. It’s a very high traffic Tims smack in the middle of the food court. The line was only 3 people so I decided to quickly place a mobile order for 1 chocolate dip donut 🍩 because my sugar was dropping.
I stood at the counter waiting and watching 5 people place new orders at the counter and pick up their orders while still waiting for the 1 (one) donut and even when I was the only one remaining( still no one even asked what I was waiting for, checked the board for outstanding orders, or just looked at my mobile confirmation on my 📱. After 10 minutes and needing something quick; I interrupted one of the girls to ask her if I could just get the donut and leave. The receipt was still in front of me on the counter because she even asked while looking at it if it was only the one donut 😙🤨.

A little surprised why it took the order so long when there were 10 available ?

Perhaps the mobile order area is still being #tweaked I dunno 🤷🏼‍♀️“

“I had an awesome experience at this Tim Hortons drive-thru! I ordered my usual—a coffee with 3 cream and 2 sugar, plus a sausage Farmer’s Wrap with extra egg. Other locations almost always mess up my order, but this one got everything perfect on the first try. No mix-ups, no missing items—just exactly what I asked for. It’s such a relief to finally find a Tim Hortons that pays attention to the details. This location has definitely earned my trust.“

“On a cool, rainy morning, our outdoor plans changed and we decided on a TH visit instead. This is a new location for us but pleasantly surprised at the size of the restaurant with different types of seating options available. The location was clean; dining area and washrooms. Staff were very pleasant and welcoming. A special shout-out to Loki on the order front.“

“Akash served me really well. He took my order with patience, i was confused and he made me aware with the new menu and i got to know about the supreme stack, so thanks to him. The guy who made my coffee i think chan was also so nice to me .“

“Newly renovated community store. The people are pleasant.

Dietary restrictions: They will adjust menu items to suit restrictions. They are very good this way.

Parking: Community store so small parking lot. They have drive through too. That can be a bit of a challenge if you want to come into the store in rush hour. They are fairly prompt though. As Tim Horton’s go this is one of the better locations. Some are not at consumer friendly.

Wheelchair accessibility: Wheel chair parking.“

“I had a wonderful experience at this Tim Hortons! The staff were friendly, attentive, and went above and beyond to make sure my order was perfect. The service was quick even during busy hours, and everything was served fresh and hot. The coffee was spot on, and the food was delicious — exactly what you’d expect from Tim Hortons at its best. A great example of excellent customer service and quality food! Highly recommended.“