Tim Hortons in Scarborough

“This is an excellent Tim Hortons. The staff is so wonderful and so helpful, I would always recommend everyone to go to this one. Alyhsa, Rowena and Jeyah have been so cheerful and helpful every single time I go there. Truly one of the best staff members I've ever come across. If I could give 6 stars I would :)“

“⭐️⭐️⭐️⭐️⭐️
I have such a great experience at this Tim Hortons thanks to Gourav. He is extremely polite, friendly, and quick with service. No matter how busy it gets, he greets customers with a smile and makes sure the orders are accurate. His positive attitude really stands out and makes the visit enjoyable. Thanks for making every coffee run a thrilling adventure in mediocrity!“

“I am a daily customer and the staff are very kind when I order, especially one employee Supreet, she is very nice and kind and she’s always talking with respect and kindness. I adore her. This Tim Hortons environment is very good the staff are amazing and they take orders very carefully and give their customers what they want with respect and kindness. I’ve went to many different Tim Hortons and I haven’t experienced any of them other than this one all of the other ones were rude and messed up my orders. This Tim Hortons coffee and food are very tasty and amazing I’ve tried so many Tim Hortons and none one them are better then the Alton Tim Hortons.“

“I had an amazing experience at this Tim Hortons thanks to Bhumi, who is truly one of the best employees I’ve encountered. She greeted me with a warm smile, was extremely polite, and provided excellent customer service. My order was prepared quickly and accurately, and she even went the extra mile to make sure everything was perfect.“

“The best tim i have ever visited. I never expected this kind of service by tims. I placed an online order thinking that i might have to collect it but the lady i don't know her name she was indian brought my food at my table with napkins as well!!! And the food tasted mouth watering 😋 hot and super tasty. The garlic bread was seasoned nicely and the pizza was juicy and tasty as hell. I love you guys this is my favorite tim now will be visiting again . Super nice service.“

“I want to affirm that staff are always pleasant and I am served quickly. My review pertains solely regarding my experience bringing in a reusable cup. Sometimes my London Fog is made in my reusable cup. On June 4, 2025 it was not. Management, it is vital that your employees are either given and instructed to use the reusable jug to make the beverage in or instructed to use the customer’s reusable cup. It is pointless to give the customer a discount when a paper cup is still being used.“

“I had a wonderful experience with Akila at Tim Hortons. She is always so respectful, kind, and welcoming — not only with me, but with every customer. The moment you see her at the window, she greets you with a warm smile that makes you feel valued. She takes each order with care and accuracy, making the whole experience smooth and pleasant. Akila truly stands out for her kindness and professionalism, and she’s a great example of excellent customer service.“

“I had a wonderful experience at this Tim Hortons! The staff were very friendly, attentive, and made me feel welcome from the moment I walked in. My order was taken quickly, prepared just the way I wanted, and served with a smile. It’s refreshing to see such great customer service, especially during busy hours. A big thank you to the team for making my visit such a positive one, I’ll definitely be coming back!“

“This is one of the best Tim . The staffs here are the best,especially Lerrie and Arsh. They are so polite and quick with the orders. These kind of staffs are needed at the other locations especially at Victoria park , Finch ..the manager there is the worst.“

“I always have a great experience at this Tim Hortons, thanks to Jaspreet. She greets everyone with a genuine smile and provides excellent service. I usually order steeped tea, and she always prepares it perfectly. It’s refreshing to see someone so kind and professional — she truly makes the visit enjoyable every time!“

“I had a wonderful experience at Tim Hortons! The staff was friendly and quick with service. My coffee was perfectly brewed — just the way I like it — and the baked goods were fresh and delicious. The place was clean and had a cozy atmosphere, making it a great spot to relax. Tim Hortons never disappoints when it comes to quality and consistency. Highly recommended!“

“I always have a great experience whenever Gowri is working. She’s friendly, professional, and goes out of her way to make sure orders are accurate and served quickly. You can tell she genuinely cares about the customers, always greeting with a smile and keeping things moving even during busy times. Her positive attitude makes my visits to Tim Hortons even better. Keep up the amazing work, Gowri!“

““I always enjoy coming to Tim Hortons. The staff are friendly, the service is quick, and the coffee is consistently fresh. The atmosphere is welcoming, whether I’m grabbing something on the go or sitting down for a break. I appreciate the variety of menu options and how everything is prepared well. A reliable place for great coffee and a good start to the day.”“

“This Tim Hortons really stands out compared to other locations. The staff here are always friendly, welcoming, and genuinely seem happy to be here. For some reason, the coffee tastes noticeably better than at most other Tim Hortons—it’s richer and fresher, not just the same generic brew. Without a drive-thru, the staff can give more attention to each customer, which makes the experience even better. It’s also a great spot to study or relax. I can’t say enough good things about this place—definitely a 5-star location!“

“I went through the drive-thru with my daughter. It was farther than the one closest to my home but that one was out of Tea, Donuts, and customer service.

The drive thru order was so simple and almost shocking because they had steeped teas, Christmas cookies, and donuts🎉.

The girl at the window was so sweet and courteous! She confirmed my order twice and ensured she labeled each lid on the teas before handing them to me. We were incredibly happy not only were the steeped teas freshly brewed, the baked goods were all so fresh it was almost like being the first one in the bakery 🍩 🥯 .

I don’t go to this location often but in all honesty; they never disappoint 👍🏼🙌🏼👏🏼☺️“

“Amazing staff! Always friendly, efficient, and super quick with service. Grabbing a coffee here is always a smooth experience.

My meals are always made just the way I want💋❤️❤️

Love you guys and the hardwork u all put in to bring a smile on my face“

“I visit this Tim Hortons almost regularly, and I must say it’s the best one I’ve ever been to. The staff are always friendly, provide excellent customer service, and greet everyone with a warm smile. Manisha and Daljit truly stand out — they run the place with so much dedication, ensure that everything is organized, and always go the extra mile to make customers feel comfortable. They create a welcoming atmosphere, treat people with genuine care, and set a great example for the whole team. Thanks to their efforts, this location always feels inviting and well managed.“

“Today we came from Barrie and we visited Tim in early morning and found a really helpful lady whose name was Ira , she really helped us to locate the direction further after having breakfast. Really good staff and after long time we saw a great customer services which was offered. Will come soon ✌️“

“I’d like to commend Jemma and Jennet for their outstanding service at Tim Hortons. They were both incredibly friendly, efficient, and made my visit a pleasant one. It’s always great to see staff who genuinely care about customer satisfaction. Keep up the great work!“

“I usually visit this Tim Hortons in the evening, and I just want to give a big shoutout to the evening staff. They’re always friendly, efficient, and handle busy times with a smile. Really appreciate the great service—makes my day every time!“

“I had a wonderful dine-in experience at this Tim Hortons. The food was fresh, tasty, and served just the way I like it. What stood out most was the warm and welcoming service. Supreet greeted me with such kindness and professionalism, making me feel valued as a customer right from the start. It really added to the overall positive atmosphere. A great spot for enjoying a meal with excellent service—I’ll definitely be coming back!“

“I would like to give my appreciation to Tim Hortons. 3488 Lawrence Ave East Location because everyday is amazingly smooth and light. My husband usually buys a dark roast and a latte for me. Plus a bagel with cream cheese our go to breakfast before coming to work everyday. The service and people so excellent truly good quality of coffee, ambiance , and the variety of food in Scarborough. Thank you Tim Hortons ❤️“

“This is one of my favorite Tim Hortons locations! It’s connected to a Circle K, which gives it a cozy and charming vibe. Every time I visit, Samadhi always welcomes me warmly and even remembers my usual order! It’s also close to my home, so I really love coming here.“

“It feels always great and comfortable to be at this Tim’s outlet, I have been coming from last few months and the quality of beverages, food as well as the friendly & welcoming nature of the staff has always been consistent despite rush hours! Great service⭐️⭐️⭐️⭐️⭐️“

“They always get our tea order right, which seems to be a rare thing!

Vegetarian options: A few to choose from.

Parking: It's a gas station too so you can fuel up and get Tims

Wheelchair accessibility: Easy access“

“I visited Tim Hortons yesterday and honestly, I don’t usually leave reviews—but Archana’s service made me want to. She was so warm, kind, and attentive that it really stood out from any other experience I’ve had at Tim’s. The way she treated me made me feel valued as a customer, and that little bit of extra care truly made my day. Thank you, Archana—you deserve to be recognized.“

“This Tim Hortons is always crazy busy — long lineups are pretty common, especially during peak hours. But despite the chaos, the manager here really stands out. He works right alongside his team, hustling just as hard as the rest of them. It’s honestly one of the hardest-working Tim Hortons locations I’ve ever seen. Props to the staff for keeping things moving under pressure“

“The employees are very good in nature, especially Vraj Soni. That man is very hardworking and is very friendly. The atmosphere is too good. The food is satisfactory that is why I and my group of friends are regular customers. I am happy to be the regular customer over here.“

“I had a great experience at this Tim Hortons! The customer service was amazing, staff were friendly, quick, and my order was made quickly and tasted great. The location was also very clean and well-kept, which I appreciate. Definitely coming back!“

“The ladies at this Tim Hortons location are absolutely amazing! They always have a smile on their face and care about serving you properly. They never rush you and always have great recommendations. Also it’s 24hours which is even better!“

“Today’s visit to Tim Hortons turned into a beautiful memory. After 6 long years, I finally tasted a chai tea that felt like the world’s best warm, rich, and comforting in every sip. What made the experience even more special was the kindness and smile of Sizzal. Her warm welcome added a personal touch that made me feel at home. Thank you, Sizzal, for not just serving tea, but for creating a moment I’ll always remember. 🌸“

“This location is inside Bridlewood Mall food court. It’s a very high traffic Tims smack in the middle of the food court. The line was only 3 people so I decided to quickly place a mobile order for 1 chocolate dip donut 🍩 because my sugar was dropping.
I stood at the counter waiting and watching 5 people place new orders at the counter and pick up their orders while still waiting for the 1 (one) donut and even when I was the only one remaining( still no one even asked what I was waiting for, checked the board for outstanding orders, or just looked at my mobile confirmation on my 📱. After 10 minutes and needing something quick; I interrupted one of the girls to ask her if I could just get the donut and leave. The receipt was still in front of me on the counter because she even asked while looking at it if it was only the one donut 😙🤨.

A little surprised why it took the order so long when there were 10 available ?

Perhaps the mobile order area is still being #tweaked I dunno 🤷🏼‍♀️“

“I had a fantastic experience with Sudipa's customer service. She was incredibly friendly, attentive, and ensured that all my concerns were addressed quickly. Her warm and approachable demeanor made the entire process smooth and enjoyable. It's refreshing to receive such prompt and excellent service. Thank you, Sudipa, for going above and beyond!“

“I regularly visit this place and always have had pleasant experience and food. Even if the queue is long I will still wait for Bansu who is cheerful and delivers order with smile. Other staff members are helpful as well. Good place for coffee and food if you are at this mall.“

“Worst experience today. I asked politely for ketchup with my wedges and the staff member manning the make table(probably a shift manager with the way she was behaving) replied, ‘There’s already some there.’ When I asked for a little more, she rolled her eyes at me and slammed the sachets on the shelf. I obviously didn’t take them and instead thanked her for her ‘great service.’ She then replied ‘you’re welcome’ in the most condescending tone. Extremely rude and unprofessional behavior.“

“I’m pretty into Tim Hortons. Their coffee isn’t fancy, but it’s good enough to wake me up and keep me going. The food is simple; nothing crazy, but sometimes that’s all you need. Like a donut or a breakfast sandwich that’s quick and tasty.

It’s easy to grab what I want and get out fast, which is perfect when I’m in a hurry. The staff are usually friendly too, which makes the whole thing better.

I’m not there to chill for hours, but if I want a solid coffee and snack without any hassle, Tim Hortons is my go-to. It’s reliable, and that’s enough for me.“

“I have been coming to this Tim Hortons for quite some time and always enjoyed the experience. The food is consistently good, and the staff are very kind and welcoming, always greeting with a smile.

However, today was the first time I had the chance to use the washroom, and I was quite disappointed to find it in very poor condition. This was surprising because the rest of the store is very well maintained — the sitting area and the exterior are always clean and inviting.

Since I often visit Tim Hortons for coffee, donuts, and snacks for my child, I believe it’s very important that the washroom also reflects the same standard of cleanliness. I hope the management can take this into consideration and invest in improving the condition of the washroom.“

“The Tim Hortons at 960 Warden Avenue is one of my favorite spots for a quick coffee or snack. The customer service here is consistently excellent—staff are friendly, polite, and always ready to help, even during the busiest hours. My orders are prepared accurately and served with a smile, which makes a big difference. The coffee is always fresh, and the Ice Capp is made perfectly every time. The location also has plenty of parking, a spacious dining area, and a fast-moving drive-thru, making it super convenient. Overall, the great service and welcoming atmosphere keep me coming back regularly.“

“Newly renovated community store. The people are pleasant.

Dietary restrictions: They will adjust menu items to suit restrictions. They are very good this way.

Parking: Community store so small parking lot. They have drive through too. That can be a bit of a challenge if you want to come into the store in rush hour. They are fairly prompt though. As Tim Horton’s go this is one of the better locations. Some are not at consumer friendly.

Wheelchair accessibility: Wheel chair parking.“

“The gas station is a one-stop store.- Gas- Air Pumps for tires- Wheelchairs accessible-Tim Hortons drive-through orwalk-ins,-Clean washrooms well kept-Sell of M & M foods there is aMicrowave or take so youDon't need to stop at thegrocery store on the wayhome.☆ You won't be disappointed and the staff at Tim Hortons and the Gas Station Attendants are very friendly.“

“I go regularly thru the drive thru in the mornings and find the staff very, very pleasant which helps to make my day!!!I have also sat inside and find it lovely and bright and usually quite clean.It's a very busy one but service is usually quite quick and there seems to be regular staff on which helps.“

“I had a wonderful experience at this Tim Hortons! The staff were friendly, attentive, and went above and beyond to make sure my order was perfect. The service was quick even during busy hours, and everything was served fresh and hot. The coffee was spot on, and the food was delicious — exactly what you’d expect from Tim Hortons at its best. A great example of excellent customer service and quality food! Highly recommended.“

“On a cool, rainy morning, our outdoor plans changed and we decided on a TH visit instead. This is a new location for us but pleasantly surprised at the size of the restaurant with different types of seating options available. The location was clean; dining area and washrooms. Staff were very pleasant and welcoming. A special shout-out to Loki on the order front.“

“I always have a great experience when Kamal is working at Tims. She is very polite, friendly, and makes customers feel welcome. She takes the time to listen carefully to orders and serves with a warm smile, which really brightens the day. It’s always a pleasure to be helped by her—she’s a wonderful example of great customer service!“

“i visit this tim hortons regularly. the staff here are very good and fast. there is one turban man working there his name is maneet pal singh. he is very fast and accurate. the serves with the best quality. his work should be appreciated. Even the manager of the store is very good.“

“downsized my roasted hazelnut coldbrew to an M and then when resizing it back to a L im missing a good chunk of coffee so now its all sugar and cream. i take one sip and theres virtually no coffee.

if i wanted pure sugar or cream with no coffee in proportion to it i might as well have gone to starbucks and have been charged with $5.07 too

don’t bother upsizing your order if you’re just going to watch them pour the porportions of M into L and then add on cream and sugar and miss the actual cold brew !!!!“

“Akash served me really well. He took my order with patience, i was confused and he made me aware with the new menu and i got to know about the supreme stack, so thanks to him. The guy who made my coffee i think chan was also so nice to me .“

“There’s good and bad situation everywhere! With this Tim Hortons there’s so great people working there with great customers service skills… things like: remembering their customers and what they order on a daily basic and always with a smile.
Thank you for the little things that counts!“