Starbucks in Sacramento

“I really love coming to this store. I know there’s another location nearby that has a drive-thru, but over there they don’t make you feel very welcome. On the other hand, this store at 2648 Watt Avenue, Suite 102, has the best customer service. Everyone here is always so kind and friendly. I come here all the time and I’m a loyal customer. They already know my name and always greet me with, “Hi, Erika!”

I truly love this store and all of its employees. They are excellent people and always very welcoming. I wouldn’t change this location for any other one. Even when I’m far away, I still try to come back to this store every time.“

“I am always greeted and welcomed kindly here. The service is great, everyone is very nice and professional. There is so much space inside and outside to sit and drink. It's also dog friendly, I bring my dog from time to time and we get to sit and relax here while enjoying the view, shade, and drinks. I love that waters are free and they allow you to use the restrooms, which have locks and are always kept clean btw. I usually come here after yoga or a walk at William land park.“

“I absolutely love this Starbucks. The atmosphere is great, and the staff is always friendly and welcoming. I’m greeted with a smile every time I walk in, which really makes a difference. I especially want to recognize Kanani this employee is consistently upbeat, friendly, and always have a smile on their face. I come here every week, and they know my drink by heart, which makes the experience feel personal and appreciated. 10/10 would recommend. This location never disappoints.“

“My go to Starbucks location even though there’s 3 other locations closer to me. Love the atmosphere and how much they are involve in the community. Attended their Halloween Trunk-or-treat and love the involvement they are with John Still Elementary. I always look forward to seeing the John Still arts and crafts that they proudly displayed. This location sets the standard for all other locations to emulate.“

“We’re currently at Starbucks enjoying a tea break, and it turned out to be such a pleasant experience ☕️

We recently switched to tea here and tried the Honey Citrus Mint Tea — it’s absolutely delicious, light, and very comforting. Definitely a great option if you want something warm and refreshing instead of coffee.

The location itself is very nice: calm atmosphere, soft music, and plenty of seating. There are both indoor and outdoor tables available. We chose to sit outside since the weather is beautiful today, and it made the experience even better.

Service was quick and smooth, no waiting, everything was easy.

Overall, a really cozy spot to relax, enjoy your drink, and take a break from the day.“

“My favorite Starbucks. The staff are very kind and pleasant. My 92 years old dad goes there almost everyday and the staff always welcomes him with big smiles and high fives. Since losing my mom 5 years ago, this is a place for him to go and not be forgotten. Thanks again!“

“Early morning drive-through staff is top-tier. They usually know who I am by the time I get to the speaker and they've always got my drink ready exactly the way I like it. I appreciate the friendly staff that make me laugh before I start by workday.“

“I have been going to this location lately and they have very friendly and helpful + knowledgeable employees. I had issues with my App the employee named Aiofe hopefully I am spelling the name correctly helped me and solved the issue promptly she was very knowledgeable and helpful I definitely recommend this location .“

“First time stopping inside of this Starbucks and the people here provide the most professional and friendly service I’ve ever had at any Starbucks across the nation. Thank you to the staff for making this experience the best one yet. Cheers“

“There are a handful of Starbucks in town. This one has the best customer service, atmosphere, cleanliness, and friendliness. They have some tables, where I have coffee and study. Hands down, this is the best one in town.

Wheelchair accessibility: They have ADA friendly tables, bathrooms, and outside seating area.“

“I just stopped by to buy a gift card. The staff took the time explaining the chai latte to me. Chai latte is always my favorite drink. His friendly attitude convinced me to try the chai latte. Yes, it was thick and not as sweet as it used to be. The barista told me chai latte no longer comes pre-sweetened, syrup is added separately. Therefore, you have more control on the sweetness of the drink. I like that.“

“I come to the Starbucks pretty frequently. It's conveniently located. The dining area is clean. The bathroom is clean. I enjoy the drinks. My go-to drink is a tall Tuxedo (white chocolate/mocha) with oat milk and only one pump of each (so that it's not too sweet) and whip. It's perfect. The service is timely. I recommend this location.“

“I know Starbucks recently sent out a directive to their stores to raise their service levels. I would guess there was a lot of retraining, and company rules, and I visited quite a few different Starbucks in the past few months because I move around a lot.

I'm visiting a friend in this neck of the woods, and I walked to the Starbucks this morning to get my regular which is a venti Pike place with heavy cream. I love cream and coffee, and Starbucks is one of the few places where I can get this.

What really marks this particular Starbucks is that they are One of the most cohesive and friendly teams. They work brilliantly well together, genuine smiles all round, laughter and efficiency.

I'm extremely observant. At times, I like to have and everything bagel, double toasted, with two mini containers of cream cheese.

Most other Starbucks toast them once, assuming I won't know the difference. In some locations where I have been a regular for a while, I've had to individually coach almost every person in the establishment to what double toasting means. Not the Starbucks. They got it perfect first time, which is really unusual.

Two different staff have already visited me where I am sitting and ask me if I would like a refill.

If I was Starbucks management, I would visit this place in heavy disguise as a customer, and look at what this location is doing right.

And if you do this, for heaven sakes, rethink all the wooden seats. Go to Tesla, and ask them to make you seats out of their vegan leather with whatever they use to fill the seat in their cars. They will last forever. Just make sure people can't steal them. 🥰😁“

“The staff are always friendly and at least one always greets me as I enter. This location seems very busy, but I never have to wait long for mobile ordering or in person ordering. There is both out door and in door seating. They are open late which is great when you want a coffee at night.“

“They always make my drink correctly, no matter what time of day I stop by whether it’s before work or during lunch. That consistency really shows the quality of their training compared to some other locations.
For those leaving 1 star reviews about the wait times, it’s worth considering that this is one of the busiest Starbucks locations in the area and serves a large number of state workers throughout the day. I usually order ahead through the app, and my drink is ready when I arrive. Also the staff is always friendly and welcoming. Great service and a consistently great experience every time I visit!“

“I’ve been to this Starbucks before, and I have to say.. the difference over the past month has been absolutely incredible. The store has drastically improved, and you can genuinely feel the positive change the moment you walk in. I can actually grab my coffee in a timely manner HAPPY! Whatever you guys are doing keep it up“

“I don’t usually write reviews for chain restaurants but when I stopped at this Starbucks a few months back, I was met with a charismatic employee that not only made my day but all the other customers who walked in. I found out her name was Glory, and she truly lives up to her name. Thank you Glory for such a welcoming experience!“

“I had such a great first impression when I first came here, so I’m back! I really enjoy coming here to grab a coffee and check my phone without any distractions. It’s that simple! The staff is so friendly, and you can tell they’re working hard to get those orders out. Everyone needs their caffeine!“

“I just want to say Amrit and Denzel were both extremely kind to my wife and I. They both went WAY above and beyond in customer service, politeness, and thoughtfulness! I would HIGHLY recommend this location to anyone that wants a positive experience.“

“I don't eat dairy often but when I did a while ago I tried the Pesto Mozzarella breakfast sandwich. It's very delicious. I have since bought it a few times. It's pillowy and the flavor of the mozzarella is wonderful. Also found out they have 2 more new loaf slice breads. I had to try the chocolate pistachio. They also have a frosted Strawberry Lemonade loaf too.“

“I had such a great experience at Starbucks! I ordered through the app because my son was sleeping in the car, and I asked if there was any way they could bring it out to me. Without hesitation, a Starbucks employee kindly brought my drinks outside. Everything was made perfectly, and the service was so friendly. They definitely deserved a tip after going above and beyond like that. Thank you so much for the amazing customer service!“

“I love customer service here because I accidentally ordered my drink and a Starbucks across the street and I had an appointment there and they were able to give me my drink there so I appreciate the people that are working right now thank you so much and I love it“

“My Poor Behavior

Issak (with a K, I believe) was the manager on duty during my visit to this Starbucks. One of the employees enforced the policy of not allowing restroom use until a purchase was made. This policy is completely understandable, but I behaved poorly and emotionally in response. I regret engaging in a conversation about the culture surrounding the policy in the way that I did.

On a location-by-location basis, I recognize the importance of protecting the customer experience by ensuring that complimentary services are reserved for paying customers. This protects both the employees and the quality of service for those who are there to enjoy it.

I should have been more mature and refrained from challenging the employee and the manager. I am proud of Issak for standing up for his team, setting a clear boundary, and handling the conversation with intelligence and professionalism.

I sincerely apologize to him and his team for my behavior.

I am proud of them for protecting their policy, their customer experience, and the community culture they are responsible for maintaining.“

“Starbucks consistently delivers a coffee experience beyond compare. Their rich brews and diverse menu cater to every taste. The cozy ambiance and friendly baristas make it a go-to spot for a caffeine fix or a relaxing break. Starbucks, where every sip feels like a warm hug. ☕“

“I have been sitting in this welcoming environment of Starbucks, working quietly as I sip on my latte, and (oddly?) loving every minute. I over here the baristas interact with the folks in the shop as if they were family and as if this were a charming small town. I received the close attention of a barista who wanted to make sure I properly connected to the wifi, watched coffee drinkers addressed by name, entertaining a little one enjoying a yummy mini scone. I could go on. This kind of kindness and hospitality should never go unnoticed! ?“

“All the employees were awesome! My order was quick and fast. One thing is while I was studying at the table, a guy(customer) came back and started blaming one of the young employee about something. He made such a big deal out of nothing. I honestly felt bad for the young employee who got blamed and I feel bad that he had to go through that. The man (customer) also started video taping all the employees up close, it even felt like he kind of started recording the whole place/lobby, I felt very uncomfortable. But later one of the workers came to people in the lobby and apologized for the inconvenience and offered everyone in the lobby a free drink. I honestly don’t know what the young employee did wrong but truly all of them are sweet and kind. They even apologized to the angry man and yet he still continued to behave that way.

The young employee who got yelled at also took my order, he was very chill and interactive. He even said to me “you can just press ‘skip tip.’” Not even asking for tips just being good to customers.
An awesome guy, I’m sorry he had to deal with that. If he made a mistake, everyone make mistakes and mistakes can be fixed especially if it’s a drink/food order. Just some customers can be so rude.“

“Really like the store but could you PLEASE enforce the mask mandate? I was there today and saw so many people walking around without masks, I had to stop an employee and ask if the mandate had been lifted and I wasn’t aware. The man in the deli said they aren’t allowed to say anything. SOMEONE should.“

“One of the best Starbucks location at Mack Rd, South Sac. Very quick, very clean & best staff👌 America took my order, and she's so peaceful, so sweet 👸🏼
STAR OF THE SHOW 🌈🌈🌈
I recommend this place 100%“

“I would like to share my experience at this Starbucks tonight, the last minute, the customer service staff was ready to close at the end of the day.

I appreciated that they were attentive, cheerful, and did not demonstrate any lack of customer service.

I will return because of the excellent service provided by the staff working tonight, December 22, 2025.“

“went to Starbucks again just to sit down for a bit and grab a drink while I had some free time. the place was clean and had a calm, comfortable vibe, so it was easy to just stay there and relax.

my drink came out quick and tasted consistent like always. it wasn’t anything special or different, just a simple, steady experience where everything went smoothly and the environment felt pretty chill overall.“

“I love this Starbucks location. The baristas are very nice and cool for being so young. I also love the large patio. The baristas are always nice to my dog. Bummed I moved further away, there is definitely a great staff vibe at this location.“

“This Sbux is incredible, its team is highly competent and really cares. Parking: highly recommend the drive through as parking is not only limited but contentious; I once had a man appear irate to the point of potential retaliation due to my place in the drive through line being behind his vehicle (though there was no sign of him leaving when I’d gotten to that spot in line)—however, the drive through is epic, very fast & very accurate.“

“Great place to get coffee. The employees are really nice. However, if you make an online order there's no place to park to run in and just grab it. I was told by the employees that anybody can park anywhere there's no designated parking for Starbucks. Also there is only one handicap space in front of Starbucks. When I went to pick up my coffee and came back an hour later the same car was parked in the handicap spot. I'm not a lazy person I don't mind parking far away but if you're just running in to pick up an online order it would be nice to just be close enough to do that especially if you're on a break and your time is limited.“

“I love going to Starbucks and always will! The people at this location are super sweet and understanding! You also never see them sitting around, they are always busy and ways manage to keep a smile on their faces! Keep up the good work guys!“

“Staff is always friendly and helpful. Clean inside and out. Drive threw can be a Lil busy, but know they are working hard to it moving along. Iv seen students there as x well as older folks out for coffee with friends. I enjoy the vibe there. It can get a Lil loud inside.but not unbearable.
Love the staff!“

“The service was terrific. We were told we could get free refills on coffee and they probably gave me 15 or 16 oz of coffee, at least I went to the 1 at 5411 Diablo road in Sacramento. And was very impressed five point o. An excellent value for the money“

“Susie at this location was by far the nicest Starbucks employee I have ever dealt with in my entire life and I go to Starbucks every single day all around the country she is amazing. She was welcoming, friendly and loving. She was like a mother.“

“Great place to stop by for a quick cup of coffee on the way to work. You can't order ahead through the app here, but you can still pay using the app in-store. Breakfast sandwich options are limited here also. Don't forget to try the Caramel Bruleé Latte!!!!“

“Inside a safeway (which is usually a good place to be) and the Caffe Latte the barista made was super good! New favorite starbucks (although I don't usually go to many, but ones I do are also usually good). Since they're not a corporate location, they don't ask for tips when you pay by card, so bring cash if you want to tip and put it in the jar!Also, Trans Rights!“

“I gotta give the employees here props. They're so abhorrent at their jobs that I've been left with no alternative but to take the extra time to start making my own coffee and now I save a bunch of money! Thanks for helping me out guys!“

“I go to this Starbucks usually on the weekends. It’s such a hit or miss, but it’s a drive thru so I deal with it.

Oliver and Mustafa are amazing with customer service. I always enjoy seeing them, they’re very welcoming, and give great customer service when I need something/something is forgotten by staff.

Not all the employees here are rude, but my husband went a couple Saturday mornings ago and picked up my order.

We always order sriracha on the app; 2 each. He got my drink and food, and noticed there wasn’t any sriracha (this has happened like 10 times after going here since last September). He waited in the drive thru window for someone to come back, so he could ask for sriracha and a straw. He told me he heard the girls say, “what is he waiting for?…Why is he still sitting there?” So he kept waiting. They finally came over and asked him what he was waiting on.

Here’s my thing: why talk about it amongst each other, loudly when he can hear you…when you…could…just ask him what he needs?…he wouldn’t have kept sitting there if he had everything we ordered.

Also, I’ve had attitude from the drive thru staff on multiple Saturday mornings as well, and haven’t always felt welcomed.

I get an iced espresso. Sometimes it’s perfect; or, sometimes the espresso tastes expired, there’s not enough creamer in there, or they don’t stir it.

What is hard about swirling the espresso around with the milk and syrup in the cup? I constantly have to pull my car over in the parking lot, take off my lid, and mix it up myself. Drive thrus should have your items ready to go so you can drive and enjoy your drink. Instead, I’m wasting time, pulling over, taking the lid off, stirring my drink around, and spilling it in my car. Awesome.

I know Starbucks claims, “expired,” espresso “isn’t a thing,” anymore, but as someone who used to work here, and has been a customer for 18+ years at Starbucks, it tastes nasty and is lazy. I’m sure they only made that policy so they don’t have waste espresso, and so the staff doesn’t have to have any sense of urgency to finish the drink in time. I’ve had to go back through the drive thru a couple times just to have them re-make it or give me something different. There have been times I just deal with it and go home because I don’t have time. It’s frustrating.

I really like this location for the most part, but the attitude from a couple employees and the inconsistency in drink building is disappointing. I spend $200 or more a month sometimes here…I want my drink and food how I want it. I don’t think that’s rude or unreasonable to ask.“

“This is hands down the best Starbucks in Sacramento. I used to work in the area, so I stopped there often. Now that I switched jobs, I miss the people here: their coffee was always on point, sometimes you'd get cute little notes in your cup (made my day), and the baristas were always kind even though they're busy as heck. I just picked up a coffee in a different location and doesn't taste too good, so I was reminded to leave a review for the people who made my coffee right every time for years.

Thank you 💜“

“I walked into this store and needed to use the restroom, but it was locked with a code. I went to the counter and asked for access, and the employee was incredibly rude, telling me I had to make a purchase first. I explained that I was planning to buy something, but I needed to use the restroom before ordering. After making me wait for several uncomfortable seconds, she finally gave me the code.
I've been a loyal Starbucks customer for years, and honestly, this felt humiliating. Treating customers like potential criminals before they've even had a chance to place an order is a terrible way to do business. If this is the level of customer service Starbucks now considers acceptable, they have seriously lost touch with the people who support them.“

“It was a complicated order but the barista did amazing. Props to her on a job well done. I didn't even get her name but she said, this order made her think. All I had was a chai tea but, my husband and son had to come up with a complicated Frappuccino and double blended Frappuccino with extra shots and a uniqueness each their own. The compliment is that she did the order right and renewed my faith in starbucks. Thank you.“

“I went to this place for the first time and it was amazing, I went to a lot of other Starbucks and throughout all of them this one was my favorite. Their drinks tasted way better than the other Starbucks I have went to, also there was no rush, I got my drink really fast. All the workers were respectful and kind, they treated me nicely. In my opinion, this is the perfect place to hangout and relax 10/10 I recommend.“

“Ava was phenomenal, was fast, friendly & energetic! Super helpful and even sold me on her new favorite drink #beastmodeactivated 🥤it was a Strawberry/Dragonfruit iced drink. It was absolutely delicious.
I honestly didn’t even go in to buy anything for myself only for my roommate. And somehow I walked out with a new drink which I may have to consider becoming my new favorite there… That’s really good service if you ask me. To be able to get someone to walkout with more than they walked in for!“

“I just started working at sports clips and i have been getting starbucks next door most of the days i been working and omg!! I have never had my coffee so perfect consistantly ever at any other starbucks,i always have had to let people know my coffee isnt the right color or taste but these girls have been making my coffee perfect everytime!! They are so nice and chill and really listen to my order.“