Starbucks in Sacramento

“My Poor Behavior

Issak (with a K, I believe) was the manager on duty during my visit to this Starbucks. One of the employees enforced the policy of not allowing restroom use until a purchase was made. This policy is completely understandable, but I behaved poorly and emotionally in response. I regret engaging in a conversation about the culture surrounding the policy in the way that I did.

On a location-by-location basis, I recognize the importance of protecting the customer experience by ensuring that complimentary services are reserved for paying customers. This protects both the employees and the quality of service for those who are there to enjoy it.

I should have been more mature and refrained from challenging the employee and the manager. I am proud of Issak for standing up for his team, setting a clear boundary, and handling the conversation with intelligence and professionalism.

I sincerely apologize to him and his team for my behavior.

I am proud of them for protecting their policy, their customer experience, and the community culture they are responsible for maintaining.“

“Great spot. Great wifi. Great service and they just recently updated their interior so now it’s actually comfortable. Still extremely busy spot due to the location of being right next to the freeway on ramp and they don’t have a drive-thru so just keep that in mind of you are trying to just pick up a quick cup.“

“My favorite Starbucks. The staff are very kind and pleasant. My 92 years old dad goes there almost everyday and the staff always welcomes him with big smiles and high fives. Since losing my mom 5 years ago, this is a place for him to go and not be forgotten. Thanks again!“

“I really love coming to this store. I know there’s another location nearby that has a drive-thru, but over there they don’t make you feel very welcome. On the other hand, this store at 2648 Watt Avenue, Suite 102, has the best customer service. Everyone here is always so kind and friendly. I come here all the time and I’m a loyal customer. They already know my name and always greet me with, “Hi, Erika!”

I truly love this store and all of its employees. They are excellent people and always very welcoming. I wouldn’t change this location for any other one. Even when I’m far away, I still try to come back to this store every time.“

“I have been going to this location lately and they have very friendly and helpful + knowledgeable employees. I had issues with my App the employee named Aiofe hopefully I am spelling the name correctly helped me and solved the issue promptly she was very knowledgeable and helpful I definitely recommend this location .“

“I come to the Starbucks pretty frequently. It's conveniently located. The dining area is clean. The bathroom is clean. I enjoy the drinks. My go-to drink is a tall Tuxedo (white chocolate/mocha) with oat milk and only one pump of each (so that it's not too sweet) and whip. It's perfect. The service is timely. I recommend this location.“

“Love this unique Starbucks. It's my favorite when I visit Sacramento for work. The store is located on a street of corner with interesting geometry, and they built a facade to lean into that! Parking is right, but there is usually street parking very close plus mobile order customers always get creative with vehicle Tetris. The staff are so friendly and greet me by name when I pick up my mobile order - what a nice touch!“

“Great staff! Very friendly and accommodating. I mobile ordered at the wrong Sutterville location and was in a rush (didnt even mention that) and she made my order to this store and fulfilled it, as well as the extremely lovely coworker giving me a big cup of ice for the road. Smoothed my chaotic morning right out. Favorited this location and will use it when I am working in the area! Keep it up team! (I didn’t catch names but am very thankful!)“

“Great place to get coffee. The employees are really nice. However, if you make an online order there's no place to park to run in and just grab it. I was told by the employees that anybody can park anywhere there's no designated parking for Starbucks. Also there is only one handicap space in front of Starbucks. When I went to pick up my coffee and came back an hour later the same car was parked in the handicap spot. I'm not a lazy person I don't mind parking far away but if you're just running in to pick up an online order it would be nice to just be close enough to do that especially if you're on a break and your time is limited.“

“This Sbux is incredible, its team is highly competent and really cares. Parking: highly recommend the drive through as parking is not only limited but contentious; I once had a man appear irate to the point of potential retaliation due to my place in the drive through line being behind his vehicle (though there was no sign of him leaving when I’d gotten to that spot in line)—however, the drive through is epic, very fast & very accurate.“

“My go to Starbucks location even though there’s 3 other locations closer to me. Love the atmosphere and how much they are involve in the community. Attended their Halloween Trunk-or-treat and love the involvement they are with John Still Elementary. I always look forward to seeing the John Still arts and crafts that they proudly displayed. This location sets the standard for all other locations to emulate.“

“I just wanted to give a shout out to Nadia and Caitlyn on the evening shift! I came through that morning and my drink was not made properly; so I came back after I got of work and Caitlyn re-made it perfectly. Their service was phenomenal!!“

“We’re currently at Starbucks enjoying a tea break, and it turned out to be such a pleasant experience ☕️

We recently switched to tea here and tried the Honey Citrus Mint Tea — it’s absolutely delicious, light, and very comforting. Definitely a great option if you want something warm and refreshing instead of coffee.

The location itself is very nice: calm atmosphere, soft music, and plenty of seating. There are both indoor and outdoor tables available. We chose to sit outside since the weather is beautiful today, and it made the experience even better.

Service was quick and smooth, no waiting, everything was easy.

Overall, a really cozy spot to relax, enjoy your drink, and take a break from the day.“

“I just stopped by to buy a gift card. The staff took the time explaining the chai latte to me. Chai latte is always my favorite drink. His friendly attitude convinced me to try the chai latte. Yes, it was thick and not as sweet as it used to be. The barista told me chai latte no longer comes pre-sweetened, syrup is added separately. Therefore, you have more control on the sweetness of the drink. I like that.“

“There are a handful of Starbucks in town. This one has the best customer service, atmosphere, cleanliness, and friendliness. They have some tables, where I have coffee and study. Hands down, this is the best one in town.

Wheelchair accessibility: They have ADA friendly tables, bathrooms, and outside seating area.“

“Went to the Starbucks after placing two mobile orders. Somehow I ordered my sandwhich to the wrong store. I was a bit upset at myself and disappointed because I had to go to work and couldn’t make it to the other store on time. Sabrine was incredible and offered me a replacement sandwhich without me asking for it even though it was my mistake. Definitely made my morning thank you so much. The girl handling the mobile orders today was also a big help although I forgot her name. I made it to work just on time with breakfast in hand. Thank you both!!“

“The staff are always friendly and at least one always greets me as I enter. This location seems very busy, but I never have to wait long for mobile ordering or in person ordering. There is both out door and in door seating. They are open late which is great when you want a coffee at night.“

“I usually don’t write reviews but this is an exception. I highly recommend this Starbucks as I had the most considerate barista (shout out to Cady!!) take my order this evening as i was visiting from the east coast for a day and believe me i have been to a lot of Starbucks in NYC and NJ and its only a very few baristas who have stood out so far in my experience and Cady was one of them. She absolutely loves her job and went above and beyond and took genuine interest to make me brown sugar latte with cinnamon which was perfect as she made sure to explain to me the difference between cane sugar and brown sugar raw sugar ensuring she lets me know that she recommends half of the package to make it just PERFECT!!! Please know Cady your passion is observed and acknowledged and kindly continue to set the example for everyone else.“

“I don’t usually write reviews for chain restaurants but when I stopped at this Starbucks a few months back, I was met with a charismatic employee that not only made my day but all the other customers who walked in. I found out her name was Glory, and she truly lives up to her name. Thank you Glory for such a welcoming experience!“

“To the sweet girl that gave me my drink just now, I could cry. I was having a so so Saturday night and needed to use my birthday reward since it was the last day to use it. Then you write this nice thing on my cup. Thank you for being kind and you didn’t know it when I came in but I was pretty down. You made me feel better, just by your cup message. <3“

“The cowabunga gentleman that works drive thru deserves every dollar spent and more. Send him to the DMV next to train them all on how to get their jobs done with a great attitude. Perhaps the white house will soon follow for this gentlesir. The rest of the drive thru staff is always pleasant as well. May the twisted corporation of Starbucks treat you all kindly.“

“Ever since Rylie became the manager at this location the vibe and service improved! She creates such a positive atmosphere! She has also blessed our school community! Grateful for Rylie and her leadership at Starbucks! I love coming to this location because of Rylie!“

“Soooo…. I did an online order with 3 drinks and 2 chocolate croissants…… 2 steps from making it to my car I dropped one…💀😭 now this has never happened to me so I stood there in disbelief.🤦🏽‍♂ I went inside and the employees were extremely nice, sincere, and showed empathy. I couldn’t thank them enough for remaking my drink! 🥹 Bless this shop! 🤍✨“

“Inside a safeway (which is usually a good place to be) and the Caffe Latte the barista made was super good! New favorite starbucks (although I don't usually go to many, but ones I do are also usually good). Since they're not a corporate location, they don't ask for tips when you pay by card, so bring cash if you want to tip and put it in the jar!Also, Trans Rights!“

“I love going to Starbucks and always will! The people at this location are super sweet and understanding! You also never see them sitting around, they are always busy and ways manage to keep a smile on their faces! Keep up the good work guys!“

“I love customer service here because I accidentally ordered my drink and a Starbucks across the street and I had an appointment there and they were able to give me my drink there so I appreciate the people that are working right now thank you so much and I love it“

“I have been sitting in this welcoming environment of Starbucks, working quietly as I sip on my latte, and (oddly?) loving every minute. I over here the baristas interact with the folks in the shop as if they were family and as if this were a charming small town. I received the close attention of a barista who wanted to make sure I properly connected to the wifi, watched coffee drinkers addressed by name, entertaining a little one enjoying a yummy mini scone. I could go on. This kind of kindness and hospitality should never go unnoticed! ?“

“I had such a great first impression when I first came here, so I’m back! I really enjoy coming here to grab a coffee and check my phone without any distractions. It’s that simple! The staff is so friendly, and you can tell they’re working hard to get those orders out. Everyone needs their caffeine!“

“First time stopping inside of this Starbucks and the people here provide the most professional and friendly service I’ve ever had at any Starbucks across the nation. Thank you to the staff for making this experience the best one yet. Cheers“

“All the employees were awesome! My order was quick and fast. One thing is while I was studying at the table, a guy(customer) came back and started blaming one of the young employee about something. He made such a big deal out of nothing. I honestly felt bad for the young employee who got blamed and I feel bad that he had to go through that. The man (customer) also started video taping all the employees up close, it even felt like he kind of started recording the whole place/lobby, I felt very uncomfortable. But later one of the workers came to people in the lobby and apologized for the inconvenience and offered everyone in the lobby a free drink. I honestly don’t know what the young employee did wrong but truly all of them are sweet and kind. They even apologized to the angry man and yet he still continued to behave that way.

The young employee who got yelled at also took my order, he was very chill and interactive. He even said to me “you can just press ‘skip tip.’” Not even asking for tips just being good to customers.
An awesome guy, I’m sorry he had to deal with that. If he made a mistake, everyone make mistakes and mistakes can be fixed especially if it’s a drink/food order. Just some customers can be so rude.“

“Starbucks consistently delivers a coffee experience beyond compare. Their rich brews and diverse menu cater to every taste. The cozy ambiance and friendly baristas make it a go-to spot for a caffeine fix or a relaxing break. Starbucks, where every sip feels like a warm hug. ☕“

“I just started working at sports clips and i have been getting starbucks next door most of the days i been working and omg!! I have never had my coffee so perfect consistantly ever at any other starbucks,i always have had to let people know my coffee isnt the right color or taste but these girls have been making my coffee perfect everytime!! They are so nice and chill and really listen to my order.“

“Really like the store but could you PLEASE enforce the mask mandate? I was there today and saw so many people walking around without masks, I had to stop an employee and ask if the mandate had been lifted and I wasn’t aware. The man in the deli said they aren’t allowed to say anything. SOMEONE should.“

“I want to recognize the manager and team at this Starbucks. I accidentally placed my mobile order at the wrong location, and although they weren’t obligated to help, the manager kindly remade my drinks at no charge after I explained the situation. That level of understanding and customer service made me feel genuinely valued. Thank you for going above and beyond, I truly appreciate it and will definitely be back. Highly recommend this location!“

“Staff is always friendly and helpful. Clean inside and out. Drive threw can be a Lil busy, but know they are working hard to it moving along. Iv seen students there as x well as older folks out for coffee with friends. I enjoy the vibe there. It can get a Lil loud inside.but not unbearable.
Love the staff!“

“Great place to stop by for a quick cup of coffee on the way to work. You can't order ahead through the app here, but you can still pay using the app in-store. Breakfast sandwich options are limited here also. Don't forget to try the Caramel Bruleé Latte!!!!“

“I would like to share my experience at this Starbucks tonight, the last minute, the customer service staff was ready to close at the end of the day.

I appreciated that they were attentive, cheerful, and did not demonstrate any lack of customer service.

I will return because of the excellent service provided by the staff working tonight, December 22, 2025.“

“I gotta give the employees here props. They're so abhorrent at their jobs that I've been left with no alternative but to take the extra time to start making my own coffee and now I save a bunch of money! Thanks for helping me out guys!“

“Susie at this location was by far the nicest Starbucks employee I have ever dealt with in my entire life and I go to Starbucks every single day all around the country she is amazing. She was welcoming, friendly and loving. She was like a mother.“

“I went to this place for the first time and it was amazing, I went to a lot of other Starbucks and throughout all of them this one was my favorite. Their drinks tasted way better than the other Starbucks I have went to, also there was no rush, I got my drink really fast. All the workers were respectful and kind, they treated me nicely. In my opinion, this is the perfect place to hangout and relax 10/10 I recommend.“

“One of the best Starbucks location at Mack Rd, South Sac. Very quick, very clean & best staff👌 America took my order, and she's so peaceful, so sweet 👸🏼
STAR OF THE SHOW 🌈🌈🌈
I recommend this place 100%“

“The service was terrific. We were told we could get free refills on coffee and they probably gave me 15 or 16 oz of coffee, at least I went to the 1 at 5411 Diablo road in Sacramento. And was very impressed five point o. An excellent value for the money“

“I have come to this location numerous times on the weekend typically, and I never have to wait more than 5 minutes for a drink/food item. They are very friendly!

This is one of the few Starbucks open later, so I like to study here. They have plenty of seating as well with some outlets.“

“This place is amazing. Middle of last week Thursday or Wednesday. I went there in the morning to pick up a refresher a energizing tea. When I got there I knew they were a little backed up and I could staying away any longer. I expressed to them. I'll just come back later and pick it up because I ordered online. There was a gentleman who handed me a tall which is their version of small and I realized I ordered the wrong size. There was a wonderful woman there who told me come back that afternoon and she'll take care of it. Unfortunately because of my schedule I never made it back so I went today which is the 1st of September. Mind you, the last time I've gone was the 27th of August. I went in for my lunch and ordered their extra large tea and the woman at the registry said it was taken care of. I had no idea that. Kay would remember me yet alone. Remember my name. I don't go to Starbucks often at all, but this was amazing service Best. I've had anywhere that I've gone big shout out to their team and bigger shout out to

KAY!!!!! YOU ROCK!!!! ❤❤❤“

“Mrs.Dawn make the early morning more enjoyable. She's always very friendly and has amazing customers service. I've gone to this location off and on and she's the only one who has ever spoken to me. The other workers are capable and make my drink as ordered. I went today and my order was taken and prepared while I sat in the table area (that they have out again). Also this location has no toaster oven and they don't tell you until after they give you your cheese Danish still in the plastic bag(no complain about that) in the pastry sleeve. Why 5 start the workers have no control over the equipment and Mrs.Dawn make up for customer service.“

“Seen alot of older reviews about rude staff, but we had the total opposite experience. We also learned that this shop is under new management and it shows! My wife and I got a couple drinks and stayed for an hour reading our books. It was a nice pit-stop to our afternoon. Keep up the great work guys!“

“Great Starbucks with a clean and modern atmosphere! The store was bright, well-organized, and had a nice selection of drinks, pastries, and breakfast items. Everything looked fresh and inviting, and the menu had plenty of seasonal options to choose from.

I really enjoyed stopping by here for a coffee and a quick bite. The atmosphere was relaxing and welcoming, making it a nice place to grab a drink or take a short break. Definitely a Starbucks I’d be happy to visit again!“