McDonald's in Jacksonville

“I go here frequently; use the McDonald’s app sometimes to get breakfast. I’ve never had issues at all even if they forgot something, it happens. They’re really sweet and attentive staff. I got a GIANT. Crispy chicken McGriddle this morning that’s why I had to leave the review cause god bless I’ve never seen something this big 😂“

“5/12/26. We are at the tail end of a 7000 mile road trip and needless to say that we have visited numerous McDonald’s along our nations highways for restroom breaks and a occasional meal. This one was one of the best that we have stopped in, great service (Courtney is exceptional) and the facility was super clean. Also the location is right on Rt 301 so super easy to access.“

“Generally the foods pretty normal for McDonald's over here. But this time it was mediocre at best. I'm going to give the benefit of the doubt because it was dinner rush but when we received our food after a 20-30 minute wait in the drive thru our fries were pretty undercooked, and our drinks never came with straws. It may seems like small stuff but it adds up, especially after waiting pretty long. Like I said, it was dinner rush so I wouldn't have been too mad at missing straws but come on... Undercooked fries?“

“𝗪𝗮𝗿𝗻𝗶𝗻𝗴 ⚠️: 𝗬𝗼𝘂𝗿 𝗽𝗮𝗴𝗲 𝗶𝘀 𝗮𝘁 𝗿𝗶𝘀𝗸 𝗼𝗳 𝗯𝗲𝗶𝗻𝗴 𝗽𝗲𝗿𝗺𝗮𝗻𝗲𝗻𝘁𝗹𝘆 𝗱𝗲𝗹𝗲𝘁𝗲𝗱 𝗱𝘂𝗲 𝘁𝗼 𝗮𝗹𝗹𝗲𝗴𝗲𝗱 𝗻𝗼𝗻-𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝗼𝘂𝗿 𝘁𝗲𝗿𝗺𝘀 𝗮𝗻𝗱 𝗰𝗼𝗻𝗱𝗶𝘁𝗶𝗼𝗻𝘀. 𝗔𝗽𝗽𝗲𝗮𝗹 𝗮𝗰𝘁𝗶𝗼𝗻 𝗶𝘀 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗶𝗺𝗺𝗲𝗱𝗶𝗮𝘁𝗲𝗹𝘆 𝘄𝗶𝘁𝗵𝗶𝗻 𝘁𝗵𝗲 𝗻𝗲𝘅𝘁 𝟮𝟰 𝗵𝗼𝘂𝗿𝘀. 𝗦𝘂𝗯𝗺𝗶𝘁 𝗮𝗻 𝗮𝗽𝗽𝗲𝗮𝗹 𝗯𝘆 𝗳𝗼𝗹𝗹𝗼𝘄𝗶𝗻𝗴 𝘁𝗵𝗲 𝗹𝗶𝗻𝗸 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗱 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗺𝗺𝗲𝗻𝘁 𝗯𝗼𝘅 𝗼𝗳 𝘁𝗵𝗶𝘀 𝗽𝗼𝘀𝘁. 𝗙𝗮𝗶𝗹𝘂𝗿𝗲 𝘁𝗼 𝗱𝗼 𝘀𝗼 𝗺𝗮𝘆 𝗹𝗲𝗮𝗱 𝘁𝗼 𝗶𝗿𝗿𝗲𝘃𝗼𝗰𝗮𝗯𝗹𝗲 𝗱𝗲𝗹𝗲𝘁𝗶𝗼𝗻 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗽𝗮𝗴𝗲. 𝗥𝗲𝗴𝗮𝗿𝗱𝘀, 𝗠𝗲𝘁𝗮 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗧𝗲𝗮𝗺 𝗖𝗵𝗲𝗰𝗸 𝗖𝗼𝗺𝗺𝗲𝗻𝘁 𝗕𝗼𝘅 𝗼𝗳 𝘁𝗵𝗶𝘀 𝗽𝗼𝘀𝘁!!!“

“Sadly this place has more bad reviews than good but Ive come her often for the last 6 months and the food and service had always been good to me..no place no one is perfect surely theres been visits thay weren't as pleasant as others but nonetheless this is the best MCDONALD'S ive ever come to.“

“⭐⭐⭐⭐⭐

Samantha at McDonald’s provided absolutely phenomenal service! From the moment I walked in, she was friendly, professional, and went above and beyond to make sure my experience was exceptional. Her positive attitude, attention to detail, and outstanding customer service truly stood out. It’s rare to come across someone so dedicated and welcoming. Samantha made the entire visit enjoyable, and her hard work deserves to be recognized. McDonald’s is lucky to have such an amazing team member. Thank you, Samantha, for your excellent service!“

“I am not even exaggerating when I say hands down the NICEST McDonald's I have ever been to... and we all know there are ALOT lol. But the managers here are so friendly, the drive through people always friendly! Which makes the experience better, who wants a grumpy person interaction?...anyways the food is always exactly what I order, and...they are FAST! I very been to a few fast food drive through where I've literally waited 45 mins, I'm a very patient person and so other places I just deal with it.... Not here! In and out, friendly and perfect orders. Hands down my favorite McDonald's location 🥰“

“The GM here DOES NOT PLAY. She runs a tight ship and 90% of the time this place has the line moving constantly. I come to this location despite one being closer to my house because I almost always get my food right which is rare for any mcdonald's and it comes out fast which is even rarer for mcdonald's“

“I had a fantastic experience at the McDonald's just a mile from my home! The young lady named Ashley truly made my visit memorable with her exceptional helpfulness. The location was spotless, which added to the overall pleasant atmosphere. I loved the collection of photos showcasing Jacksonville's historic landmarks, including The Landing, the aircraft carrier at Mayport Naval Air Station, and a stunning view of downtown. Every staff member was friendly, but Ashley particularly stood out for her kindness and assistance. Five stars all the way!“

“UPDATED from my Five Star rating 6 years ago. 2026 - Still an awesome McDonald's location. Kudos to the excellent customer service people at this location, especially to the young lady working the 10:00 p.m. shift who was kind enough to give me some honey with my tea. Thank you for always having a great staff here.“

“The manager at this store is above exceptional and goes above and beyond to fix any grievance...even for locations that are not her responsibility ... FABULOUS job for this company!!! I will make it a point to go there every time I'm at this location“

“I dont usually go to McDonald's, but im glad I did this time. Ms. Nicole was so nice. the lobby was actually incredibly clean and the bathrooms too. Ms. Nicole kept going around checking on us out here. awesome customer service 10/10.“

“I'm very satisfied with the customer service of an individual up front name is javon always greets with smile great attention.last 3 times I been there I been very pleased thanks again. It's pretty hard to find good food quality and service that's why I'm happy to share my experience“

“Shout out to Diamond💎too!!!I want corporate and the managers of this location to KNOW they have two wonderful employees, Kevon 2nd register and Kyndall 1st register that are so kind, courteous and professional. Every time I come through to get my frappe, which is several times a week they both go above and beyond with kindness, respect and courtesy to the customers! I was a manager of Mimi’s Café in two cities and these young men need to be recognized for their outstanding customer service ! I so appreciate and enjoy this location and go out of my way to come here instead of the one on Deerwood Park that is closer to my home because of the excellent customer service that I receive time and time again. These young men should definitely be considered in the future for team leads!!!“

“Only place open at 10pm. We bounced from Taco Bell to Wendy's to finally landing here. The staff were nice, man at the front totally goated. Hella fast service and place was empty. Genuinely sick. Also the place was quite refurbished. 10/10 experience would dine again.“

“The employee Christopher is the best worker there is to exist and he treats me with kindness every single time I come here. He makes sure that my food is hot and ready to go and I’ve had no complaints since I’ve started coming here . He’s like my friend and I am happy to express how I feel about this amazing worker who you guys should give a raise“

“Food hot and fresh I did wait for about 8 minutes but that is ok I told the cashier to please add ketchup to the bag before she pulled me up then my order comes out and no ketchup in bag I was sad until Mr.Eli pulls ketchup out his vest and saves the day ! Thank you ELI“

“I had an issue with my food around a week before this visit. The lady who was taking care of my issue was amazing. I was treated with respect and she was very professional. She cleared up my issue and had me out the door in a very quick manner while doing her job at the cash register and taking care of others at the same time. I wish I would have gotten her name because she was an amazing employee!!“

“Honestly, as someone who works in HR, the guy with the long hair in drive-thru always has the best attitude. He’s polite, pleasant to talk to, and really should be the manager. The managers you have now, along with some of the other staff, are consistently rude. They act like I’m bothering them just for placing an order. How are you mad at me when my order is wrong and I point it out? The long-haired guy rang it up correctly—your team just made it wrong.

This has happened more than once.

He’s the only reason I’m giving you four stars instead of less. Do better, because Jesus!“

“I love this location. This is my go to spot every morning before work. The food is always fresh but most importantly I always receive the best customer service whether it’s Tasha, Tiffany, and the other two guys which I don’t know their names but I always get a friendly greeting. Keep up the great job and I will always be a loyal patron.“

“I'm late sharing this, but on Tuesday January 6th, I stopped by, and I haven't been to a McDonalds in forever, but I wasn't having the best day and I needed some greasiness..anyways, from the drive through taking my order, the service was absolutely amazing! Just so kind and helpful, calling me ma'am and then saying I got you mama ....to the pay window with the young lady who was taking my order through the drive up...to the next window, where I was met with a beautiful smile from the young man, and I just had to tell them, they made my day, evreyone was so nice and McDonald's, this young man upsold everything, reminding me to scan the bottom of my reciept for extra stuff ..not doing it, bit still ...all of your morning shift that day needs a freaking raise!!! Thanks to them for making an actual not so great morning an A+ ..I just gave 4 stars cuz the food could have been hotter, but all in all, the folks need some recognition.....“

“I am a regular customer however, I have noticed that the morning shift does not add ice into the lobby beverage machine. Most customers are returning their cups requesting ice for their drinks. Otherwise, I am satisfied with the service and prep of my food.“

“Well I ordered 20 nuggets with honey mustard sauce and a large Coke and a milkshake. The cashier was very nice prompt will spoken and had me in and out. All in all they deserve five stars this is the one on the corner of blanding in Collins.

Parking: Collins and blanding

Wheelchair accessibility: Very easy and wheelchair accessible“

“I’ve never went through a McDonald’s that had the sweetest and most caring people inside. The lady name bethzada told us all the deals going on instantly and was very helpful AND the man which the lady just told us was the owner was SUPER nice and respectful and very helpful… Even had another lady in the back walked to front to do something then asks if I’m OK (I guess she could tell I’m in pain or something) but I thought it was nice of her to ask. I also love how a lot of the workers were dressed in grinch clothes or Christmas.“

“Recently visted this location utilizing the mobile app to pickup my order. My order was accidentally cancelled. The restaurant immediatley shifted to give me a free meal in compensation for their error. That is teamwork.
Thank you!
Justin G.“

“I was here almost 15 minutes ago and let me tell you, they give the best service ever. Almost every Mc.Donald’s that I go to I’m never satisfied because the food isn’t fresh and the workers give nasty attitudes. I just avoid the restaurants that are not well mannered and I never go there again. The workers here served me with no attitude, gave me fresh food and gave me a good amount of sauce. Thank you, I will be coming back ❤️“

“12/13/2024 7:30 am customer service when taking an order on drive is the most pleasant voice I've ever heard, it's very gentle and at the same time very professional. Mc Donalds this man should be a business card for your entire company his name is GASZLA. Thank Yo and Mc Donalds.“

“In years this is the best orders of fries I have had in so long. We did the mobile order and pick up in the spot. The fri s were perfectly crispy and so hot. Hands down the best mcdonalds French fries I have had in 5 years. Thank you. The fries were all I wanted and they were done amazingly.“

“I never give Review but. The truth is that I hadn’t eaten at a McDonald’s that really tasted like McDonald’s for years. EVERYTHING absolutely everything was as it had to be, the hamburger delivered on time and very hot as it should be, as McDonald’s was before. And the potatoes God, God bless those potatoes and the manager of this store who returned the taste of McDonald’s that he had not eaten for years. Thank you, thank you. FINALLY the McDonald’s flavor that I love so much is back. You don’t know how happy I was eating in this place is all I needed.“

“Staff appears to be on the 'low side' every time I visit. Anywhere from 1 to 2 people trying to take care of a 'multitude' of people; which causes an inordinate delay of getting my order. Great staff attitudes towards customers in the course 👍 of getting the job done. Hire more personnel!“

“Edit: They refunded me at the end of my work day, with a very gracious attitude. They had been overwhelmed by a school bus that had shown up unexpectedly at the same time as the lunch rush, understandable. Great staff, would do business again.Original:Ordered with 35 minutes of my lunch break left. Waited 30 minutes. Started to see people who had ordered after me get their food with similar waits. Had to leave for work without food, obviously also no time to ask for a refund because the workers were running around with helmet fires trying to serve everyone.“

“I have been driving across the USA from California and stopped in many McDonalds! This one was a lot of fun! You walk in and it's a nice dining area with pretty flowers on the table. Makes you smile!!! A gentleman was cleaning the area and the friendly crew came out to help a customer find his phone which his son had thrown in the trash😂 Thanks for making my lunch a happy one!
Great job“

“Just popped through the drive through today and the person taking my order was super sweet and the person giving me the food was also very kind. Everyone seemed to be in a good mood and it was fast and hot! Even though it was drive through I think it was the best fast food service experience I’ve had in a. While“

“I usually don’t write email like this one but it’s warranted today. I came into DT just before 7am this morning. I was asked to wait for a bit, reasonable time before order was taken and got asked to wait at the first window that he would be there soon, which I did, gain reasonable time and was asked to park into DT spot with several cars already parked. Got my food within a reasonable time, no issues. No issues with the food. Reason I am writing is to tell you how great of an employee you had that morning, unfortunately I didn’t catch his name. This young man was doing it all by himself, from taking orders and cashing out to i believe also making the food by himself (not sure on that one) but he also came out to bring the food to the parking spot. The young man was very friendly and pleasant and well mannered even under the pressure of doing it all by himself. He stands out amongst today’s youth in his ownership of the job, he ran that store like it was his own. He reminds me of myself in my high school years when I worked at McDonald’s. I hope you are able to recognize him in some way or fashion. Not sure if you do employee of the month recognitions or anything like that, maybe have a higher position available for him, but he really deserves some type of recognition for his dedication shown this morning.“

“Always get my order correct. Other McDonald's could learn from them. They must have a great management team.I just order Happy Meals but have to check them out before I drive away because 9/10 of the time somethings missing ie; French fries or the toy. I'm very pleased to have my McDonald's doing 110%“

“Made a quick stop into the drive-through for a flurry and fries at 10PM. The gentleman on the speaker was polite and friendly: took our order efficiently and included a receipt without asking. Our food server was sweet and generous: he accidently made the wrong flurry flavor, so he gave us both the mishap flurry and the correct flurry. Warm, fresh food was a godsend during a 52° night. My sister loved the OREO flurry. Fantastic way to finish New Year's Day :]“

“My son was eager to try the McDonald's Land Meal, and overall, he enjoyed his food, except for the fries, which were only warm. He absolutely loved the Grimma Shake, rating it a perfect 10 stars. However, we did find that the drive-thru line was quite long and felt like it took forever to get through.“

“The interior hadn't been cleaned and homad to clean off a table before we could sit. All the tables were the same way. No interior assistance BUT they did bring out the food and got us everything we needed. They stay busy with their high turnover drive through. Unfortunately they took out the interior drink dispenser so I won't be back. The food is typical McDonald's but it was hot and seemed fresh except for the biscuit (a bit hard). For a high volume Mickey D's this location is still better than many others.“

“Had to edit my post!! Outstanding service!! Something happened over the past couple months. They are My favorite McDonald's, I highly recommend them.The service is outstanding very compassionate and caring.Young people working behind in the kitchen.In the front uh, counter a great job.Thank you
Something I have to add!!! I worked at mcdonalds, my 1st job, and the smell in a mcdonalds is the same everywhere!!! I noticed it this morning picking up my meal!!! It is such a yummy smell!!!“

“Tonya was amazing! Very friendly and helpful. One of our items was accidentally left out. We pulled back into the parking lot, and Tonya met us in the parking lot with the item! She was watching for us, even without us asking or knowing we were coming back. All the staff were friendly too.“

“Id what these other reviews are talking about. This location is amazing. The staff and manager are all peppy and lively, the food is awesome and pretty quick everytime I come here. I drive 30 minutes away from home to go to this location. Thanks yall!“

“Decent human beings 💪Decent human beings 💪Decent human beings 💪Decent human beings 💪Decent human beings 💪Decent human beings 💪Decent human beings 💪Decent human beings 💪Decent human beings 💪Decent human beings 💪Decent human beings 💪Decent human beings 💪“

“Sherrie on drive- thru is so amazing at Customer Service. She truly makes a customer feel cared about. She’s good at her job. She’s fast efficient. What a wonderful asset to your company and what a great gift to your customers to get The SHERRIE experience!!!!“

“Christian J. Thank you this man gave me my food asked if it was good could he give me anything else cleaned the dining room. What a hard worker not used to seeing that at McDonald's and it was busy lunch. And wore a big smile the whole time!!! Thank you I usually hate coming to McDonald's!!!“

“I dont eat McDonald's but I get my daughter a happy meal from there. I will say when we pulled in the guy sang the McDonald's them. That guy needs a raise. He was the well dressed with a nice blk and white sweater on. Dude you rock keep up the good work.“