4.2
Good
205 Reviews
3782 Monticello Plaza Drive, O'Fallon
Customers’ favorites
- Blackened Chicken Alfredo
- Tiger Wings
- Panini
- Saturday
“The rudest manager I have ever met. the restaurant was only about 30% full and the hostess would not seat us at the table we wanted to sit at, even though 70% of the tables were empty. I asked her to ask the manager, and we still couldn't sit at the table we wanted. So, we decided to leave. On the way out, I stopped at the hostess desk and very politely asked her to pass along to the manager why we were leaving so that he would be aware because if I were manager, I would want to know why my customers left before ordering.. The manager came up behind me while I was telling her that and interrupted me saying to stop talking because he was aware of my opinion. He went on to say that he had been doing this for a long time and knows what he is doing. When I started to respond, he interrupted me again shouting "Stop talking!" and then, "Just leave!" I had made my request for the table very politely and was also very politely asking the hostess to let him know that we were leaving for that reason. To be interrupted twice and yelled at and told to stop talking and just leave in the manor he did so was outrageous behavior verging on threatening. I will never return and will encourage all the groups I routinely go to sports bars with to never return. If you are going to a sports bar to watch your favorite teams, this is definitely NOT the place to go. You will likely not be able to watch the teams you like and will get yelled at if you try. Customer service is definitely not something this place values.”