Starbucks in Philadelphia

“Eli provided excellent customer service! He was friendly, helpful, and made my visit a great experience. The only reason I’m giving 4 stars instead of 5 is because the music was a little too loud inside the store. Other than that, everything was great. Thank you, Eli! ☕😊“

“Their staff is always delightful. I got my Starbucks fix at the 18th & Arch location today, but it's a nasty muggy kind of day, so all the ice was gone by the time I walked to my bus stop on 3rd and Arch. They topped me up with ice and didn't give me a hard time about it.“

“Stopped here around 4pm on Dec.22, the lady who works around this time has an angelic smile and soul. She made our drinks picture perfectly with a smile and cheerfully showed me where the straws were, meanwhile while greeting every customer who walked in!“

“The baristas and management here are super personable and go out of their way to ensure things are on the up and up. Always makes my commute into work more bearable stopping though.
In reference to a recent review made, over the past six years I've never experienced nor witnessed anyone else being denied use of the restrooms.“

“It is the only Starbucks where I get the every time same coffee with the same taste! I love all employee's positive vibe! Thanks guys, u guys are the best!Also, Do not thank them, ‘TIP’ them!!! Like u do for your local coffee store barista!-not so many spot to sit“

“I always have such a great experience at this Starbucks! David and Shaun are truly the best! They are always so kind, welcoming, and go above and beyond to make every visit a good one. Their customer service is amazing and they genuinely make you feel appreciated every time you come in. This location is lucky to have them!“

“I had a great experience at Starbucks thanks to Paige! She made an excellent drink and handled everything on her own with impressive efficiency. The store was clean, everything was well organized, and the service was smooth despite her being the only one working. Really appreciate the effort and care thank you, Paige!“

“Amazing food and drinks. Friendly staff and people but very loud and crowded, sort of a long wait for your orders but there was no wait for a table whatsoever. I highly recommend this starbucks. Very clean and high quality food/drink items. (you also get free refills on coffee and tea, just not frozen ones!)“

“11/14/2024 6:30 PM
Great stuff again.
Super friendly
Got me in and out quickly
They reminded other customers of the free holiday cup
A lot of people don't do that
Great store, great staff, great experience!

Came in about 5:15 PM
Young lady was very friendly and hard-working
You cannot ask for more
Dopio Campana, splash of coconut milk and whipped cream to the top
PERFECT!“

“Had a quick lunch break here just before class. Everyone was super nice and all my items were quickly procured lol. It's a chain so it's hard to go wrong, consistency is key! This would a good location for studying/working I'll definitely be back soon!“

“I ordered the iced lavender matcha and it was a real pick-me-up while I was having a rough day about to visit my brother in prison. The baristas really brought up my mood too with their friendly demeanors and kind words. Really recommend this Starbucks! Especially with so many not being open anymore“

“I had to come on here and give a shoutout to the staff and culture I witnessed yesterday morning, the baristas greeted every person that walked in the door with such enthusiasm (i honestly feel like this kind of customer service in many places, especially chains, is hard to come by). I was sitting and doing work for an hour and was so impressed with all of the regulars who the staff knew personally and what a cozy environment they created!“

“Our first stop on our Philly adventure was Starbucks and it set the tone for a great trip. Aubrey and Maria were absolutely wonderful, delivering tasty drinks and tips for our trip. We really appreciated the warmth and guidance as we set out to explore. Thanks, ladies!“

“I love Starbuck coffee and their business altogether! There 'artbar' store in Center City Philadelphia is one of my favorite places to especially for Starbucks and for the nice art scenery! I love how it's in cohesion with Sonesta hotel and Ruth Chris steakhouse!“

“It's usually quite spacious and comfortable inside, though it can get busy in the evenings. The staff here are generally efficient, and most of them seem to recognize regulars, which is a nice touch. Service is quick enough for my commute home.“

“During my 2 week training for my new job, I would stop in to get breakfast. Every time I stepped in Monica was there to greet me. She made an effort to remember my name which for me is a very big deal. One of the days I stopped in, I was having a very bad morning and Monica was able to put a smile on my face just by treating me with respect and kindness. My 2 weeks of training will be over this Friday, and I wish I could take Monica to a Starbucks closer to my actual work location. As someone who has worked in customer service for over 20 years, it is very refreshing to receive the type of customer service that I am used to givi g ro others. Monica is a gem and should be cherished as a great employee.“

“Great staff, awesome service! I was surprised that this older store survived the cuts of stores in Philly because it is a tad smaller than the average, but they do good business here. Caring people, occasional good playlists, and hardworking employees. Busy store.“

“Good old University of Pennsylvania Bookstore’s own coffee house. Located on the second floor, this Starbucks has foods and beverages sold at the chain. Escalator access. Baristas are always polite and professional when addressed. Free self served water and ample seating makes this Starbucks a safe place to study, read, and relax.“

“I always come to this Starbucks and they’re usually super quick, which I appreciate because some of us are running on caffeine and vibes 😂. The Filipino girl who’s usually at the window is SUCH a joy!! always smiling, always sweet, always makes the experience better. Please, I’m begging you, keep the happy people at the window. Do not ruin a good thing by putting someone miserable there at 7 AM 😭☕“

“Hands down the best Starbucks in the area! The service here is wonderful, but the absolute highlight is the guy at the register. He has the most incredible voice and intonation — literally sounds like a professional movie narrator or a voice actor! It instantly puts you in a great mood.
Highly recommend this location! 🥰“

“I love the staff at this location! This location has the best customer service, especially the morning and early afternoon shift. The staff has taken the time to get to know me and my order. Its always a pleasure to be there. Keep up the good work crew!“

“Cashier Christine truly made my day. I stopped at this location on my way to work, not realizing it was on a college campus. I tried to pay with my Starbucks app since my work card is connected to it, but the scanner wasn’t able to process it. Christine and I joked about how my company usually pays for my coffee, not me, since I was reluctant to pull out my personal Visa.
As I was about to use Apple Pay instead, she surprised me by comping my coffee. It was such a kind gesture.
I immediately wanted to share my experience, but I didn’t receive a receipt and couldn’t thank her directly through the store. So I turned to Google to leave this review—I hope someone from corporate sees this, because Christine deserves the recognition.“

“This Starbucks location looks nice aesthetically inside, but it’s not the best one I have been to

The vibes of it were a little chaotic (probably a little extra chaotic during my visit since it was a few hours after the Penn Engineering 2025 graduation ceremony, which is why I’ll give it a 4 out of 5 instead of a 3 out of 5), but the baristas seemed like they were slightly all over the place“

“I was hesitant to visit this place as it was not well reviewed but I ended up having a great experience. The atmosphere is comfy, it was the only chain coffee shop downtown with a place to seat down and enjoy breakfast. There are restrooms and water available if you are a tourist as I was in the city.“

“Everyone that works here is so kind and welcoming. Day remembered my name (I hope I spelled hers correctly!) I have a foreign name that everyone struggles with, so it means a lot. I’ve only been a couple times, so that is true hospitality!“

“Came on Thursday morning (6/13) and the young lady definitely deserves a raise. She was there by herself and handled so many orders with composure while still providing a great service and smile. I didn’t catch your name but thank you! You’re doing awesome“

“They are really kind baristas here, I’m shocked that this location doesn’t have a tip feature on their POS. I think that’s messed up, knowing other locations in center city have that. SP is really behind on wages and paying a livable wage, so most service workers depend on their tips. People also don’t carry cash as often anymore. Starbucks corporate do better smh“

“This location is VERY busy, but my wife and I visited several times while we were in CHOP with our child - they were always kind people and our drinks were great every time. I had an issue with a lid malfunction (common issue right now with Starbucks) and the drink fell, not only did they remake the drink for free immediately, they also apologized to me for the lid issue. Great team here, just give them some grace... it's a very busy place!“

“I went to this Starbucks inside Target the service was very good but I am disappointed with their food menu. There prices are high for the size of the sandwiches and pastries they offer. Everything is microwaved too. I think they are over rated and their coffee selections are just ok. I only went here because my friend re-gifted her gift card to me. Don't think she is a fan either.“

“This is a coffee shop from the well-known Starbucks chain, located in the lobby of the Aloft hotel, in the heart of the city of Philadelphia.
It is a small place, but it offers a warm atmosphere where you can enjoy the exquisite preparations.
I would like to highlight the attention of its staff, very friendly and fun at all times. Personally, it is one of the Starbucks locations where I felt most comfortable.“

“I don’t why everybody saying cottman strabuck is bad for me i come several time i find it very very good the girl is very friendly and nice and polite doing thier job so good and make it fastly like max 5 minutes i was shoked when i red the coments sometimes peapol behaive so rude and ask for refund and then go directly to write bad comment of the workors any keep going and still the best ❤️“

“This Starbucks is inside the Target. Depending on the day and time you can get great service or not great service. I went for my birthday treat and had the best customer service and it was quick. I went on a Sat in Nov and it was 1 young employee who was having a hard morning and I waited over 20 minutes just to order. The drinks always taste yummy.“

“The card reader at the register doesn’t present an option to leave a tip! I hope someone from Starbucks or this particular location will assist this location with adding a convenient way to tip the staff, as is done at most other Starbucks locations on the area. The staff does a great job, and I would make use of a tipping feature.“

“It's one of the better Starbucks! Not the cozy kind, but the clean, wood and tiles kind. They have seating space available that no one uses (but me), most people do takeout and half of the space is taken up by storage. The store is clean and the people are very friendly!

Parking: No parking - on a broad avenue. You might be able to find parking in the neighborhood or at Temple.

Wheelchair accessibility: Wheelchair accessible!“

“There's a really dreamy worker that I love to see whenever I go to this Starbucks. I don't even drink coffee or even like anything about this store I just memorized their schedule and go whenever they're working. hubba hubba!“

“Had a great experience from the moment we walked in the door! We were greeted by an employee Jade who was very sweet! I asked for suggestions and her recommendation was delicious! I’m glad I chose to stop at this Starbucks! Fantastic experience!“

“I ordered through Grubhub, and when I received my order there was a note saying they ran out of gingerbread lattes, so they are sending me a regular latte instead-

I CANNOT TELL YOU HOW HAPPY THIS MADE ME (lol)

I would much rather have a regular latte than no latte at all bcos of no gingerbread flavor, plus not having to reorder again from somewhere and wait even longer for a coffee.

Thank you to whoever made that call, it actually made my morning!“

“I would say as of recently I am pretty regular customer at the Starbucks and I’ve always had a pretty pleasant experience whenever I come here. I usually get the same order every time I come by which is a large Iced Chai Latte and it’s always made well and tastes great. The staff are very friendly for the most part. Will definitely come back again“

“On a quiet Sunday afternoon, it was a relief to find so much seating available. The coffee was just what was needed, a reliable quality as always. It's a convenient stop for a quick break, though sometimes it can get a little too busy.“