3.8
Good
536 Reviews
151 Creekside Crossing, New Braunfels
- Take-Out
- Delivery
- Drive-Through
Customers’ favorites
- Street Tacos De Carne Asada
- Las Palapas Quesadilla
- Chicken Tortilla Soup
- Cheese Enchilada Plate
“Today, my husband and I decided to get lunch at Las Palapas at Creekside in New Braunfels, on our way to Home Depot. We were greeted quickly. We were seated in Brooklyn's section. The food was hot, drinks were cold. Food arrived quickly. We had the Enchilada verdes plate and the super bowl, with a coupon for the mama ruth flauta plate. They were good, the shredded chicken was over salted but still edible. Our server, Brook, came to take our order quickly, when we ordered we asked for our drinks with no ice. She brought out mine correctly but my husbands had a full a glass of ice. She took it back and fixed it. While we were eating, she checked on us once after bringing out our food. When we asked for our bill, we asked for the military discount. When she brought out our bill, we handed her the gift card we had along with 20.00 cash to make up the difference. When she returned she brought out two 5 dollar bills. our change was supposed to be: $10.55. When we noticed it, we asked the other waitress in the area to ask her to come back to our table. When she was called to the table for us to explain about it the other waitress in the section was still there. When Brooke was told about the fact that we wanted the 55 cents, she took an attitude about us wanting our 55 cents. Saying: they want the 55 cents? while she was standing right in front of us. We should have called the manager at that moment. The way I feel is that she took the 55 cents. She should have given us the entire amount of change per our receipt, allowing us to choose tell her to keep it. As it was we were going to give her an 11.00 tip, once we discovered the change returned to us was not correct and she displayed an attitude, we changed the amount of tip to 1.55. We have talked to the manager about this issue as well. I used to work waiting on tables, I always give good tips, and I know the work is hard and sometimes you get bad customers, however: NEVER did I not give back the full change on the receipt. In my book that would have been considered stealing from the customer.”
Mexican · $
