Chick-fil-A in Charlotte

“What negatives can you honestly say about this place? Ill wait... No seriously the staff is friendly, the property is well maintained, the eating area is always clean, oh and the food? The food is the best chicken you've had probably ever!“

“The consistent issue I have is them not filling the fries up to what I ordered , happens too much and when I try to report it through the app it always takes me to the website that says to do it through the app or walk back to the restaurant I had just walked to“

“By far the best chick fil a location I’ve been to. Everyone was super nice and made sure we were all set. I’d like to especially give a shout out to a very sweet lady named Debbie. She was very kind and was the kindest server I’ve ever had. Y’all need to give her a raise! 11/10 employee and 10/10 restaurant :)“

“Nice people who take the orders and food is served fast! It's a busy place for a good reason. Puppy snack if you ask or if they see your pup in car.
EDIT: August 3rd 2026
For these days and times, BLESS the Chick. Excellent prices and they haven't changed the size of or quality of the nuggets! Appreciated seeing Chick has standing AC units outside for the employees! This matters as I do not desire to be served or assisted by miserable employees! GOOD JOB Chick-fil-A !!!“

“The blonde girl with the ponytail working the drive thru tonight (5/13/26) was incredible. She was running around doing her best to get the line moving when they were clearly understaffed. Her attitude was great the whole time. She was doing an amazing job and she deserves a raise! Also the food was great.“

“I had such a great experience! Iyanna went above and beyond to make sure I had everything I needed and provided exceptional customer service. She was so kind, friendly, and attentive, and you could genuinely tell that she cared about making sure customers had a great experience. Employees like her really make a difference. She definitely deserves recognition for her hard work and dedication!“

“Huge thank you to the team at Chick-fil-A for the excellent service with our catering order for a party! The ordering process was simple and straightforward, the food was hot and delicious, and everything was packaged so well.

A special thank you to the manager, Brian, for providing outstanding customer service. He was friendly, professional, and made sure everything went smoothly from start to finish.

Great food and great service — we truly appreciated the experience!“

“I just want to say that Yasmin made my visit the best, I didn’t have enough time to make a cow outfit on Tuesday so I just cut up paper and held it on my shirt , she said it still counted and all I had to do was show you guys at the window to confirm she was so nice she asked if I wanted to add a water to my order. I hope she sticks around because I would love for her to be taking all my orders for the rest of my life!“

“i've been to at least 2 chick-fil-a locations in my 43 years of living and wowie this sure is a freakin' chick-fil-a !! chicken nuggest were hot n fresh and came out quicker than my wife's..... what! who said that!!!! hahaha.... good chick-fil-a...would come here again next time i am in charlotte...! removed 1 star because a toilet exploded while i was here“

“Chick-fil-A is great but never my favorite. This location was excellent. The service was good and the food was perfectly made. It looked just like the advertisement. I didn’t like the traffic but that’s not their fault. I’ll definitely visit this location again.“

“Im giving 4 stars for years of really good and consistent service. Unfortunately this location seems to have gone downhill ever since it converted to all drive through. I used to never have to check my order before pulling off. It was on the money every time. Now its barely correct, ever. They’re so busy that the staff doesnt have time to tell them that something is wrong with the order. Its also passed time to take responsibility for your drive through lines pouring out into the streets on Randolph and obstructing traffic. That shouldn’t be everyone else’s problem. We accepted it until your quality and standards declined. Please take responsibility and fix this issue or we will have to get the city involved.“

“Located inside the BOA Plaza. Had to run an errand at the Walgreens and stopped in for breakfast. They were slammed! But they got us in and out swiftly.I got the 10pc chicken minis meal and a Sunjoy. The Sunjoy was okay. It wont be replacing the lemonade in future. The tea watered the goodness down. It wasn't horrible it just wont be getting my attention in future.“

“We were glad to see this stand alone Chik-Fil-A near our hotel. The staff were VERTY friendly and the restaurant is VERY clean. Our sandwiches were delicious. We enjoyed the atmosphere and decided to have breakfast there the next morning on the way out of town. Highly recommend.“

“Let me tell you about Chase — the absolute legend working at Chick-fil-A. This man isn’t just an employee — he’s a customer service savant, a drive-thru diplomat, a nugget-distribution ninja.

From the moment I pulled up, I knew Chase was built different. He greeted me with a smile so sincere I nearly cried. I don’t know what kind of training program Chick-fil-A has, but I’m 97% sure Chase is running it behind the scenes while also solving world peace during his lunch break.

I stuttered through my complicated order (add cheese, no pickles, two sauces, one fry extra crispy — you know, the usual chaos), and Chase didn’t blink. He nodded with confidence, like, “I’ve trained for this moment my whole life.” And guess what? The order was perfect. Not Chick-fil-A perfect. Chase perfect. A higher standard.

Not only did he handle the order like a seasoned pro, but he also made polite, non-cringe small talk that made me feel like I’d just gained a new best friend. He said, “My pleasure” with such conviction, I almost believed I was the only customer he’d ever served. Like I was the main character in a rom-com where love is spelled C-H-I-C-K-E-N.

At pickup, he handed me the bag like it contained holy artifacts. Everything was tucked in neatly, with the sauces placed like they’d been arranged by a tiny food stylist. The fries? Hot. The nuggets? Golden. The vibe? Immaculate.

Chick-fil-A, if you’re listening: give this man a raise, a cape, a statue outside the building. I don’t know what kind of magic Chase is working, but I’m 100% here for it. If Chase ran the DMV, people would actually be happy to go. If he ran for president, I’d vote twice.

In conclusion: Chase is the GOAT. I came for a spicy deluxe. I left with restored faith in humanity.“

“I wanted to recognize Artauvius for his outstanding customer service! He was kind, professional, and made me feel welcomed from the moment I walked up. He was efficient, had a great attitude, and made my experience at Chick-fil-A even better. Keep up the amazing work!“

“Janna was great this morning! She took the time to make me feel seen and heard while I waited for my meals this morning. We briefly spoke on both the importance, and the benefits of having good communication; after she inquired about my morning. She plans on speaking with her team and including a weekly meeting so that everyone can sync up and create a safe place where people can feel seen, and heard just like she did with me this morning.

This is what it takes to be a leader, and she definitely possesses the attributes for what it takes to be a leader.. so much so I recognized them in our short conversation:

It must be stated the food SLAPPED as always! But the important thing is you guys have a solid human being running your training program, Thanks Janna and chic fil a team KEEP IT UP 🫡“

“This location is my absolute favorite. The staff is always very pleasant and attentive. If there was a Chick-fil-A that sets the bar for service this would be the top! I am greeted on a first name basis as well as my son! That’s customer service!

Also a special shoutout to Carlos, ChaCha, Mr True, Ms Nina, Juan, Mrs Patty, Tristian, Villalobos and Leroy. On any given day you guys provide outstanding service!“

“Kudos to the Leadership team at this location. I always receive Excellent service and I’m always greeted by Ike who has a smile on his face and makes me and my family feel welcomed. I appreciate the stellar service we continue to receive. He deserves recognition for great leadership and a job well done!“

“It's another Chick-fil-A. Warning though, it is impossibly busy during lunch hour. It seems like a quarter of the students on campus are here and the 1.5 hour wait is not worth it.

Wheelchair accessibility: There is a ramp to get in with automatic doors.“

“I think the staff is great, that works there. The only thing I did not appreciate was the manager correcting her employees in front of customers. I felt like that was something that should’ve been done in private. The look on the girl’s face when her management was talking to her made me feel bad for her. I simply asked her opinion on the frosty coffee. And got a honest response back. And I apologized that.“

“One of the only places in this entire airport I’ve found that is helpful for someone food allergies or dietary restrictions. They offer gluten free buns and have a dedicated fryer for gluten free fries. The staff were helpful, kind, patient despite being busy, and knowledgeable too!“

“My visit a few days ago was excellent! The restaurant was spotless, my order came out quickly, and the staff was very welcoming. A team member named Rayeef went above and beyond to help me. The young man greeted me with a smile, answered my questions, and even checked to make sure I was happy with everything. That kind of service makes all the difference. I will be coming back.“

“Very nice employees, very good food. 30pc chicken nugget and a large fry can feed 2 people if you're hungry af.Wholly recommend the place."How much sauce can you give us before you start charging us?""We don't charge""5"“

“Garrison made this trip worth the wait!!! Not only was he polite and helpful, he handled another customers attitude with class! Everything I look for in chick-fil-a service! Wells also had an amazing vibe, can’t wait to come back :)“

“I love the VIP fast food experience I always receive and the great food. The ice cream, milkshakes and desserts are also delicious 😋
I highly recommend Chick-fil-A!
The chicken noodle soup is also nourishing when you're not feeling 100.“

“This location has gone down. I placed order in drive thru and the young girl had no clue. She did not greet me properly and order was incorrect. The salad was not good...mostly lettuce and 5 chicken nugget placed on top.

Will Never Go Back!“