Chick-fil-A in Charlotte

“Huge thank you to the team at Chick-fil-A for the excellent service with our catering order for a party! The ordering process was simple and straightforward, the food was hot and delicious, and everything was packaged so well.

A special thank you to the manager, Brian, for providing outstanding customer service. He was friendly, professional, and made sure everything went smoothly from start to finish.

Great food and great service — we truly appreciated the experience!“

“The blonde girl with the ponytail working the drive thru tonight (5/13/26) was incredible. She was running around doing her best to get the line moving when they were clearly understaffed. Her attitude was great the whole time. She was doing an amazing job and she deserves a raise! Also the food was great.“

“By far the best chick fil a location I’ve been to. Everyone was super nice and made sure we were all set. I’d like to especially give a shout out to a very sweet lady named Debbie. She was very kind and was the kindest server I’ve ever had. Y’all need to give her a raise! 11/10 employee and 10/10 restaurant :)“

“I am in sales and spend a lot of time picking up meals, and had to come leave a review for Kim, the manager at this location. She was lovely and calm and took the extra minute to take care of me and make sure I had everything I needed. I will definitely be using this location more often!“

“Im so sorry to whoever I had remake my drink I didn’t know the frosted lemonade was basically a vanilla milkshake with lemon and I thought it was like basically a slushie genuinely thought you were pranking me and but I felt weird saying anything about it. Then my friend said “oh it’s literally a lemon milkshake.” Then I was like “oh..who would even order that?” I’m still gonna eat it but I’m probably not going to enjoy it because I had you guys mix sprite in here. Thank you guys for being patient I hope you see this and it makes you guys laugh. 💗“

“This location is my absolute favorite. The staff is always very pleasant and attentive. If there was a Chick-fil-A that sets the bar for service this would be the top! I am greeted on a first name basis as well as my son! That’s customer service!

Also a special shoutout to Carlos, ChaCha, Mr True, Ms Nina, Juan, Mrs Patty, Tristian, Villalobos and Leroy. On any given day you guys provide outstanding service!“

“Nice people who take the orders and food is served fast! It's a busy place for a good reason. Puppy snack if you ask or if they see your pup in car.
EDIT: August 3rd 2026
For these days and times, BLESS the Chick. Excellent prices and they haven't changed the size of or quality of the nuggets! Appreciated seeing Chick has standing AC units outside for the employees! This matters as I do not desire to be served or assisted by miserable employees! GOOD JOB Chick-fil-A !!!“

“I just want to say that Yasmin made my visit the best, I didn’t have enough time to make a cow outfit on Tuesday so I just cut up paper and held it on my shirt , she said it still counted and all I had to do was show you guys at the window to confirm she was so nice she asked if I wanted to add a water to my order. I hope she sticks around because I would love for her to be taking all my orders for the rest of my life!“

“Leevi in the drive through absolutely made my day, he was collected, understood the order from the jump and didn’t have to ask twice chick fil a’s customer service standards really shine through this guy, I’m shocked he isn’t a manager. Food was alright, but the quality of service was incredible. 100 percent will return. 😼“

“The entire team was super quick and helpful. I’d like to especially thank Becky for her absolutely amazing service. She was extremely generous and accommodating, even given that we had placed a larger-than-usual order during a lunch rush. This is not just a job for her, she truly has a good heart. We need more people like her!“

“i've been to at least 2 chick-fil-a locations in my 43 years of living and wowie this sure is a freakin' chick-fil-a !! chicken nuggest were hot n fresh and came out quicker than my wife's..... what! who said that!!!! hahaha.... good chick-fil-a...would come here again next time i am in charlotte...! removed 1 star because a toilet exploded while i was here“

“Located inside the BOA Plaza. Had to run an errand at the Walgreens and stopped in for breakfast. They were slammed! But they got us in and out swiftly.I got the 10pc chicken minis meal and a Sunjoy. The Sunjoy was okay. It wont be replacing the lemonade in future. The tea watered the goodness down. It wasn't horrible it just wont be getting my attention in future.“

“Kudos to the Leadership team at this location. I always receive Excellent service and I’m always greeted by Ike who has a smile on his face and makes me and my family feel welcomed. I appreciate the stellar service we continue to receive. He deserves recognition for great leadership and a job well done!“

“Janna was great this morning! She took the time to make me feel seen and heard while I waited for my meals this morning. We briefly spoke on both the importance, and the benefits of having good communication; after she inquired about my morning. She plans on speaking with her team and including a weekly meeting so that everyone can sync up and create a safe place where people can feel seen, and heard just like she did with me this morning.

This is what it takes to be a leader, and she definitely possesses the attributes for what it takes to be a leader.. so much so I recognized them in our short conversation:

It must be stated the food SLAPPED as always! But the important thing is you guys have a solid human being running your training program, Thanks Janna and chic fil a team KEEP IT UP 🫡“

“So grateful to this Chick-fil-A team for squeezing in my last minute catering order! I mixed up the date, and despite being busy, they still made it happen. Huge thanks to Bailey, Greg, and the entire team for going above and beyond!! 💯“

“Very nice employees, very good food. 30pc chicken nugget and a large fry can feed 2 people if you're hungry af.Wholly recommend the place."How much sauce can you give us before you start charging us?""We don't charge""5"“

“Loved it. Found this wonderful, clean *stand-alone* Chick-fil-A ready to serve when I needed my favorite lunch fast.

The closest one to my Dr was in South Park mall. Well.. I hadn't been there in a very long time, but turned around & left when I saw parking garages on either side! Plus massive changes.

It was once a pleasant place where we went to shop & pushed our babies in strollers on a Sunday..🥺 No thank you, construction. Just lunch please.

This next location got my business. Grilled chicken nuggets-Yes, 12 please & 2 sriracha sauces. Plus a treat for the excellent service -🧁Light frosted lemonade. Wow, is it good!

Delicious. Perfect for the ride home🥰“

“It's another Chick-fil-A. Warning though, it is impossibly busy during lunch hour. It seems like a quarter of the students on campus are here and the 1.5 hour wait is not worth it.

Wheelchair accessibility: There is a ramp to get in with automatic doors.“

“Let me tell you about Chase — the absolute legend working at Chick-fil-A. This man isn’t just an employee — he’s a customer service savant, a drive-thru diplomat, a nugget-distribution ninja.

From the moment I pulled up, I knew Chase was built different. He greeted me with a smile so sincere I nearly cried. I don’t know what kind of training program Chick-fil-A has, but I’m 97% sure Chase is running it behind the scenes while also solving world peace during his lunch break.

I stuttered through my complicated order (add cheese, no pickles, two sauces, one fry extra crispy — you know, the usual chaos), and Chase didn’t blink. He nodded with confidence, like, “I’ve trained for this moment my whole life.” And guess what? The order was perfect. Not Chick-fil-A perfect. Chase perfect. A higher standard.

Not only did he handle the order like a seasoned pro, but he also made polite, non-cringe small talk that made me feel like I’d just gained a new best friend. He said, “My pleasure” with such conviction, I almost believed I was the only customer he’d ever served. Like I was the main character in a rom-com where love is spelled C-H-I-C-K-E-N.

At pickup, he handed me the bag like it contained holy artifacts. Everything was tucked in neatly, with the sauces placed like they’d been arranged by a tiny food stylist. The fries? Hot. The nuggets? Golden. The vibe? Immaculate.

Chick-fil-A, if you’re listening: give this man a raise, a cape, a statue outside the building. I don’t know what kind of magic Chase is working, but I’m 100% here for it. If Chase ran the DMV, people would actually be happy to go. If he ran for president, I’d vote twice.

In conclusion: Chase is the GOAT. I came for a spicy deluxe. I left with restored faith in humanity.“

“Garrison made this trip worth the wait!!! Not only was he polite and helpful, he handled another customers attitude with class! Everything I look for in chick-fil-a service! Wells also had an amazing vibe, can’t wait to come back :)“

“I wanted to recognize Artauvius for his outstanding customer service! He was kind, professional, and made me feel welcomed from the moment I walked up. He was efficient, had a great attitude, and made my experience at Chick-fil-A even better. Keep up the amazing work!“

“I think the staff is great, that works there. The only thing I did not appreciate was the manager correcting her employees in front of customers. I felt like that was something that should’ve been done in private. The look on the girl’s face when her management was talking to her made me feel bad for her. I simply asked her opinion on the frosty coffee. And got a honest response back. And I apologized that.“

“My visit a few days ago was excellent! The restaurant was spotless, my order came out quickly, and the staff was very welcoming. A team member named Rayeef went above and beyond to help me. The young man greeted me with a smile, answered my questions, and even checked to make sure I was happy with everything. That kind of service makes all the difference. I will be coming back.“

“I wanted to recognize Nadia for her outstanding customer service. She always looks professional and put together, and she is consistently polite, friendly, and helpful whenever I visit. One experience that really stood out to me was when my order was incorrect. Even though the mistake wasn't her fault, she sincerely apologized and went out of her way to make it right by giving me a cookie for the inconvenience. That small gesture truly made my day and showed how much she cares about her customers. Its employees like Nadia who keep me coming back, and I always appreciate the positive attitude she brings to every interaction!“

“One of the only places in this entire airport I’ve found that is helpful for someone food allergies or dietary restrictions. They offer gluten free buns and have a dedicated fryer for gluten free fries. The staff were helpful, kind, patient despite being busy, and knowledgeable too!“

“This location has gone down. I placed order in drive thru and the young girl had no clue. She did not greet me properly and order was incorrect. The salad was not good...mostly lettuce and 5 chicken nugget placed on top.

Will Never Go Back!“