Chick-fil-A in Charlotte

“Huge thank you to the team at Chick-fil-A for the excellent service with our catering order for a party! The ordering process was simple and straightforward, the food was hot and delicious, and everything was packaged so well.

A special thank you to the manager, Brian, for providing outstanding customer service. He was friendly, professional, and made sure everything went smoothly from start to finish.

Great food and great service — we truly appreciated the experience!“

“The blonde girl with the ponytail working the drive thru tonight (5/13/26) was incredible. She was running around doing her best to get the line moving when they were clearly understaffed. Her attitude was great the whole time. She was doing an amazing job and she deserves a raise! Also the food was great.“

“Nina is the reason this Chick-fil-A is as amazing as it is. Nina your a rock star. Me and my daughter kamryn had a perfect experience from start to finish and it was because of you and your staff. Y'all are all so amazing but Nina went above and beyond with her customer service. I have not felt this much love from a business like I had today. Thanks so much to all of Chick-fil-A people and the most special thanks to Mrs Nina for making me and my daughter smile and feel so welcomed. We will see you again.“

“I am in sales and spend a lot of time picking up meals, and had to come leave a review for Kim, the manager at this location. She was lovely and calm and took the extra minute to take care of me and make sure I had everything I needed. I will definitely be using this location more often!“

“Two different instances, incredibly convenient location. (I'm staying at the Holiday inn across the way)

It's very nice to know you have guaranteed top tier service right next door to you.

Super speedy, really yummy food!“

“As always chick fil a shows the way at every location you go to. Every restaurant establishment should take lessons. The food is great , service is top notch. Our server was Alassandra. Hayden was great also. She was on it doing a great job, with a smile and great attitude. Kudos to the chick fil a staff“

“I always have great experiences and great food at the Arboretum Chick-fil-A, and the employees are always so friendly. Today, I ordered a Coke, and after I had already driven away, I noticed it tasted like it barely had any syrup in it. I wasn’t upset about it and honestly just didn’t drink it, but I did want to call and let them know in case there was an issue with the machine. I left a voicemail, and Peyton promptly called me back. In his message, he explained that I was correct — the syrup had run out — and that he had already educated the team members on checking and changing it when needed. He also went out of his way to add rewards to my app for the inconvenience. Peyton truly went the extra mile to make things right, even though I wasn’t overly concerned about the issue to begin with. He was incredibly friendly, professional, and thoughtful in the way he handled everything. Y’all have a great employee in Peyton, and I wanted to make sure he gets the shoutout he deserves!“

“I was having a really rough week when I stopped by the Chick-fil-A drive-thru, and Reagan completely turned my day around. From the moment she greeted me, she was kind, patient, and genuinely friendly. Even though it was just a quick drive-thru interaction, her positive attitude made a big difference and put a smile on my face.

She took my order accurately, made sure everything was correct, and treated me with so much kindness and respect. It’s rare for a simple interaction to have such a positive impact, but Reagan’s warm personality and excellent customer service genuinely brightened my day. Employees like her make people want to come back, and I truly appreciated the positivity she showed when I needed it most. I would be happy to be served by Reagan again.“

“Leevi in the drive through absolutely made my day, he was collected, understood the order from the jump and didn’t have to ask twice chick fil a’s customer service standards really shine through this guy, I’m shocked he isn’t a manager. Food was alright, but the quality of service was incredible. 100 percent will return. 😼“

“A little bit of a wait with the drive-thru today, no big deal, it's expected. But I wanted to take the time as I'm sitting in the drive-thru waiting to get my food to shout out Anna (running one of the drive-throughs) She was super kind and very friendly. She seemed like she really enjoyed her job and wanted to be there. You don't see that much anymore. I hope you get that 2nd ear piercing, girl! 🥰“

“i've been to at least 2 chick-fil-a locations in my 43 years of living and wowie this sure is a freakin' chick-fil-a !! chicken nuggest were hot n fresh and came out quicker than my wife's..... what! who said that!!!! hahaha.... good chick-fil-a...would come here again next time i am in charlotte...! removed 1 star because a toilet exploded while i was here“

“Located inside the BOA Plaza. Had to run an errand at the Walgreens and stopped in for breakfast. They were slammed! But they got us in and out swiftly.I got the 10pc chicken minis meal and a Sunjoy. The Sunjoy was okay. It wont be replacing the lemonade in future. The tea watered the goodness down. It wasn't horrible it just wont be getting my attention in future.“

“Janna was great this morning! She took the time to make me feel seen and heard while I waited for my meals this morning. We briefly spoke on both the importance, and the benefits of having good communication; after she inquired about my morning. She plans on speaking with her team and including a weekly meeting so that everyone can sync up and create a safe place where people can feel seen, and heard just like she did with me this morning.

This is what it takes to be a leader, and she definitely possesses the attributes for what it takes to be a leader.. so much so I recognized them in our short conversation:

It must be stated the food SLAPPED as always! But the important thing is you guys have a solid human being running your training program, Thanks Janna and chic fil a team KEEP IT UP 🫡“

“Chick-fil-A is my favorite fast food restaurant because the food tastes fresh and feels more like real food. I also love the Diet Lemonade—it tastes natural and is delicious. The restaurant is always clean, and I appreciate that they bring the food to your table.“

“So grateful to this Chick-fil-A team for squeezing in my last minute catering order! I mixed up the date, and despite being busy, they still made it happen. Huge thanks to Bailey, Greg, and the entire team for going above and beyond!! 💯“

“Very nice employees, very good food. 30pc chicken nugget and a large fry can feed 2 people if you're hungry af.Wholly recommend the place."How much sauce can you give us before you start charging us?""We don't charge""5"“

“Loved it. Found this wonderful, clean *stand-alone* Chick-fil-A ready to serve when I needed my favorite lunch fast.

The closest one to my Dr was in South Park mall. Well.. I hadn't been there in a very long time, but turned around & left when I saw parking garages on either side! Plus massive changes.

It was once a pleasant place where we went to shop & pushed our babies in strollers on a Sunday..🥺 No thank you, construction. Just lunch please.

This next location got my business. Grilled chicken nuggets-Yes, 12 please & 2 sriracha sauces. Plus a treat for the excellent service -🧁Light frosted lemonade. Wow, is it good!

Delicious. Perfect for the ride home🥰“

“It's another Chick-fil-A. Warning though, it is impossibly busy during lunch hour. It seems like a quarter of the students on campus are here and the 1.5 hour wait is not worth it.

Wheelchair accessibility: There is a ramp to get in with automatic doors.“

“Let me tell you about Chase — the absolute legend working at Chick-fil-A. This man isn’t just an employee — he’s a customer service savant, a drive-thru diplomat, a nugget-distribution ninja.

From the moment I pulled up, I knew Chase was built different. He greeted me with a smile so sincere I nearly cried. I don’t know what kind of training program Chick-fil-A has, but I’m 97% sure Chase is running it behind the scenes while also solving world peace during his lunch break.

I stuttered through my complicated order (add cheese, no pickles, two sauces, one fry extra crispy — you know, the usual chaos), and Chase didn’t blink. He nodded with confidence, like, “I’ve trained for this moment my whole life.” And guess what? The order was perfect. Not Chick-fil-A perfect. Chase perfect. A higher standard.

Not only did he handle the order like a seasoned pro, but he also made polite, non-cringe small talk that made me feel like I’d just gained a new best friend. He said, “My pleasure” with such conviction, I almost believed I was the only customer he’d ever served. Like I was the main character in a rom-com where love is spelled C-H-I-C-K-E-N.

At pickup, he handed me the bag like it contained holy artifacts. Everything was tucked in neatly, with the sauces placed like they’d been arranged by a tiny food stylist. The fries? Hot. The nuggets? Golden. The vibe? Immaculate.

Chick-fil-A, if you’re listening: give this man a raise, a cape, a statue outside the building. I don’t know what kind of magic Chase is working, but I’m 100% here for it. If Chase ran the DMV, people would actually be happy to go. If he ran for president, I’d vote twice.

In conclusion: Chase is the GOAT. I came for a spicy deluxe. I left with restored faith in humanity.“

“Truly Customer Service focused team here! Especially Dee.

We felt very welcomed from the food order to sitting and eating. She kept checking in on us making sure all was well. Had our table all scrubbed down before and just basically white glove Customer Service. We thanked the manager on site, but it seems like this team has things to teach to others“

“In the Southpark food court. Very busy, but CFA associates were on top of it. Food was their norm, excellent. Rate down on atmosphere because a food court has none. The court is fairly convenient to parking though instead of being stuck in the middle of the mall like it once was.“

“I think the staff is great, that works there. The only thing I did not appreciate was the manager correcting her employees in front of customers. I felt like that was something that should’ve been done in private. The look on the girl’s face when her management was talking to her made me feel bad for her. I simply asked her opinion on the frosty coffee. And got a honest response back. And I apologized that.“

“My visit a few days ago was excellent! The restaurant was spotless, my order came out quickly, and the staff was very welcoming. A team member named Rayeef went above and beyond to help me. The young man greeted me with a smile, answered my questions, and even checked to make sure I was happy with everything. That kind of service makes all the difference. I will be coming back.“

“I wanted to recognize Nadia for her outstanding customer service. She always looks professional and put together, and she is consistently polite, friendly, and helpful whenever I visit. One experience that really stood out to me was when my order was incorrect. Even though the mistake wasn't her fault, she sincerely apologized and went out of her way to make it right by giving me a cookie for the inconvenience. That small gesture truly made my day and showed how much she cares about her customers. Its employees like Nadia who keep me coming back, and I always appreciate the positive attitude she brings to every interaction!“

“Its chicken Fill it. Its awesome like most Chicken Fill its. Crazy part I eat here often and I am a Vegetarian. They just have the best fries in 4 states. The Kale Crunch is 'nanners. The Mac and cheese smacks. So I am in there... indulging all the Vegetarian options.... definitely not many.“

“This location has gone down. I placed order in drive thru and the young girl had no clue. She did not greet me properly and order was incorrect. The salad was not good...mostly lettuce and 5 chicken nugget placed on top.

Will Never Go Back!“