Chipotle Mexican Grill in New York

“I enjoyed my meal at Chipotle on Saturday July 18th 2026. This location is across the street from Waldorf Astoria hotel. It poured down raining and a slew of tourists came in to prevent from being drenched. I ate my bowl of food. While eating I could hear all of the languages being spoken. Dutch, French, and Spanish. Many of these tourists were in town because of the world cup. The location was clean and the staff very friendly. My only problem the air conditioner was not working at its full capacity.“

“I've never reviewed a chipotle even when I've really enjoyed my bowl but this is one of the best chipotle experiences I've ever had. The staff was friendly (especially whoever was at the very front of the line starting my order) and made my bowl great. The food was hot and fresh. Very well run during lunch rush today which I know is usually hectic. Definitely will return, great experience I had to share“

“Chipotle Mexican Grill

A great place to grab a quick and delicious meal! I really like the variety of options and how you can customize your food just the way you want it. The ingredients taste fresh, the portions are generous, and the atmosphere is casual and comfortable. Definitely a nice spot to stop by when you're hungry!

Express Linen Laundry Inc.“

“I walked quite a bit further from my hotel just to come to this Chipotle because of the bad reviews at the nearby location and honestly this place made the extra walk so worth it! 😂 I got takeout and ate it back in my room and it was definitely very very good as always! The two staff members at the counter were also very polite and nice. So glad I decided to come here instead!
Little notes; Visited on sept 7th around 6pm“

“The food was good, however serving food is an art that the young men at this Chipotle needs improvement on. The line was long, management needs to oversee this process and get people in and out quicker.

Again! Visiting this Chipotle and when asked a simple question to Jocelyn in a moderate tone nothing extra, Jocelyn gave attitude and displayed as if I the customer was bothering her. If young people don’t want to work in a customer base environment please don’t apply for the job Jocelyn.“

“It was quick, the food was on point, and the people were friendly. It is pretty small in comparison to other locations, but we went on a Monday night around 9pm, so we were the only people there, aside from two NYPD officers who ordered after we sat down to eat, but they took theirs to go. The restroom is locked and you have to be a paying customer to use it (which is why we decided to just buy food there in the first place!) I'd highly recommend!“

“I had a consistently good experience at Chipotle Mexican Grill. The food is fresh, customizable, and packed with flavor, making it easy to get exactly what you want. Portions are generous, and everything is prepared quickly. The space is clean and efficient, and the staff were friendly. It’s a reliable go-to for a quick, satisfying meal.“

“You would think that lunch line out the door will take a long time but it’s probably gonna be within 5 minutes. If u don’t know what you getting just let the guy behind the counter say it for you and just nod your head. They are just that fast and you can’t go wrong.“

“I like ordering delivery/pickup from this chipotle location, because they always prep/pack very well and also (maybe I almost always get lucky or they really do have different food portion size than other locations) their food size portions are bigger than other locations. Definitely 5 star and recommended to all my friends ❤️❤️“

“Chipotle Mexican Grill in New York is a dependable spot for quick, customizable meals with bold, familiar flavors. The build-your-own format makes it easy to get exactly what you want, from burritos to bowls loaded with fresh ingredients. I put together a bowl with grilled chicken, rice, and toppings—it was filling, well-seasoned, and consistent. The fast service and casual setup make it perfect for a quick lunch or dinner. It’s a place I’d happily return to for convenience and flavor.“

“Chipotle is one of my favorite places to eat. I've been to many different locations and the food always tastes amazing. This one in particular, has a worker named Janel working here. I always see her running around, making people's food by herself. I always appreciate hard working people. 10/10 service“

“We arrived with 18 people and the staff were quick and easily accommodating to our large group. They moved us through the line at record speed. They were patient with the children in the group. Their kindness and quick speed allowed us to grab an earlier train home. Thank you!“

“This store is magnificent! The only thing that many people are saying bad reviews because I feel like they don’t know how to interact with the employees and they are the ones serving our foods and we should be thankful what we have and get… Later on, they will be generous and kind so be patient. These workers are pretty nice and sweet as well! Thank you chipotle you have the best food out there! I wish people understood that!“

“I had a solid experience at Chipotle Mexican Grill. The ingredients were fresh, and the portions were generous. I went with a burrito bowl, and everything was well-balanced and flavorful. Service was quick and efficient, making it an easy choice for a fast, satisfying meal.“

“As always great food. I wish we had this in Switzerland... Sooo tasty. Took my daughter here for the first time and she loved it, especially good because normally she is a picky eater. This specific branch was well kept and clean, bathroom could have used some cleaning but was usable. The lemonade was as tasty as ever. For a European tongue maybe a bit too sour...“

“Probably the best chipoltle in the area. I come often on my lunch break which is off peak, so the lines are hardly ever long. Even so, the service is very quick and efficient with scoop portions up to expectations. Staff was extremely helpful when I spilled my bowl on my way to the table (big props to the employee working the counter this morning for her kindness). Always a decently priced option to keep me fueled through a 9 hour retail shift.“

“I usually don’t write google reviews but our server Janet’s smile made my day. The burrito was amazing and we had great time at the Maddison square park with it :) also the new chips are pretty good the photos look terrible btw but it was really good“

“This chipotle was genuinely life altering. Ordered on DoorDash 30 mins before closing expecting a ‘bottom of the barrel whatever’s left’ type of deal. When I tell you these bowls were the most packed and decadent chipotle bowls I’ve ever seen… so warm and delicious. This hot honey chicken quesadilla was SO juicy and SO fresh I’ve never had chipotle like that in my life. I’ve been to chipotles across the US and NEVERRR had a meal like this one. Rice ?? FRESH. Beans (both pinto and black) ?? FLAVORFUL. Never in my life have I not been able to finish a chipotle meal until last night. I will be thinking about this chipotle for the rest of my days and so look forward to the day I get to return.“

“This review is mainly to thank the staff here.
During a visit to nyc from VA, we left a cell phone at a table. When we realized that the phone was missing, I tried calling the places we’d been to. Chipotle was the only one to actually answer and it turns out one of the employees found the phone and brought it in their office.
We were already in NJ by then but we were assured that they’ll keep it till we came to get it at the end of the day.
Thank you for your honesty and for doing the right thing when you didn’t have to. You saved us a lot of headache, inconvenience, and money.
Thank you so very much and we will go out of our way to come visit you anytime we’re in NY.
The staff member who noticed the phone and kept for us we wish you all the health and happiness and hopefully we’ll see you again!“

“UPDATE: I returned after my initial review below and was impressed with the service and changes. There was a long line, but the staff was very quick and professional dealing with the customers + quality of food was great. Great job, think they really do listen to feedback provided.

INITIAL: In my life, I have consumed over 1,000 Chipotle burritos. So I have seen my fair share of Chipotle restaurants across this beautiful nation of ours. As such, based on my awe inspiring sample set, I can confidently say... this is the worst Chipotle I have been to (unfortunately multiple times) for the following reasons:

1. They are always out of something, last time I went, they had no chicken...
2. Their protein whether its the chicken or the steak, always has an off, rubbery taste to it
3. The staff is consistently yelling at each other in Spanish, to the point where one has to repeat and also yell their order back to them multiple times

Unfortunately, their location is somewhat convenient, and therefore I will begrudgingly visit this place again at some point in the future. With that, I hope my review, will inspire them to improve.“

“Best chipotle around. The whole staff is sweet that I’ve encountered they acknowledge you and take care of you right when they see you. It really makes a difference and means a lot. Specifically two girls to be exact. They are very nice and personable. They are usually in the front I wish I got their names !“

“Very fast-paced chipotle. The service here is top tier. I always come here around 12pm and the crew is so polite and efficient. The counter is probably the cleanest i have ever seen at any Chipotle location I've ever gone to. The food is fresh and always hot. I highly recommend coming to this location for fresh food and fast and friendly service.“

“Came in close to closing and instead of hurrying me out like im used to in other places they were respectful and courteous. Young man making the meal was explaining what they were running out of so I said surprise me with chicken and he did nothing short of an awesome job. Overall energy and atmosphere was positive, solid, awesome. Very conducive to good productivity very commendable??“

“It is by far my favorite fast food restaurant, as the food itself is incredibly fresh, very responsibly sourced, and is quite tasty even when purchased on a regular basis. This particular location is our go-to, as it's right off the subway on our way home, and we love it. Shout out to Lewis!“

“This place is very clean I would say that there service definitely needs to be work on that I asked for guac at the end and I opened my bowl and no guac so next time I’m coming here I’ll make sure everything‘s in there as you should too but other then that its tasty“

“This is THE chipotle. I don’t think I’ve ever posted a fast food/QSR review before, but I work across the street from this chipotle and go here often and always have a 10/10 experience. They are QUICK. Like lightning quick, even with a line out the door during peak lunchtime. Their ingredients are always stocked, they’ve never been out of anything I want (unlike other chipotles i’m used to going to). And the potion sizessss. Chipotle’s brand has taken a hit over this in recent years but MAN do you get what you pay for at this one. My bowl is always full and they don’t skimp on protein, the most important part. Way to go y’all.“

“The workers were really nice, attentive, patient and accommodating :) They're really doing their best. They were generous with the portions and the food was fresh and good. The store's AC was also lacking so it was pretty warm and they were still super nice ?“

“Gold standard of efficiency and service, not just for a chipotle but for any fast casual spot.

I have been ordering from here 2-3 times a week for almost three years now, the people here are second to none. Especially the people doing the online orders.

Out of over 200 orders, less than 5 have had issues, and it was always resolved same day, either in person or on the app.“

“This location has been my primary spot since it opened. I've seen many employees come & go. The place has its share of homeless people gleaning the soda station and teens coming in after school and causing an occasional ruckus but the staff really try their best to keep the place clean, sanitized and items stocked. Being courteous to them goes a long way as I've managed to steal a smile from their tired faces but today was quite different. The ONLY new & young employee I've ever seen take the time to make sure I didn't get the bottom of the barrel chicken was SANTONIO. He was attentive, polite & surpringly moved like he was a seasoned pro!“

“Everyone there on January 23, 2025 from 6-8 pm was super nice, friendly and great to start conversations atmosphere. I personally had a blast shoutout to all the CHIPOTLE people at 125 E23rd street. Would come back again any day and everyday.“

“Chipotle Mexican Grill is a reliable go-to for fresh, customizable meals. The ingredients taste clean and well-prepared, and you can easily build a bowl or burrito to your liking. Service is usually quick, making it great for a convenient lunch or dinner. A solid choice for something fast yet satisfying.“

“I eat at this particular Chipotle alot. I love their iced tea and they always have it ready by 11am. I like the clean, spacious look and feel of the bar height stainless steel tables. The staff keeps them clean and regularly wiped off. The staff really cares about the customer experience.“

“The staff truly make this place special! The food is decent, and I tend to enjoy it more when I'm really hungry. The atmosphere feels somewhat like what I imagine prison dining to be. However, the staff are incredibly friendly and quite efficient. I wish they would allow people to tip by card since not everyone carries cash these days. They definitely deserve recognition for their hard work!“

“Our burritos 🌯 were delicious and filling. The steak, guac, rice and beans were especially yum; a hint of spice.

Though the cheese needed to be melted. I was also extremely disappointed they don’t have hot chips/fries with a tasty spicy seasoning like Taco Bell, Nando’s, Guzman y Gomez, Zambrero & Salsa’s.“

“The food was fine but the staff was the most impersonal Chipotle I've ever seen. No one in line but they rushed rushed rushed me to hurry up. Plus there seating area want heated well, which, given this time of year and the cold temps, was uncomfortable.“

“I’ve lived in the neighborhood for years now, and ever since they opened this location, I’ve been in awe! Out of ALL the locations, this one is honestly one of the BEST, hands down!!!

And a HUGE shoutout to Joseph!!! This review is definitely long overdue because he deserves his flowers. One thing for sure and two things for certain—every time Joseph is there, SHIT IS GONNA GET DONE! 😂 (Pardon my French!) But seriously, he runs a tight ship and you can tell he genuinely takes pride in what he does.

I absolutely LOVE this location and the energy they have here. Joseph and the team deserves all his flowers! 🌸👏🏽 Give that man his recognition!!!

And to everyone complaining in the Google reviews—let’s be real. 😂 If you’ve lived in this neighborhood long enough, you KNOW what comes with the territory. The staff cannot control who walks through the doors, including people experiencing homelessness, so it’s unfair to blame the location or employees for something that is completely outside of their control. Judge the service based on the people actually working there. NFS.“

“Very weird layout, but very friendly staff. Because the front of the store is so far away from the cash register, people with grocery carts filled with smelly stuff can linger a little longer than happens in other locations, so it can be a little uncomfortable for everyone else just trying to eat in peace, but if employees did more rounds to clear the front space out, it'd be pretty ideal. For Chipotle.“

“Food was good, not perfect. There were some pieces of unripe tomato in the pico de gallo, and the brown rice was a little dry. There were new staff being trained and still learning burrito rolling technique but good effort and positive attitude. 8/10, would recommend“

“Food is great, staff were really wonderful and friendly, but management has really got to fix the AC. It’s out, we’re in the summer, I was hot in the space and I can’t imagine what the employees feel enduring the kitchen heat without good AC. Fix please!“

“one of the best chipotles i have visited thus far! the service here is absolutely amazing and the women and gentleman that serve me every time i go always show me so much respect and love. I absolutely love this chipotle and staff. Thank you for all that you do every single “

“Classic chipotle food but with an extra dose of speed. I was left agog by the sheer frenetic pace with which the employees took orders, scooped ingredients, ushered customers along, and checked them out.
It truly felt more like disarming a ticking time bomb, Olympic qualifier trials, than any chipotle experience I’ve ever had. There were no wasted seconds, no extraneous hand movements from the group of employees behind the glass who operated like a single organism, a 20 armed kraken of faux-Mexican food efficiency. There were no extra words, no pleasantries, and I too felt the pressure to do my part and keep up the pace, or risk disturbing this urgent march towards order fulfillment.“

“It’s not often I find a Chipotle which reminds me why I fell in love with the restaurant over a decade ago. This location consistently delivers fresh tasting food and good portions sizes, a rarity in NYC. Salute to the employees here working hard to uphold the standards that so many other locations have fallen short on.“

“If you come here and talk to them and explain your need for something gluten free and safe from cross contamination, they will help you. They can explain which items have a chance of cross contamination and to avoid those. I want to specifically mention Aurelyn; she is the best and she knows everything about the menu. She’s a great employee, she deserves a raise!“

“Just came from the Chipotle on Broadway 4009 and it was a great experience. The food was fresh, portions were solid, and the staff was quick and friendly. What I really appreciated was how clean the place was — the tables looked freshly wiped down and the whole area felt well maintained. I’ll definitely be back.“

“Nice location with a good amount of seating. It’s perfect for lunchtime and it’s in a nice area. When the weather is nice out, you could sit outside. I just got pick up and I did a meal. It was very good. Nothing else say normal chipotle.“

“I would like to give a big shout out to Patricia. She’s a hard working young lady and does her job well. I felt really comfortable eating at this location knowing I would receive the hospitality that I deserve. Thank you so much Patricia I wish you the best on your journey and future.“

“Just wanted to write a review because I had a really nice experience today. Not only was service fast and kind, but the woman at the cash register was exceptionally friendly and had a smile on her face. If you’re reading this, let it be a reminder that service workers deserve our respect—they work hard and often are earning a wage to support their families.“

“I visited Chipotle Mexican Grill and had a satisfying experience. The restaurant is casual and welcoming, perfect for a quick and flavorful meal. The ingredients were fresh, and the flavors were bold and well-balanced. I appreciated the customizable options, making it easy to get exactly what I wanted. The staff was friendly and efficient, keeping everything smooth and easy. I left feeling full and content, and it’s definitely a reliable spot for tasty Mexican food.“

“First of all, you can tell that they put a lot of effort into keeping the space clean … the entire kitchen is spotless every single time I come. Also I’ve been here 5 times over the past two months each time the staff is extremely kind and helpful. I don’t know why so many people are reporting that they’re rude or mean. The food is also tasty and hot well seasoned and worth the price I am so confused about the bad reviews. For me this is the best chipotle spot in the city.“

“This is my first time visiting this branch.
My food was good, as always. It's just that instead of packing my quesadilla in a quesadilla container, they put it in a bowl. It's a clean and spacious place. There are plenty of tables for seating, and it has air conditioning.“