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“When we first walked in, friendly faces greeted us. The workers took our order and told us to take a seat. We got our food and sat at the little bar. There was also a place where you sit and study in the back corner. There were also some cool benches in the back. The food was absolutely amazing🤩. It was packed full of flavors and protein. My daughter friend is allergic to gluten, dairy and nuts , but she was still able to get food. Overall, everything was amazing 🤩.5 stars ⭐️“
“Big chipotle fan here. This one is by my office and I eat here frequently. Quality and taste is consistently the best of any Chipotle I go to in the city and they don’t skimp on the portions. This location tastes like the classic Chipotle we know and love!“
“Popped in on a random Wednesday and have to say this is the best Chipotle I’ve ever been to. The food was fresh and cooked perfectly. The ladies on the line were friendly and fast, and the fellas in the back were efficient and on top of it. Chipotle can be hit-or-miss—especially in Manhattan—but hats off to this location!“
“Chipotle is one of my favorite places to eat. I've been to many different locations and the food always tastes amazing. This one in particular, has a worker named Janel working here. I always see her running around, making people's food by herself. I always appreciate hard working people. 10/10 service“
“I absolutely enjoy the food at Chipotle Mexican Grill. While my experiences with customer service at various locations have often felt somewhat impersonal, the team at the 304 West 34th Street location stands out for its warmth and hospitality.
In particular, I would like to recognize Alicia for her exceptional customer service. She consistently welcomes customers with a genuine smile and serves everyone with enthusiasm and kindness, regardless of how late it may be. The first time I visited this location, her warmth left a lasting impression on me even months later. When I returned to New York City and happened to visit the same store again, I was delighted to see her continuing to provide the same level of joy, professionalism, and care.
Employees like Alicia truly make a difference in the customer experience and deserve appreciation and encouragement for their dedication and positivity.“
“I visited the Chipotle at 274 Madison Avenue in NYC yesterday around 1:30pm, and I want to highlight an excellent experience. I worked for Chipotle during my college years for four years strictly as a crew member but my store earned Restaurateur status during my first year, so I understand what true Chipotle standards look like.
Because of that background, Chipotle has always represented quality to me. But in recent years, I’ve noticed the standards slipping, and I actually stopped eating Chipotle for about two months after some disappointing visits in others Locations.
Yesterday, I walked past the Madison Avenue location and decided to give it another chance and I’m glad I did. The first impression was outstanding. The restaurant was spotless, fully stocked with napkins and utensils, and the line looked organized and extremely fresh. The food pans were clean, and nothing looked old or over-held.
Food quality was great as well. The steak was perfectly cut ideal bite-size pieces and cooked just right. It’s a small detail, but it makes a big difference in the bowl experience.
From a hospitality standpoint, they nailed it. The tortilla person welcomed me with a genuine smile and asked what I wanted, and the cashier was incredibly friendly almost like I’d known them before. That kind of authentic engagement is rare, and it stands out.
This is the level of quality, freshness, and hospitality every Chipotle should deliver. The Madison Avenue crew earned me back as a customer.“
“More of a 4.5 but I’m rounding up. The portions were good and the food was fresh. Also the place is clean. The service was very good and friendly. Only slight down point was there Chips weren’t very crisp and maybe a bit old but everything else was good!“
“I had a solid experience at Chipotle Mexican Grill. The ingredients were fresh, and the portions were generous. I went with a burrito bowl, and everything was well-balanced and flavorful. Service was quick and efficient, making it an easy choice for a fast, satisfying meal.“
“Man you don’t understand how good this chipotle is. My love for this place goes beyond any other fast food. The workers are fast, nice attentive and they actually are patient unlike in other places where they trip over you saying “um” once. No attitude no faces, just smiles and good service. I’ll travel from Cali just to eat here.“
“UPDATE: I returned after my initial review below and was impressed with the service and changes. There was a long line, but the staff was very quick and professional dealing with the customers + quality of food was great. Great job, think they really do listen to feedback provided.
INITIAL: In my life, I have consumed over 1,000 Chipotle burritos. So I have seen my fair share of Chipotle restaurants across this beautiful nation of ours. As such, based on my awe inspiring sample set, I can confidently say... this is the worst Chipotle I have been to (unfortunately multiple times) for the following reasons:
1. They are always out of something, last time I went, they had no chicken...
2. Their protein whether its the chicken or the steak, always has an off, rubbery taste to it
3. The staff is consistently yelling at each other in Spanish, to the point where one has to repeat and also yell their order back to them multiple times
Unfortunately, their location is somewhat convenient, and therefore I will begrudgingly visit this place again at some point in the future. With that, I hope my review, will inspire them to improve.“
“It is by far my favorite fast food restaurant, as the food itself is incredibly fresh, very responsibly sourced, and is quite tasty even when purchased on a regular basis. This particular location is our go-to, as it's right off the subway on our way home, and we love it. Shout out to Lewis!“
“We arrived with 18 people and the staff were quick and easily accommodating to our large group. They moved us through the line at record speed. They were patient with the children in the group. Their kindness and quick speed allowed us to grab an earlier train home. Thank you!“
“I visited Chipotle Mexican Grill and had a great experience. The restaurant is casual and welcoming, perfect for a quick and satisfying meal. The ingredients were fresh, and the flavors were bold and well-balanced. I appreciated the customizable options, making it easy to get exactly what I wanted. The staff was friendly and efficient, keeping everything smooth. I left full and content, and it’s definitely a reliable spot for tasty Mexican food.“
“Chipotle Mexican Grill is a reliable spot for quick, customizable meals. The ingredients taste fresh, and the portions are generous, especially for the price. I like how easy it is to build exactly what you want, from burritos to bowls. It’s fast, consistent, and perfect when you need something filling without sacrificing flavor.“
“This location has been my primary spot since it opened. I've seen many employees come & go. The place has its share of homeless people gleaning the soda station and teens coming in after school and causing an occasional ruckus but the staff really try their best to keep the place clean, sanitized and items stocked. Being courteous to them goes a long way as I've managed to steal a smile from their tired faces but today was quite different. The ONLY new & young employee I've ever seen take the time to make sure I didn't get the bottom of the barrel chicken was SANTONIO. He was attentive, polite & surpringly moved like he was a seasoned pro!“
“Not sure if it's because it's Friday, but the team here is so happy and upbeat! I cautiously visited this Chipotle location, afraid because my previous experiences at this restaurant had been disappointing. However, this location is very nice, and the employees seem to be happy. We love!“
“The workers were really nice, attentive, patient and accommodating :) They're really doing their best. They were generous with the portions and the food was fresh and good. The store's AC was also lacking so it was pretty warm and they were still super nice ?“
“Chipotle Mexican Grill in New York is a dependable spot for quick, customizable meals with bold, familiar flavors. The build-your-own format makes it easy to get exactly what you want, from burritos to bowls loaded with fresh ingredients. I put together a bowl with grilled chicken, rice, and toppings—it was filling, well-seasoned, and consistent. The fast service and casual setup make it perfect for a quick lunch or dinner. It’s a place I’d happily return to for convenience and flavor.“
“Overall, best Chipotle experience I have had in years. Portions were generous and food was good. I stopped going to Chipotle when they upped their price and were very focused on minimizing portion size. The drink machine was out of several options and it seemed like they were not staffed to maintain and clean up.“
“Very fast-paced chipotle. The service here is top tier. I always come here around 12pm and the crew is so polite and efficient. The counter is probably the cleanest i have ever seen at any Chipotle location I've ever gone to. The food is fresh and always hot. I highly recommend coming to this location for fresh food and fast and friendly service.“
“This store is magnificent! The only thing that many people are saying bad reviews because I feel like they don’t know how to interact with the employees and they are the ones serving our foods and we should be thankful what we have and get… Later on, they will be generous and kind so be patient. These workers are pretty nice and sweet as well! Thank you chipotle you have the best food out there! I wish people understood that!“
“Chipotle offers fast-casual and fully customizable Mexican food made with fresh ingredients right before your eyes. Build your own burritos, bowls, tacos, or salads with options like barbacoa, chicken, sofritas, and fajita veggies. Top it off with guacamole, salsa, queso, sour cream and much more. While portions can be inconsistent, the quality and flavor are generally reliable, making it a great and popular choice for a quick and satisfying lunch or dinner.“
“This place is very clean I would say that there service definitely needs to be work on that I asked for guac at the end and I opened my bowl and no guac so next time I’m coming here I’ll make sure everything‘s in there as you should too but other then that its tasty“
“As always great food. I wish we had this in Switzerland... Sooo tasty. Took my daughter here for the first time and she loved it, especially good because normally she is a picky eater. This specific branch was well kept and clean, bathroom could have used some cleaning but was usable. The lemonade was as tasty as ever. For a European tongue maybe a bit too sour...“
“Everyone there on January 23, 2025 from 6-8 pm was super nice, friendly and great to start conversations atmosphere. I personally had a blast shoutout to all the CHIPOTLE people at 125 E23rd street. Would come back again any day and everyday.“
“I like ordering delivery/pickup from this chipotle location, because they always prep/pack very well and also (maybe I almost always get lucky or they really do have different food portion size than other locations) their food size portions are bigger than other locations. Definitely 5 star and recommended to all my friends ❤️❤️“
“Love Chipotle! Have been in many locations, some of it the people working see you waiting but they pretend they did not see and keep talking amongst them.
This location however was one of the few where people looked at my face and heard what I wanted and didn't try to rush me to choose.“
“This is THE chipotle. I don’t think I’ve ever posted a fast food/QSR review before, but I work across the street from this chipotle and go here often and always have a 10/10 experience. They are QUICK. Like lightning quick, even with a line out the door during peak lunchtime. Their ingredients are always stocked, they’ve never been out of anything I want (unlike other chipotles i’m used to going to). And the potion sizessss. Chipotle’s brand has taken a hit over this in recent years but MAN do you get what you pay for at this one. My bowl is always full and they don’t skimp on protein, the most important part. Way to go y’all.“
“I had a consistently good experience at Chipotle Mexican Grill. The food is fresh, customizable, and packed with flavor, making it easy to get exactly what you want. Portions are generous, and everything is prepared quickly. The space is clean and efficient, and the staff were friendly. It’s a reliable go-to for a quick, satisfying meal.“
“I eat at this particular Chipotle alot. I love their iced tea and they always have it ready by 11am. I like the clean, spacious look and feel of the bar height stainless steel tables. The staff keeps them clean and regularly wiped off. The staff really cares about the customer experience.“
“Our burritos 🌯 were delicious and filling. The steak, guac, rice and beans were especially yum; a hint of spice.
Though the cheese needed to be melted. I was also extremely disappointed they don’t have hot chips/fries with a tasty spicy seasoning like Taco Bell, Nando’s, Guzman y Gomez, Zambrero & Salsa’s.“
“I had a reliable experience at Chipotle Mexican Grill. The ingredients were fresh, and everything came together nicely in a flavorful, well-balanced bowl. Portions were generous, and the line moved quickly. It’s a convenient spot when you want something fast, filling, and consistently good.“
“Went here not too long ago and had a pleasant experience, the service was great and the food was also very good too. I had ordered my usual chicken burrito bowl with 2 chicken tacos through the app and my food was ready by the time I showed up which was great. Would come back again.“
“Came in close to closing and instead of hurrying me out like im used to in other places they were respectful and courteous. Young man making the meal was explaining what they were running out of so I said surprise me with chicken and he did nothing short of an awesome job. Overall energy and atmosphere was positive, solid, awesome. Very conducive to good productivity very commendable??“
“Chipotle Mexican Grill is a reliable go-to for fresh, customizable meals. The ingredients taste clean and well-prepared, and you can easily build a bowl or burrito to your liking. Service is usually quick, making it great for a convenient lunch or dinner. A solid choice for something fast yet satisfying.“
“The staff truly make this place special! The food is decent, and I tend to enjoy it more when I'm really hungry. The atmosphere feels somewhat like what I imagine prison dining to be. However, the staff are incredibly friendly and quite efficient. I wish they would allow people to tip by card since not everyone carries cash these days. They definitely deserve recognition for their hard work!“
“The food was fine but the staff was the most impersonal Chipotle I've ever seen. No one in line but they rushed rushed rushed me to hurry up. Plus there seating area want heated well, which, given this time of year and the cold temps, was uncomfortable.“
“This location has typically been good for ordering in the line.
However, when ordering pickup the first time it was late 5min (fair enough as this was a day with a promo) and the second time I tried visiting 10min after the pickup time in case it's late, and the store couldn't find the order. They later figured someone else took the order and remade it but I ended up with my food 20min after my order pickup time.
Therefore, ordering in the line may offer a more consistent experience“
“If you come here and talk to them and explain your need for something gluten free and safe from cross contamination, they will help you. They can explain which items have a chance of cross contamination and to avoid those. I want to specifically mention Aurelyn; she is the best and she knows everything about the menu. She’s a great employee, she deserves a raise!“
“I went to Chipotle, a Mexican fast food restaurant in New York. The place is clean, modern, and has music. It has lots of space and the colors are nice.
The service was fast and the people were friendly.
The food was amazing and spicy. I ate a burrito with rice, chicken, and vegetables. The food was fresh and good quality.
I liked this restaurant very much.“
“Food is great, staff were really wonderful and friendly, but management has really got to fix the AC. It’s out, we’re in the summer, I was hot in the space and I can’t imagine what the employees feel enduring the kitchen heat without good AC. Fix please!“
“Just came from the Chipotle on Broadway 4009 and it was a great experience. The food was fresh, portions were solid, and the staff was quick and friendly. What I really appreciated was how clean the place was — the tables looked freshly wiped down and the whole area felt well maintained. I’ll definitely be back.“
“As the OG of casual fast food this location has held up through decades of 'yuppie metamorphosis'. This location is next to one of the busiest public transportation stations in the world. There will be distractions. This location is delicious.“
“This is my first time visiting this branch.
My food was good, as always. It's just that instead of packing my quesadilla in a quesadilla container, they put it in a bowl. It's a clean and spacious place. There are plenty of tables for seating, and it has air conditioning.“
“Food was great—my chicken bowl was fresh, flavorful, and a good portion for delivery. Everything was packed well and tasted like it was made right before it went out. Only reason I’m not perfect on service is because delivery orders can be hit or miss, but the food quality was 10/10. I’d order again.“
“This chipotle used to consistently be one of the worst in Manhattan (long line, out of everything, horrible customer service). However over the last 6 months or so they’ve really turned it around. I went right before 7pm tonight and it was a super quick and efficient service. They actually had full stock of everything and everything in my bowl was super fresh. They even had vinaigrette which they typically run out of by later in the day. Really hoping they keep it up!“
“one of the best chipotles i have visited thus far! the service here is absolutely amazing and the women and gentleman that serve me every time i go always show me so much respect and love. I absolutely love this chipotle and staff. Thank you for all that you do every single “
“Nice location with a good amount of seating. It’s perfect for lunchtime and it’s in a nice area. When the weather is nice out, you could sit outside. I just got pick up and I did a meal. It was very good. Nothing else say normal chipotle.“
“I was here for dinner after work and I just wanted to write how much I liked the whole team who worked at this Chipotle.I was just noticing/watching/listening to them interact with other customers while I was dining in.Very friendly, fun, positive atmosphere, and the team still helped move the line along efficiently.“
“The best Chipotle I've ever been to. I visited 9-26-25 to got a veggie burrito and a veggie bowl and they are built the way they should be. I get my Great Dane a steak burrito and anywhere else, they are literally smaller than my palm and the size of a taco. Here, it is an actual burrito.“