Starbucks in Charlotte

“If I could’ve put more stars, I would. The customer service I received was so impressive. It is so hard to come by great customer service nowadays. I bought a decorative cup and it broke. I asked if I could replace it for a new cup and I did not have my receipt and there was no issues at all. The staff did not interrogate me on how it broke or deny me because I didn’t have a receipt. They saved it for me in the back, and I came and exchanged it. I am so grateful because I really like this cup. Carter was the absolute best! He put my needs first with no issue.“

“Love this location so far! The folks who work here are so friendly and attentive; they even seem to know quite a few of the regulars by name. I’m not usually there during what would be considered busy times, but my orders always come out quick and the quality of the drinks and food is excellent.“

“I come to this location a few times a week before work & the drinks are always so good! Lilley was working the drive thru multiple times when I drove in and she is just the sweetest person ever! She makes you feel important and she is just the sunshine everyone needs in their lives!“

“Really lovely Starbucks! The morning crew is cheerful and kind. They made me a drink while I waited for a friend who was late, and while I waited I enjoyed watching them interact with their customers. I'm not a Starbucks person, but I'd come back to this one :)“

“Caring and sweet batistas that work quickly. My lavender matcha latte was delicious!

Plenty of seating, plus diverse seating. Umbrellas over picnic tables outside. Comfy, singular, cushioned chairs inside with a coffee table, and the usual bars and regular table seating. It was quiet atmosphere, would be good for our special children.

Generally, I'd love to go back. I didn't even know there was a location here until today! 😇🤩“

“Absolutely love this Starbucks location! The staff is wonderful, cheerful, welcoming and kind. Love the set up, seating options and outdoor seating. Only complaint is the bathrooms are usually dirty which is not the barista’s fault. I know how hard it is to balance everything going on and constant bathroom checks. One toilet had poop in the seat and the other was a little gross too. Again, this is the customers fault for making the bathrooms gross. Overall, great place, I recommend to everyone!“

“Update; 7-19-2025 - Come on in. Meet your neighbors or the travelers from 485. Plenty of seats with treats. Yes people still go through the drive-thru, but you'll miss a wonderful conversation with the staff.

Busy little place. Everyone goes through the drive-thru. I think the weight is about the same if you walk in. Maybe that's why everyone's in the Drive-Thru.“

“I don’t typically post reviews, but this Starbucks location is BY FAR the BEST. All of the baristas know my name and my go to order… although, now that I think about it just proves how many times a day I go. All of the staff are very friendly and are willing to suggest whatever they think tastes the best. For example, I went into Starbucks for my 3rd time yesterday and one of the baristas thought I was going to order my regular which was the dragonfruit refresher but I told them that I wanted to try something new. He suggested I try the passion fruit tea since I let him know I don’t do caffeine and it was spectacular! If I could put more stars, I definitely would! Promote all of these baristas or increase their pay because all of them work hard! Thanks for taking the time to read this review!“

“I decided to walk around downtown to see if I could find a spot to charge my phone until my AirBnB was ready for check in and I stumbled on this Starbucks. Of course I thought, well I can go there, charge my phone and have a coffee then keep moving. I ended up staying for almost an hour just chatting with one of the managers, Sarah. She was so delightful, made many recommendations for food, entertainment and even provided safe routes for walking around town. This was the nicest store, everyone was so welcoming. I look forward to visiting this location again during my stay!“

“I was at Levine Cancer Institute for business for 3 days in June and went to this kiosk every day. I either got an iced latte or I got lunch. In the mornings, the line was pretty long, but when I went over there to grab something to eat at noon, it was maybe a 5 minute wait.The food and drinks tasted as good as at any Starbucks. The staff is pretty friendly and pretty efficient.They have a few tables and chairs for you to sit there. Or you can go around the corner and sit in front of Caribou Coffee in Levine Cancer Institute.“

“The best Starbucks around. The service is great. They always get my order right. I have been to this Starbucks 1000+ times (I mean, I have been going there every day for the past several years), and I have never been disappointed. The drink is made very well, and the staff is just awesome. I go to other Starbucks once in a while, but this location is the best of the best.

Read less“

“I came to this Starbucks, for the first time today at 5:50 this morning, my daughter got a Frozen Venti Tropical Citrus with strawberry puree and it was absolutely delicious, we went thru the drive thru and out in 5 mins, Steven was absolutely amazing and started our morning off great with his pleasant attitude and great service!! Thank you so much for a great first experience at this Starbucks 💯😊 Will definitely be going back tomorrow morning 😎“

“Gabby was absolutely phenomenal very bubbly personality knew exactly what I wanted. Every time I've ordered the drink anywhere else has never been spot on. She did an excellent job. You guys need to give her a raise. Thank you, Gabby. I will definitely be back to see you over and over again.“

“Marion, Partrick and Cody are a great early morning crew! I came into order 2 boxes of coffee for a staff meeting. Not being a big coffee drinker they were so patient, kind and helpful in getting me situated. Thank you for your great customer service and doing it with a smile at 6:15 in the morning!“

“It’s one of my favorite places to go in the weekends! Esp the service from Sophie: She is very professional and makes people feel warm: say hello to each guest nicely; keep tracking each order patiently for each guest……she is really like the sunshine!“

“I come here very often due to living so close to this location. Every time I come my experience is amazing. Literally every time. I bring my dog sometimes and they always give him a pup cup and they’re super sweet to him! I always forget to get the names of the employees when I come plus I don’t want them to be creeped out when I ask lol. So, thank y’all for always being super sweet and working super hard! You are greatly appreciated!!!“

“I consistently have the best experience at starbucks in the morning everytime I go!! The barista, juno, never fails to make the best drinks I can tell she puts a lot of love, care, and precision into everything she makes! She deserves a raise!“

“Today was a wonderful experience at the Starbies today. The Baristas were incredibly friendly and made my drink iced chai latte to perfection. The store was clean and inviting and I appreciated the positive atmosphere. I'll definitely be back😊😊😁😁“

“I usually get a chai latte and use mobile order if it’s up. The baristas are amazing! They work their butts off to get everyone’s order done correctly as quick as possible. I will continue coming here because of how they always welcome me when I come in. Definitely recommend when someone’s looking for a coffee.“

“This is one is the best Starbucks I've been to. FYI THOUGH; this one doesn't have a drive through. My coffee was great, and I mean great, way better than other Starbucks. But the staff is amazing and the atmosphere is great m it's such a cute little place for a Starbucks. I wish i got the cashiers name. Whomever she was deserves a raise. She was super sweet and is great at customer service. I went in on March 15 about 9am and I talked to her about playing pokemon and visiting from out of town for my son's hockey tournament. So shout out to her!“

“Our Favorite locations are Celanese and Cherry at Winthrop.
The employees at both are absolutely awesome!
I just wish they hadn't changed their hours. We're late coffee drinkers, and love to sit outside and chat.“

“The staff is incredibly friendly and welcoming at the drive thru! Whoever owns the store needs to clean the drive through area. There’s been a half empty venti cup on the curb h fee the window with other trash for two weeks and the counter is super dirty. Pressure washing and garbage cleanup will go a long way.“

“This is a Starbucks inside of Harris Teeter on Park Road in Charlotte. Isabella was super accommodating. They were out of whipped cream so she made me cold foam to put on top of my drink. And she made my drink perfectly! Thank you so much love, God bless you Isabella ??“

“My friends and I came this evening and Zoe was so polite and helpful! She payed very close attention to our needs and got our beverages out in a timely manner. She made our experience so much better and our drinks were delicious. Thank you again Zoe for being so sweet.“

“The young woman names Aaya working there this morning went above and beyond to make our experience wonderful! My kids couldn’t stop talking about how nice she was. She has a perfect understanding of what customer service is about! I want to make sure she is noticed for her efforts.“

“This is just a Starbucks for sure, but they keep the regular prices, and it is in a theme park. A great stop for a coffee or cool down.

Kid-friendliness: This place was slammed as you can imagine but the staff was all really efficient and friendly.“

“Enough said. Absolutely love the work these people put in every single day and night. Your not going to EVER regret going to this Starbucks. The workers here are the greatest workers of all time. I’m not saying that just out of respect, I’m saying that with the biggest heart I have.Go. Here. Today.“

“I am ALWAYS Nervous with ordering. Rachel was Absolutely Amazing!!! She was patient, kind and knowledgeable. I gave her my vision for a fruity and refreshing drink and she nailed it. I usually stick to my Caramel Ribbon Crunch, but I wanted something Summery and sweet. I left with the Mango-Dragonfruit refresher with Pineapple. It was Delicious ?
Thanks Rachel. You're customer service is Appreciated.

Parking: Plentiful Parking.

Wheelchair accessibility: This establishment is wheelchair friendly.“

“Sierra is awesome!!! I am in there before 7 am when I go and she is always going at super speed, running to the back of the store to get supplies that the night people didn't replace, and doing it all herself. I get my drink faster than when I go into a store with 2 or 3 people working. I have never had an incorrect order from her and I have a really annoying order.....only reason there is not 5 stars is because this morning there was a different person who didn't know how to label a White Mocha or make it right. I also ordered an almond milk latte and ended up with the drink in the picture....which doesn't look or taste appealing...“

“I had a great experience with the staff there, always extremely friendly. There is a worker there, Austin, and I appreciate the fact that she goes out of his way to ask me for my name so he can remember me for future visits. The coffee comes out fast and tastes as good as any other Starbucks. What pushed me to make this review specifically was the staff interaction. 5* any day.“

“Bridget you rock great customer service and it shows you actually care they should have you in a better position to help manage this place I really appreciate your great service this morning made my day better thanks a lot continue to be a great star and providing great service this is what is lacking in other locations again BRIDGET you rock“

“Starbucks offers an exceptional customer experience, largely due to its outstanding team. The baristas and management create a welcoming and engaging atmosphere, making each visit enjoyable. They consistently remember customers' names and favorite orders, adding a personal touch that enhances the overall experience. The staff's professionalism and attention to detail contribute to the store's positive environment. Their commitment to customer satisfaction is evident in every interaction, making this location a standout choice for coffee enthusiasts.“

“The customer service here sucks and they don’t turn off order ahead when they close the store so then I had to wait in the drive-thru for it.I know that makes me sound like a “Karen” but for the price you pay, you should be able to choose a different store if you use the app to avoid such situations. Turn off the order ahead when you close the store for ordering due to staffing shortages. I don’t want staff to have a sour attitude bc they’re overwhelmed and dealing with mobile orders and angry drive-thru people.I’ll fix my review when you fix that communication piece with the store.**Update** They listened!“

“All three of the employees working on Father’s Day this afternoon around 3pm were really sweet. One of them, Max, was kind and offered water as I was sitting and enjoying some quiet coffee time with my little child. Sitting there, I observed great work ethic on all of the staff , not only working hard , but aware and considerate of the customers at the Starbucks. Kudos to the Starbucks team inside the super Target on walker branch.“

“2DAY I HAVE EXPERIENCE THE LOVE OF GOD ALMIGHTY IN MY SPIRITUAL JOURNEY.WALK IN 2 STAR BUCK WITH ONLY $1.77 ON MY CARD,I TALK 2 ONE OF GOD CHILD,DAT I ALONE GOT $1.77 IN MY CARD,IF I COULD GET A HAVE OF CUP OF COFFEE IN MY PERSONAL CUP.CAUSE THE LAST TIME I DIDN'T HAD MYCU,BUT I PAY 4 A SMALL CUP,JUST 2 CHARGE MY PHONE 2 LOOK 4 JOBS.THE BROTHER SAID I KNOW LET ME INFORM MY MANGER WHO WAS NXT 2 HIM,AT THE TIME&HEARD EVERYTHING DAT WAS SAID,SO I EXPLAIN 2 THE MANGER I ONLY GOT $1.77 CAN I AT LESS HAVE A LITTLE BITE OF COFFEE OR GET CREDITED 4 THE LAST TIME I PAY 4 ONE BUT NEVER DRANK IT CUZ DIDN'T HAD MY CUP.MANAGER TOLD ME SORRY WE CAN NOT DO DAT. I SAID OKAY THANK CUZ I WAS HOLD UP THE LINE.BUT GOD ALMIGHTY IS SO AWESOME IN JESUS CHRIST HOLY NAME,THAT ONE OF THE EMPLOYEE,HAND ME A DOLLAR,DIS IS WHERE I KNOW GOD ALMIGHTY LOVE 4 & FROM HIS CHILDREN.SO WHILE WAITING 2 PURCHASE THE COFFEE,GOD ALMIGHTY SENT HIS DAUGHTER 2 HELP HER BROTHER.THE WONDERFUL LADY IN FRONT OF ME,WAS BUY A GIFT CARD WHILE GETTING THE STAR BUCKS APP,SO I WAS ASKI G THE MANGER IF U GET POINT 4 IT,YES INDEED I WAS. TOLD,BUT WHEN THE WONDERFUL LADY FINISH HER PURCHASE OF HER COFFEE & GIFT CARD,SHE HANDED THE GIFT CARD 2 ME,LOVE WILL ALWAYS EXIS,WE JUST GOT 2 INNER STAND OUR BROTHERS & SISTERS SITUATION IN JESUS CHRIST HOLY NAME 777YESHUA777“

“Staff is always pleasant and drinks are typically ready in a reasonable amount of time. Drinks aren’t consistent in taste though. Patio is nice area to enjoy a drink with a pup after our walk on the greenway. It’s also good space with kids. Interior is not always super clean but nothing major.
That little parking lot is a mess. I’d suggest parking a rock the street near the bathroom.

Kid-friendliness: Good outdoor patio space.

Wheelchair accessibility: Easy access in.“

“The barista who made my Iced Pumpkin Spice Chai took time to draw the most adorable pumpkins on my cup. It's simple but it put a huge smile on my face. I wish I had her name to add to the review. receipt #017143 if a manager wants to look it up and give her kudos!“

“I went to the Starbucks inside the Harris Teeter grocery store at 1704 Central Ave in Charlotte. The people working there were super nice, even though they had a lot of customers.I tried two iced teas: the regular Iced Green Tea and the Iced Passion Tango Tea. The green tea tasted clean and natural, not too sweet. It was perfect for a hot day.But the Passion Tango Tea was the best! It was a pretty pink color and smelled really good. It tasted fruity and a little sour, like lemongrass and hibiscus. It wasn't too sugary, so I could really taste the tea flavors. It almost tasted like juice!I had a great time at this Starbucks. The workers were awesome and the iced teas were delicious. I can't wait to go back and try some of their other drinks!“

“Visited the S. Tryon location. Full disclosure, I am not a SB customer. I prefer to get my coffee from locally-owned coffe shops. When I travel with people who do frequent SB, I will usually get a Cafe Mocha, hot. SB service was very courteous and efficient. Greeted warmly with smiling faces.. I am always impressed at SB staff's ability to multi-task and juggle the numerous internal, drive thru, and online orders. Especially the special requests. Hats off to all the SB staff. My Cafe Mocha was very good, but only warm. SB dies not serve HOT coffee. Same story at all locations. Not a negative review. Just company policy. I do occassional purchase banana bread or a cookie. I have found both to be a tasty treat. This location is not one of SB's larger locations. No meeting room.. Making the left turn into the parking lot took a long time .My guests love SB and are frequent customers.“

“I normally go to this Starbucks and had great experiences. The service is normally great, the communication and food. Went this morning 11/20/23, through the drive thru and service was horrible. I ordered 2 Christmas drinks, 2 baked items and a breakfast item. My drinks were a gingerbread and caramel brûlée. Both were customized with almond milk and labeled as such. Got home and they did not have any of the Christmas syrups and no almond milk. My partner was in pain because of the milk. Someone is either new or really didn’t care. To add, the parking lot was not full.“

“I come to this starbucks to do work frequently. Most of the staff is always super nice. Craig always goes above and beyond to speak to guests and make sure they're doing well. Monique is also really nice and personable. The others seem to pick and choose who they are nice to.“

“My drinks and food have all been good here. They do run out of things on occasion and seem to take a long time to get them back in stock. The staff are super nice though.
Also, thank you for finally fixing the giant drive through pothole.

Dietary restrictions: Great at accommodating my dairy allergy.“

“The women who helped me was a taller brunette and a shorter Blonde (I think she was newish). Anyway they were amazing. I drink Pink Drinks daily. This is the best one I have had in like a year! Thank you so much; I appreciate you all. Everyone working was “

“This was my first time visiting the Starbucks in this location and I will have to say it was a very pleasant experience.

I want to recognize a very respectful and professional young lady that was very attentive while I placed a rather large order for my family. Her name I believe was Layla and she was a breath of fresh air with her customer service skills. My drinks were all accurate and everyone was very pleased with their orders.“

“Anniyah was super awesome in helping me with my order. She was very friendly, helpful and she knew how to build rapport. I’m in customer service and building rapport is important. I would visit this Starbucks inside Harris Teeter on 4701 Smith Farms Rd more often if I knew the days Anniyah would be there. You need more people like her and she deserves a raise.“

“AMAZING customer service. We showed up JUST before close and I felt so bad! I wanted to leave and let the barista go home but she said she could make our drinks. She said they aren't allowed to accept tips at this location, which is a total bummer! She definitely deserved it <3“

“I’m confused about these reviews. Literally the best Oak Milk Shaken Espresso I’ve ever had and I’ve been to sooo many Starbucks across multiple states. Idk but Ms. Demi but her all into these drinks and my cousin and I both enjoyed! As a cherry on top, she was also very sweet ?“

“This is the BEST Starbucks! Everyone is so kind and friendly, and the manager, Matthew, does an excellent job in all regards. This is a very busy location which drives up wait times, but the staff does a great job managing the demand. Love it here!“