4.3
Superb
73 Reviews
14130 Culver Drive Unit L, Irvine · 6.87 miles
Customers’ favorites
- 牛肉 羊肉 毛肚 脑花 腰子 莴笋 腐竹 土豆 鸭血 黄喉
- Red Sugar Glutinous Rice Cake 爆浆糍粑
- fungus & fresh shrimp curd 竹荪虾滑
- 8 seconds potato 八秒土豆片
“We came here on a Saturday for the first time, not really knowing what to expect and honestly feeling a little unfamiliar with everything. From the moment we walked in, the staff made us feel so welcomed, comfortable, and taken care of. Our server was absolutely wonderful. She kindly asked us if it was our first time instead of assuming that we already knew how everything worked. She was so patient and sweet with us. She even brought us a picture book/menu to help us understand our options and how to order. What I appreciated most was the way she explained everything—she never once made us feel embarrassed, uncomfortable, or like we were asking “stupid” questions. She genuinely wanted to make sure we had a good experience. Every time we ordered something, they would kindly double-check with us to make sure we had ordered exactly what we wanted. They did it in such a respectful and friendly way that made us feel cared for rather than corrected. They were also incredibly thoughtful about dietary restrictions. We mentioned that we don’t eat pork, and they immediately placed a “NO PORK” sign on our table so everyone serving us would be aware. They continued checking on us throughout the meal to make sure everything was okay and that we were comfortable. That level of attention and consideration really stood out to us. They even had little things available to make the experience easier and more comfortable, like hair ties for women, gloves, and aprons so we wouldn’t worry about getting our clothes dirty. It was clear that they had thought about the little details that make a big difference. Most importantly, everyone we interacted with was genuinely kind, patient, welcoming, and respectful. We never felt rushed or out of place. They made us feel comfortable from beginning to end, especially as first-time customers who were unfamiliar with everything. The food was great, but honestly, the hospitality is what made the experience so memorable. You can tell that the staff truly cares about their customers and wants everyone to leave happy. Thank you so much to the entire team for being so patient and welcoming with us! We had such a wonderful first experience and will absolutely be coming back.”
Japanese · $$
