4.2
Good
556 Reviews
3710 Junction Avenue, Detroit
Customers’ favorites
- Flan
- Chicken Marsala
- Rice and Beans
- Zuppa Di Pesce with Black Ink Linguini
“Up until tonight, which is New Year's Eve and also my birthday, this restaurant has been my favorite place to eat. Not only is the food spectacular, but the service has always been perfection...until tonight. Usually, the staff is so attentive, and I never have to remind them to bring anything. Tonight, so many things were forgotten and/or incorrect. The server had to be reminded twice to bring us bread. The butter was frozen, so it was impossible to spread, and, in the past, the butter was always room temperature, and that detail was appreciated. Next, my drink was forgotten and the server had to be reminded. My husband requested that his drink be served with dinner which it wasn't and delivered to the wrong person. My friend's meal was incorrect, so she had to sit and watch everyone else eat as she waited. The restaurant did give her a complimentary soup for the mistake, so that was nice. What was probably most upsetting was that we requested dessert plates for cupcakes that we brought and the server told us that we would be charged $20, just for using dessert plates! We weren't asking for a cake to be cut or served, just plates to put our cupcakes on and it was a $20 charge! Absolutely ridiculous, especially since we were a group of 7 that ordered drinks and dinner. So, we had to have our cupcakes in the parking lot. Last, the server told us that they could not split up a bill, so we had to sit there figuring out all the math, and the server used the cash that was part of his tip from one friend to reduce the balance from another friend's bill who was paying with a credit card. It was such a mess, and I was very disappointed. This used to be my favorite restaurant for years, but with so many mistakes, it's hard to want to come back, which is a shame because the food is amazing. My advice is to not come for large parties! I hope management fixes the training of their servers. It used to be outstanding. Not sure who dropped the ball so far.”